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“Comfortable base in KT”

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Hotel Grand Continental
Ranked #7 of 34 Hotels in Kuala Terengganu
Kuala Lumpur
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Comfortable base in KT”
Reviewed January 25, 2012

We arrived in Kuala Terengganu without a hotel reservation during the Chinese New Year and were able to find a room at the Grand Continental. Check in was friendly and efficient. Got to our non-smoking room (1113) and felt like we had stepped back into the 80s, LOL! The decor looked that dated. But the room was large and clean. We had a seaview room which gave us a good look at the beach reclamation work going on behind the hotel. The bed provided a great sleep and we woke up early to take advantage of the buffet breakfast. The buffet was fairly well stocked although choices for a Westerner are limited. Service staff was efficient at clearing tables. No problems at checkout.

We've stayed at various hotels in KT, from budget to luxury. So far, I like this one the best. Price was more than what I had wanted to pay, but this was Chinese New Year so I was happy that we were at least able to get a decent room without having to look too much. If you can get beyond the dated room decor, the rooms themselves are quite large and comfortable. Looks like we have found our homebase for future trips to KT...

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank djones1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobbyAnboselvan62, General Manager at Hotel Grand Continental, responded to this review, February 21, 2012
Dear Sir / Madam,

Warm Greetings from Hotel Grand Continental Kuala Terengganu.

How this email finds you well.

We were glad toknwo that you stay with us was a pleasant one and thank you for staying with us.

Good to know that our services and reception met your expectations and we have also taken note on your constructive remarks which we have embarked and face lift some works and we are also in the process as well.

Nevertheless, we sincerely thank you for your involvement in supporting us to grow better and to give guest's our utmost services and you will be ensured off.

Once again, we genuinely thank you for taking time to write to us. We await your return as our esteemed guest on your next trip.

In the meantime, we wish you and your loved ones the very best in business and on personal endeavours.

Thank you and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 26, 2011

This is definitely an overprice hotel. Its old and there is moisture smell on the walkway leading to your room. Of course you can view the South China Sea but currently landfill is being carry out in front of the hotel and it is definitely not a nice view at least for half a year. Breakfast is simple, not much choice but food is not bad.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hohohoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kuala Terengganu hotels

Tuakau, New Zealand
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 8, 2011

We stayed for 5 nights over Hari Raya. We had booked into another hotel which turned out to be awful so rebooked with the GC. On arrival our check in was all in order in spite of us only having confirmed 10 minutes earlier. We loved the view of the beach, the size of the room and the good choices at breakfast. Our room was kept spotless.
Over the holiday the staff looked superb in their Hari Raya clothes. One highlight for me was the wonderful coffee and cream cake which tempted me from the glass cabinet.......
We would definitely stay here again!

Room Tip: All rooms face the sea and all are well insulated against noise.
See more room tips
  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Tui12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobbyAnboselvan62, General Manager at Hotel Grand Continental, responded to this review, October 9, 2011
Dear Sir / Madam,

Warm Greetings from Hote Grand Continental Kuala Terengganu.

We hope this email finds you well. We are glad to know that your stay with us at Hotel Grand Continental Kuala Terengganu was a pleasant and memorable one. And it was very nice of you to penned down on complimenting on my staff on their good service rendered.

We are also glad that we have met your expectations and you have also decided to stay with us a second time around. My staff and I, will be looking forward to welcome you again.

Once again, we at Hotel Grand Continental Kuala Terengganu genuinely thank you for your involvement in supporting us to grow from strength to strength. We await your return as our esteemed guest on your next trip and please feel free to write to me directly on your plans and I will be more than pleased to assist in any ways.

Thank you and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Kelowna, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 31, 2011

My wife & I stayed here 3 nights. This is a solid 3-1/2 star hotel. Price was right and a good location, just 10 mins walk to downtown. Our room was on 11th floor with superb views of the sea. This is a quiet city so no problems with traffic noise or party animals. All the staff was marvelous. The room was super comfortable, very clean, and everything worked, etc. The dining room staff were outstanding and did all they could to please us, so we ate there each morning and night. The pool area, though spartan, was very clean and pool water just the right temperature. We enjoyed our stay very much.

  • Stayed April 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank EdBroker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobbyAnboselvan62, General Manager at Hotel Grand Continental, responded to this review, August 18, 2011
Dear Sir / Madam,

Warm Greetings from Hotel Grand Continental Kuala Terengganu, Malaysia.

We are delighted to have met and exceeded your expectations. Thank you very much for recognizing the subtle attractiveness of the Hotel which is in its location (accessibility on overall at your convenience) and the hospitalibilty of staff that we extend to each of our guests.

Please feel free to contact me at any time for any request at the Hotel or even at any of our properties.

We wish you the best in your business and personal endeavours.

Thank you and best regards.

Bobby Anboselvan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
terengganu
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 12, 2011

It is not advisable to be served food in such hotel so long the alcohol section in the restaurant is not totally removed. It was really disappointing as i was eating, i overheard the waiter talking about carlsberg order to a customer few tables away from me. There should be little respect to the frequent comer of this hotel who are mostly muslims. This matter should be highlited to the owner of the hotel and also to the universities and agencies who hold frequent programs in such hotel.

Stayed July 2011, traveled on business
Helpful?
7 Thank s0ran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 16, 2011

This particular hotel is covered with the typical-late 80's interior, that I would say, could be typically found at almost all Grand Continental Hotels in Malaysia (you know, the green-cream striped upholstery, bedspread and curtains with hazelnut brown furniture - get the picture?)

Nothing fancy for the porte-cochere as it has none. The drop off area were defined by its internal lay-by of a small foyer. The Lobby was rather small as well - it was quite pack with 2 bus-load of people upon my arrival. The architectural language of the lobby?? I personally think it need a quick dose of refurbishment as it has already outdated.There ain't any designated lift lobby for this hotel, the 'lift lobby' actually opens up to the waiting lounge. I personally preferred a separate designated area for Lift Lobby as it segregate the chaos of waiting lounge or the hotel's lobby. And it was strange having a cake display right next to the lift!

Oh, this hotel was located nearby the famous central market in Kuala Terengganu called Pasar Payang - you would want to go if you are looking for souvenirs or batik or songket..or Terengganu delicacies, PLus, I strongly suggest that you should get your butt out of your room as it has nothing fancy to adore - tv channel was so basic, the room was basic which too my standard of travelling would only suit for one main purpose - sleep ur muscle. So, if you doesn't have any high expectations, this hotel would be a good pick as the rate is quite affordable, but if you are looking more from your stay in hotel than perhaps you should find others than would suit your taste. But hey, I've made it through so, it wasn't that bad.. ;)
Most important of all to my standard, the toilet is clean and the bed doesn't smells..

More on my travelogue of medzz...

  • Stayed March 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
Thank medzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobbyAnboselvan62, General Manager at Hotel Grand Continental, responded to this review, June 30, 2011
Dear Sir / Madam,

Warm Greetings from Hotel Grand Continental Kuala Terengganu.

We hope this email finds you well. We are glad that your stay with us was a pleasant one.

The hotel receives mixed reviews with regards on the Hotel itself. It boils down to guest expectations whether it is on the exterior or interior. We have taken note on your feedback as how it turn out to be as such it have been taken care through out the years and we are also in the midst of painting the exterior with new coat of paint, we have renovated and replaced with new carpets in all Banquet Halls, Higher Floors and replaced with Flat Screen TV's as well.

I totally agree that we are very centralised in aspects for attractions and whether you are here for Business or Leisure it is an ideal accomodation and most of all, save and clean place.

Once again, we thank you for staying with us and looking forward to welcome you again as
our esteemed guest.

Wishing you and your family the very best in your business and on personal endeavors

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
1 review
Reviewed June 15, 2011

We satyed here for stopover to one of the nislands off KT.

We were warmly greeted by the bellman and reception. A good thing when you have been driving for a very long time. when we inquired about the way to the jetty, the bellman enthusiastically provided us with the map of east coast and KT. It turns out the this hotel is near the many local attractions in KT.

When we checked out the next day, i forgot to collect my room deposit. The reception called me on my handphone to tell me about it!!

Overall, my family and I enjoyed our stay in this hotel.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank wingback352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobbyAnboselvan62, General Manager at Hotel Grand Continental, responded to this review, June 30, 2011
Dear Sir / Madam,

Warm Greetings from Hotel Grand Continental Kuala Terengganu.

We hope this email finds you in good health.

Thank you for your kind feedback and positive comments with regards on our overall
services and we are glad that your stay with us was an enjoyable one.

I will certainly convey your kind regards to our staff at the reception and the bellman and I would very much appreciate if you could be able to name them as the guest reviews are the guest
preception so we tend to take it positively.

You are absolutely right that our Hotel is just right at the most centre of Kuala Terengganu attractions.

Once again, Hotel Grand Continental Kuala Terengganu than you for your involvement in supporting us to grow from strength to strength. We will await your return as our esteemed guest on your next trip.

Thank you and best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Continental

Property: Hotel Grand Continental
Address: Lot 004023, Hotel Grand Continental Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000, Malaysia
Phone Number:
Location: Malaysia > Terengganu > Kuala Terengganu
Amenities:
Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #7 of 34 Hotels in Kuala Terengganu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Grand Continental 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Grand Continental Hotel

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