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“Not as expected”

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Primula Beach Hotel
Ranked #17 of 34 Hotels in Kuala Terengganu
Penang Island, Malaysia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Not as expected”
Reviewed July 2, 2013

Stayed here for 2 nights for a meeting. The best in Kuala Terengganu with its beautiful view of the beach and very near to the beach. Rooms are a bit old. Bathrooms are poorly maintained. Breakfast was good.The receptionist are not friendly and too slow and made me wait for about 30 minutes. No sufficient seating and parking during peak times especially weekends and during big events organized in KT. Walking distance to KFC abd A&W.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore
Level Contributor
78 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 22, 2013

Stayed here for 4 days for an event. Considered the best in KT. Rooms are renovated in the new wing. Old wing rooms are not.

Rooms are modern and nice with good pillows and quilts. Wifi may not be stable except in the lobby.

Breakfast at hotel, elaborate local breakfast but on weekends may haveinsufficient seating and staff may not be able to cope.

Note weekends in KT is friday and Saturday. Lounge does not serve alcohol. No beer avaliable.

Location is good near to the beach. Evening take a stroll and soak into the local shopping and food. KFC and A&W nearby within walking distance.

Free shuttle to town.

Pool is quite nice.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 16, 2013

Stayed for 3 nights. Nightmare check-in. Long wait for staff to help us. Rooms not ready although we checked in after 3pm. Finally after an hour, we were given our rooms. No towels in rooms. No floor mats in bathrooms, which is a problem for the elders and small children. Repeated requests to different staff were futile until we spoke to the manager. Plates placed outside rooms were not cleared by housekeeping staff. Shocked when we were told that 2 rooms had extra bed when only 1 was requested for. No communication between staff in different departments.

The only bright spot was the manager of the restaurant (during breakfast). He was an outstanding staff who made the stay in Primula bearable. Also, the bellhops were good - Prompt and alert to customers needs.

Smile by the front staff would be most appreciative. Also, frontline staff should be more pro-active when they see customers waiting to be served after more than 10 minutes to approach them and ask how they may help them - not just passing by them. Poor customer service definitely is the archille heels of Primula.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 19701997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
Reviewed May 27, 2013 via mobile

Stay for 2 Nights.

Good
-Swimming pool
-Breakfast
-Easy access to town and other areas

Lots to Improve
-Mini gymnasium equipment not well maintained
-Insufficient space to cater for large crowd during breakfast. Very bad during school holiday.
-Reception staff not so friendly to assist your need
-Poor TV reception. Eventhough it is just RTM channel.
-Bad parking space during high peak period especially at night

In short....no fun....only for sleep.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank isma-kl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 27, 2013

Came for 2 nights yesterday, and i will have to say the place is average, or slightly above average. The room is nice, and has that 4 to 5 star atmosphere, but the room has some minor letdowns. Such as, in the night a baby cockroach was wandering about in the bathroom, and it had come from the plughole. After i covered the plughole, i could hear something banging on it, trying to get out. Then there is the usual moss, and alot of the metal is rusty. There were also a lot of ants on the sink. The bed was comfortable, the balcony needed cleaning, and outside the bathroom i cant say much. The beach is rather nice, too. I wouldnt recommend swimming due to the current, but the water is quite clear. Staff is good and generally friendly. Overall, its worth it, and i would come back, breakfast is good, but please do something about the cockroaches and the ants and the rusty metal.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adhansstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 9, 2013

This hotel is well known and probably one of the most expensive hotel in KT town.I went there few times for personal and work matters.Unfortunately the hotel was not as good as we expected.Despite the lobby looks grand and high end but the rooms are not good especially on the east wing.Probably the building itself is old.The bathroom was so an so.The first time we checked in the bed was all wet as the ceiling was leaking.The air cons was centralized and if can stand the cold you might not like this because the controller was not working well.As for the menus,I would just give average.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandydasassy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 2, 2013

stayed at this hotel for a night in kuala terengganu a few days ago. Room is worn out. service still ok. management and sareholder should consider refurbishing the hotel to secure it's position as the preferred hotel to stay n kuala terengganu.
meanwhile, all-in-all, still decent enough to stay there.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 456ZulG456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Primula Beach Hotel

Property: Primula Beach Hotel
Address: Jalan Persinggahan, Kuala Terengganu 20400, Malaysia
Location: Malaysia > Terengganu > Kuala Terengganu
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #17 of 34 Hotels in Kuala Terengganu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Primula Beach Hotel 3*
Number of rooms: 248
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Also Known As:
Primula Beach Resort Kuala Terengganu Hotel Kuala Terengganu
Primula Beach Kuala Terengganu
Primula Beach Hotel Kuala Terengganu

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