After the few recent rather bad reviews, I had some trepidations about my stay in this hotel. However, my 3 nights stay was actually quite pleasant and no major complaints.
The receptionist could have been friendlier, but she was not rude to us and worked quite quickly to get us checked in. However, the receptionist should be more attentive because I had asked for a room on a non-smoking floor. We only found out that we were not given a room on such a floor as we could smell some smoke as we got unto our floor. Only after checking again, the reception told me that they were fully booked and could not get another room for us although she did offer to have housekeeping attend to our room to try and get rid of the smell if we found that it bothered us. Thankfully, the smoke smell disappeared after a while and we did not get any smells further after the first 30 minutes. It could be due to the air-conditioning on the floor being turned up thereafter, or the smoker had checked out of the hotel. Although we were supposedly on a smoking floor, there was a sign in our room which says that no smoking in the room is allowed, although ironically they provided the signage on an ashtray!
The room is still quite new and clean. We would have preferred wood flooring rather than carpet in the rooms, but the floor was quite clean and overall the room was well-maintained. The LCD tv is quite small as it was only 21". A 32" LCD would have been ideal. The channels are quite grainy and blur, which is quite unreasonable as they were cable (ASTRO) channels and should be very clear. Free wifi in the room was available and the speed was quite fast.
The bed was firm but comfortable. We did not have any trouble sleeping at night. However, we did not find the work chair comfortable as the height was too low. No sofa provided but there is a small padded stool, which seems quite odd in a hotel setting. They should invest on a proper chair for the desk as well as a couch/armchair. There is a mini-bar but no in-room safe. Furniture quality is not exceptional, but still well-maintained and of reasonable built quality.
Bathroom is quite spacious, with clean tiles and floors. The shower area had a curtain, but for better long term maintenance, perhaps they should consider installing a glass partition/door as this will work better in keeping the water from flowing out of the shower area onto the other parts of the bathroom. The shower curtain does not do this job very well and we ended up having quite a wet floor outside the shower area.
Breakfast was reasonable for the price of the room and considering this is a 3-star hotel. They did not have a lot of selections or variety but credit must be given to them for offering a little of each type of cuisine - Chinese: they served porridge, dim sum and pau, Malay: they had Nasi Lemak, fried noodles; Western: they served sausages, ham, eggs (cooked fresh from a counter), toast and cereals. I have seen other 3-star hotels serving worse food, so I find that their food is acceptable. The Tanjong Cafe where they serve breakfast is spacious and clean. No flies and the staff are quite attentive. There is also a chinese restaurant on the 15th floor. Many meeting rooms and there is a function hall, although I did not enter these to be able to comment. Swimming pool quite small and gym also quite small - but at least they have these facilities if you do want to use them.
There are a few eateries nearby this hotel: directly opposite you have a frozen yogurt shop, opposite and about 200 metres away is a Secret Recipe and Uncle Chua Kopitiam and some other eateries. Directly behind the hotel are 2 chinese seafood restaurant (one is halal and the one is not).
Overall, I would say that the stay was pleasant for the rate that we had paid. Expectations must be adjusted to that of a 3-star hotel. For us, the important factors are the sleep quality, cleanliness, comfort and safety. This hotel met these expectations quite well - we had good sleep in comfortable and clean beds, room was reasonably comfortable and clean, there was reasonably quality breakfast and generally the hotel environment was positive and areas were well-maintained. I have seen bigger hotels touting higher stars with worse breakfasts, service and cleanliness. As such, if given the opportunity, I would come back to this hotel.
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