The online booking process was not very polite...it is all very well saying on the website that prices go up during Malaysian school holidays but non-Malaysians will not know when these are and dates are not given...when it was finally established that I had to pay the school holiday higher price I agreed to it, thinking that it would be the same everywhere but I later found that this was not the case. The increase was approximately 30% on the usual non-school holiday price and I can think of no other reason for this than greed.
As it was the school holidays there were several Malaysian families staying there and allowing their children to run up and down the corridors and banging on the doors of other family members as well as shouting - this went on well into the evening and began again quite early in the morning. Instead of charging extra in the school holidays the hotel should be giving a discount to those who stay without children.
The rooms are on the 1st and 2nd floors (UK numbering of floors) and there is no elevator and no offer of help with luggage (fortunately, not heavy) for an elderly person
The room was small and basic and the shower room/bathroom had a dangerous shallow step leading into the shower area which was easy to miss - no toiletries apart from liquid soap dispenser in the shower area. Two coffee mugs were provided but no kettle or sachets of coffee or tea bags. There were only a few channels on the TV - including HBO - but no news channels in English.
The location is not too bad - there are some local restaurants opposite but they were not not too friendly - however, it is a short walk to Chinatown where the restaurants are better and you can get a beer! (keep walking down Jalan Cina until you get to the arch - the restaurants are just before the arch and also beyond it)
The bus terminal is nearby - as well as long-distance buses this is where you get the 02 wooden bus to the State Museum, the Crystal Mosque and the Islamic Civilization Park. The local market and the waterfront are nearby...incidentally, there is a very helpful Tourist Information Office almost next door to the hotel.
The only thing that I asked the hotel to do for me was to book a taxi for 6.30am for the airport and this was done efficiently.
On walking around Kuala Terranganu I discovered two or three hotels where, for only about $US5 more I could have stayed in a more pleasant place, sometimes with breakfast thrown in!
I understand that this hotel has transportation advantages with the proximity of the bus terminal and, I believe, a ferry jetty, but if these are not of paramount importance then I would not recommend staying here, especially not during Malaysian school holidays!!
- Official Description (provided by the hotel):
- Strategically located in the heart of 'Golden Triangle' of Kuala Terengganu, this brand new property keeps you close to all the major attractions and fun the city has to offer. All the fully equipped rooms come with comfortable queen size bed, air conditioning, attached bathroom, free wifi,hot and cold drinking water and satellite television with Astro channels. While staying here, guests are just few steps away from Shahbandar Jetty (Jetty to Pulau Redang), the famous Payang Market,Bazaar Warisan, China Town, Taman Shahbandar and many more. We emphasize on our cleanliness and reasonably priced rooms with excellent customer service suitable for transit,business and leisure. Guests are sure to have a great time at DJ Citi Point Hotel. ... more less
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