First of all I hate lying receptionists. Gem Beach Resort will give you just that. It's not worth your money. My family and I stayed at GBR in December 2012. We booked the rooms through phone and specifically asked for adjoining rooms. It was confirmed in the invoice that they emailed us. Upon arrival at the hotel, we had to wait for some time because nobody was manning the reception! we were not given adjoining rooms because the receptionist said a large group checked in before us and took all the adjoinings. He was lying. There was no big group and I can see that the adjoinings were given to different guests. He was also using the management as an excuse when we pointed out any dissatisfaction about the hotel saying there was a new management so the system was different.
The rooms were average with big ugly TVs showing bad channel reception. The only plus point is the balcony if you are on the second floor. The room price was also expensive. We paid RM220 for a standard room and RM340 for a triple room which were absurd considering the condition and hotel facilities.
The breakfast was also a big joke. We were stunned to see that there were a total of 6 dishes to choose from. Pancake, meehoon, roti canai, baked beans, toast and cereals. 'Juice' was actually artificial flavourings. The staffs were also not friendly topping the food grudgingly. The food was also not tasty at all. It was a big let down with the amount you paid.
The pool looked nice but smelly and not so clean. The beach was also dirty and full of rubbish. The hotel didn't have a lift and you have to carry your luggage far from the parking lot and lobby going up and down stairs.
Overall, I had a bad experience with this hotel. I'd never stay here again and would not recommend this hotel to anybody. and I hate lying receptionists.
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- Also Known As:
- Gem Beach Hotel Kuala Terengganu