Reached Ri-Yaz around 4:15pm since our afternoon flight was a bit delayed from KL and went to have our lunch in KT town first.
I thought checking-in would be smooth since this is a 5 star resort but to my surprise...i was told that my rooms (i booked 4 rooms for the whole family), were not ready!!!! At 4:15pm?? With everyone tired especially the kids, i asked them to checked again and was told that they're really sorry that rooms were really not done yet and all they could do is offer me a drink! And then came my father and he kind off raised his voice asking about the rooms and one of the staff picked up her walkie talkie and somehow told us our rooms were ready and it was almost 5pm at that time! Oh ya..i forgot to tell you that the reception counter doesn't look like the normal reception counter you would see in hotels..It's more like 4 tables joined together in an open space. At first i thought it was some Registration tables for some events they might be having. Funny.
To get to the rooms, you can either take a buggy or walk. But i bet most of us would grab the buggy since the whole resort complex is quite huge....so HUGE that there's only one buggy and driver working at the time when we wanted to get to our rooms! There's like 2 families waiting in line and for the small buggy to take my family of 10 alone( plus our luggages) would take 3 or more trips...what about the other families? When we asked the buggy driver, he said that the other buggies are out of batteries! What a shame!!! But the driver was very polite and helpful.
When we reached our rooms, first thing that everybody noticed was the strange smelly smell that came from the toilet..in fact in was all over the room but was stronger from the toilet. At first my husband thought i just finished doing my 'business' in the toilet and i thought the other way round when neither of us actually did. Everybody else complained about the smell in their rooms and we later found out that it might came from the wood that they used to build the building. Other than that, everything else was fine. Our rooms sit directly facing the infinity pool and yes we got the pool to ourselves since there was like nobody else staying in that huge resort. The pool cafe was closed. And that was a Saturday! It was closed the next day too so we asumed it was there just as a deco!
The next day we went to have our breakfast at the restaurant. It was given free with the rooms and yes it was one of the beautiful hotel restaurants i have ever been. Food choice was tremendous. You have everything from the local Nasi Dagang, Nasi minyak to pastries, fresh baked waffles, all types of eggs, western and juices.
The next problem starts after our breakfast when we wanted to extend our stay to another half day since our flight back to KL is at 9pm. The reception lady quickly replied with a NO saying that they were going to be full house that day! She got no other choice and we got to pack our bags by 12 noon! Really? And again my father have to raised his voice and giving her some lectures on 'ways of giving good service', 'politeness' etc and insisted on seeing the manager. She said the manager was having a briefing and she would get back to us.
She finally got back to us at 11am something saying we can extend our stay but need to change to a smaller room. Packed, transfered, unpacked. By the time we left Ri-yaz for the airport at 7:15pm, we could hardly see many cars!! 5 cars the most...and owhhhh.....what a FULL HOUSE!! Thanks Ri-Yaz for making our short holiday such a lonnngggg and tired ones!
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- Also Known As:
- Ri-Yaz Heritage Resort And Hotel Kuala Terengganu