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“Heaven on earth”

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Tanjong Jara Resort
Ranked #1 of 4 Hotels in Dungun
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Heaven on earth”
5 of 5 bubbles Reviewed December 7, 2011

We stayed at Tanjong Jara for two weeks in October. We have become very fussy over the years and I worried if this resort would for us live up to its promise. I should not have worried: the delightful welcome we received and the discovery that our room had been upgraded as there was a Serambi room available and they thought we would prefer it (yes, thank you!) was just the beginning.

The whole resort is beautiful with traditional Malay palace styled architecture and attractive mature gardens which were well tended. I had read that the resort was well designed and that you did not see a lot of people even if the resort is full. The resort was quiet for part of our stay but very busy part way through for a big wedding. From the guests point of view you hardly saw more people because of the unique design of the hotel, the positioning of the villas and the maturity of the grounds. In fact, we only learned about the wedding because we met four of the guests when we shared a cooking class with them. Regarding the grounds, we particularly appreciated the guided tour of the gardens that the Head Gardener gave us. We think his tour should be one of the official tours!

Staff at the resort (ALL if them) are both friendly and discreet, we could not have felt more welcome, this is in part due to good training, (and great management examole: all the managers at the resort introduced themselves at some point) but you get the sense that the staff just love the hotel and consider it their family. Indeed many staff are from the local area and have been with the hotel for many years.

The rooms are well designed and very spacious and the bathrooms are large and feature double basins (which we appreciated as we enjoy them at home) and plenty of space with a huge bath and separate large shower as well as a separate vanity area with a seat, hairdryer and mirror. The provision is as you would expect for five star, but larger. The chamber staff were very good, with at least two visits and turndown and they ensure no insects in the room with electric plugs relenished constantly. I usually get bitten in the most innocuous resorts but I had no trouble here as rhe resort is fogged, the rooms treated, the restaurants have coils (and of course I took reasonable precautions myself).

Free Wifi is advertised for Reception/Library area, but it does reach some other but not all areas as well and we found we could get it in our room, too.

The two restaurants complemented each other well. We loved the malaysian food in Di Atai Sungai and loved Chef Ann (miaow, Ann!) and the whole team and once we got yhe hang of menuless ordering we preferred it and looked forward to it. Not only is Ann great fun, she makes sure you always get something you are going to enjoy and will recommend new experiences which suit your palate.
All the team were lovely, even teaching us some Malay words when we showed an interest, thank you. Even our two young friends up from KL on a training placement were so friendly and it was good to see the experienced staff (including notably my lovely language teacher!) coaching them in their high standards.

The Netalyan is a great restaurant which offered a quality of food to match the most sophisticated tastes and the staff there was also friendly and service-oriented. We liked the personalised table reservations painted on shiny leaves each night - very artistic.

We found the resort very relaxing and as we were there for two weeks we also loved the fact that there were plenty of things to do. Ann's market trip is well worth a try as is her open air cookery class (very professionally prepared and good equipment). We enjoyed clycling to the local village (and waving at people we recognised!). We recommend doing this late afternoon when the local people are out enjoying the market - quite a scene! We also did the local crafts trip. It is quite a long drive as you visit areas where you can see local skills in action and also a huge shopping centre and a market which sells the crafts to local people at sensible prices. But its not just about tourist souvenirs, you see traditional shipbuilding and brass foundry work, too. The trip also includes a traditional malay meal at a roadside restaurant. The tour guide brings a coolbox with iced water and towels - great service! Also, we enjoyed the Kampong Life displays on Saturday, thank you.

The spa is world class, exceeding the best I have been to in Europe; well managed and with excellent and very experienced staff. If you have any aches or problems ask to see the healing therapist, Pak Yaya who is brilliant.

Sorry this review is so long, there is so much to recommend the resort. Sorry, too that I have not mentioned more names - we were so relaxed we cannot remember the names of all our new friends, forgive us!

Pam & Michael

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Divensail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterNeto, General Manager at Tanjong Jara Resort, responded to this review, December 18, 2011
Dear Pam and Michael

Greetings from Tanjong Jara Resort!

It is a great pleasure to read you enjoyed your stay at our resort just
recently. I would like to thank you for your comments above and
for mentioning some of our team members by name. We look forward to
welcoming you back in the near future.


Yours sincerely


Peter Neto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Kuala Lumpur, Malaysia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 29, 2011

I went to Tanjong Jara for the weekend to just get away from the daily grind but ended up not wanting to come back. The place was incredibly beautiful, serene and the most of all, the service was incredible. From the moment you enter the resort to having superbly prepared meals, everything was done with a smile. The staff was gracious and warm and went out of their way to make guests feel at home. I would certainly return for more!

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank SuSankar1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterNeto, General Manager at Tanjong Jara Resort, responded to this review, December 2, 2011
Dear Guest

Thank you for choosing to stay with us and taking the time to share your experience on Tripadvisor. At Tanjong Jara Resort we strive to surpass our guest’s every expectation and are delighted to have made you feel at home, even if just for a short weekend break.

I do hope you will have the opportunity to get away from the ‘daily grind’ of the city in the near future, and that we may welcome you back.


Yours sincerely


Peter Neto
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 28, 2011

From the moment we were picked up from K.Terengganu airport, we felt like we are being transported to another world! Surrounded by now famous Malay style housing or kampung, it was simply mesmerizing! We were greeted by our first names as if we were friends with the staff (well, we would like to think that way at the end of our very brief stay).. the rooms are simply amazing.. well decorated and clean.. the food at the restaurant - traditional style food.. we have our fill of great Malay food.. Chef Anne gave us such good ideas of what we should try... satisfying our cravings for good Malay style food after months

The staff are ready to make your stay as comfortable as possible without intruding. They kept a respectable distance while being available to attend to your request at any time. First class service I must say! Gin, who made our stay that much special, is truly wonderful!

We were planning for a getaway from the hustle and bustle of the city - and that was exactly what we got! We will return for sure... hopefully soon rather than later!

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank moicheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, November 29, 2011
Dear guest,

Greeting From Tanjong Jara Resort!

It was indeed a great pleasure having you with us recently at Tanjong Jara Resort- Unmistakably Malay, may I on behalf of team members take this opportunity to express our sincere appreciation.

Thank you for taking the time to write this excellent review, and your comments are a valuable tool in our service commitment to provide higher standards to our guest. We are delighted to note that you had a truly memorable stay with us and with the team efforts; we will work even harder to continue meeting or even exceeding all our guests’ expectations in the future.

Should your future travel plans bring you back to Tanjong Jara Resort or perhaps you may also like to explore our sister property, Pangkor Laut Resort, the only resort set on an island on the west coast of Malaysia in the near future; and it will be my pleasure to take care of your reservation detail personally.

Once again, thank you!

Sincerely yours,

Eric Tea
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Milton Keynes, United Kingdom
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 25, 2011

We returned once again to what we consider to be our second home, to a wonderful welcome from our friends in the hotel. From the time we arrived we were looked after with service second to none. Food was superb, from the wonders worked by Chef Anne and her team to the food presentation at the Nelayan. Our dining was topped off by our banquet on the Beach just before we left for home. We had some wonderful spa treatments especially welcome after our trek to the waterfall ( that was hard work). We went snorkling and saw ray, reef shark and turtle amongst all the numerous and colourful fish.
We hope to return again as soon as possible and trust that our wonderful haven does not change.

Room Tip: Choose the best you can afford and as close to the beach as possible.
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pooh60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, November 29, 2011
Dear guest,

Greetings from Tanjong Jara Resort!

Thank you for your time to write the review and pleasure to hear that you enjoyed your stay with us once again as the second home to both of you. I will be very happy to shared with my team on your comments towards Chef Anne and the restaurant team.

It is our goal to achieve by making sure that each of our guest will experience such a memorable moments and it is a great satisfaction for us to be part of it. Thank you for your special recognition!

Once again and we are look forward to welcoming you back to Tanjong Jara Resort soon.

Yours sincerely,

Eric Tea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed November 21, 2011

Very nice hotel far away from everywhere, rooms are nice, but the environment is one of natural surroundings with hotel rooms built like kampung(village) houses, far away from each other. It can get very messy when it rains- you will get wet getting from one section to another, also the astro tv stations will be out of action when it rains, If you stay on the upper floor, climbing the wooden steps up to your room can be perilous.
Food is expensive, and room rates is one of the highest in Malaysia- unless you get a discount or complimentary stay. If you do not have your own transport, you will be literally stuck here, back to pre-civilisation - good if that is the kind of holiday you intend to have.
Mobile phone coverage is weak here as well.
Do not come during the monsoon season : November to January

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DRANDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, November 21, 2011
Dear Guest,

Greeting from Tanjong Jara Resort!

Thank you for taking your time to write the review and noted on your comments and feedback about some difficulties that you had experienced due to the raining days during your recent stay with us.

Traditionally during this time in East Coast of Malaysia, we are expecting more rain from the period of November 15 until December 15 yearly. Nevertheless, the resort still offering some indoor activities; such as cooking class with Menu Master, indoor games in Kid Zone for children as well as selection of spa treatments for all our guests to experience and relax.

Once again, thank you for your comment and hope to see you again next year to enjoy the bright sunny day here in Tanjong Jara Resort!

Yours sincerely,

Eric Tea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
1 review
5 of 5 bubbles Reviewed November 16, 2011

I and my family recently travelled to Tanjong Jara Resort. We have visited and stayed at many resorts at the east coast of Peninsular Malaysia but this was the first time we stayed at Tanjong Jara Resort. We have heard a lot about this resort but have not personally been there. From the moment we entered the resort compound, we love this unique place. Check-in at the front desk was quick and personalized. All staff are very friendly, helpful and made us feel very comfortable. Our room was really spacious, clean and quiet. The hotel was built with traditional Malay theme and concept, with tropical hardwoods nested in the greens.

The beach is only a few steps from the room and is almost private beach to ourselves, very clean, blue sky, we really felt like in paradise. We stayed at this resort for 3D2N. We love the pool, the atmosphere, our kids like the game room with Nintendo and Xbox readily available. One tip is to bring along insect repellent.

In summary, an excellent hotel, excellent location.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCONG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, November 21, 2011
Dear guests,

Thank you for your time to write us the review and comments Tanjong Jara Resort as a paradise in the East Coast of Malaysia. It is such a rewarding feedback to all of us here and I will definitely share this with the rest of my team during the resort operation meeting time.

With this constructive feedback and comments, my team and I will work even harder to meet or even exceeding guest expectation in all field.Once again, thank you for giving us the opportunity to serve you here.

Should your plan bring you back to Tanjong Jara Resort or other sister property in the near future, I will be delighted to be your assistance on the reservation arrangement.

Yours sincerely,

Eric Tea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 7, 2011

We travelled to Malaysia for the Moto GP race in Sepang las October and took some days off to leverage the long trip from Spain. We looked for a small retreat to rest for a couple of days and sure we found it! From the very beginning, we noticed we were in a unique place. Attention at the front desk was quick and personalized. All the staff around there at that moment made us feel very comfortable at all times. We were upgraded to a Jungung room as I'm a member of the SLH brand. No need to ask for it. Just show your membership card. Our suite was really espacious and clean but, above all, the best thing was the location. In front of a grass prairie full of different types of palms, we could reach the sandy beach in seconds. Food was also great (I prefer the restaurant by the infinity pool) and I also took a massage session at the Spa and the experience was wordless. In summary, an excellent hotel in an excellent location with an excellent value for money ratio.

Room Tip: Our Jungung suite was awesome!
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Montealto48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanjongJara, General Manager at Tanjong Jara Resort, responded to this review, November 17, 2011
Dear guest,

I hope you have been recovering for the long journey and holiday in Malaysia, especially Tanjong Jara Resort.

Thank you for your time to write the review with the great feedback and comments. I'm glad to hear that you enjoyed your luxury and relaxing stay by spending your time at our spa, by the beach and surrounding area.

It is our goal to achieve by making sure that each of our guest will experience such a memorable moments and it is a great satisfaction for us to be part of it.

I am pleased to offer my assistance for your next holiday in any of YTL Hotels property around Malaysia and do not hesitate to contact me for any arrangement.

Yours sincerely,

Eric Tea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tanjong Jara Resort

Property: Tanjong Jara Resort
Address: Batu 8 | Off Jalan Dungun, Dungun 23000, Malaysia
Phone Number:
Location: Malaysia > Terengganu > Dungun District > Dungun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Dungun
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Tanjong Jara Resort 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Tanjong Jara Hotel Dungun
Tanjong Jara Dungun
Tanjong Jara Resort Dungun, Terengganu, Malaysia

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