I'm sure tha tthe Grand Dorsett was a great property back in the day. It has nice marble tile, beautiful wood, fancy elevators, a nice pool area, good workout facility with modern machines, etc. The buffet breakfast was very nice with service that was cordial, but unattentive. The bed was actually comfortable for sleeping. That said, the property overall seems to have been neglected over the years and is currently in bad disrepair. It is clean, but worn. I tried two different suites - the second being somewhat better than the first - and found the carpets buckeled in both rooms, wallpaper sloughing off the walls, toilets that barely flush, shower heads that leak, drain covers that are not screwed into the floor of the shower, stains on the couch, no remote controls for the two televisions in the second room, paint splashes and overpaint around anything that has been repainted, and a light switch that didn't work in the first room. The second suite that I stayed in had a foul sewer stench in it one morning - it wasn't coming from the bathroom.
Room service was friendly, but the food was not very good in terms of presentation or flavor. I had the sea bass the first night and found the vegetables and the fish both to be overcooked - the vegetalbes mushy, the fish dry. The second night I had the shrimp egg rolls - they were bland and oily.
The concierge desk was mostly useless and was unable to help with my simple request for a recommendation about where to go shopping.
They have free internet access - wireless and wired. However, I couldn't get the wired high-speed to work so I just used the wireless, which was pretty slow.
I've recommended to my host that they not use this facility again until it has been renovated and I understand that the rooms on the top two floors are currently undergoing renovation so perhaps in 2011 there will be some better rooms to enjoy at this property.
- Official Description (provided by the hotel):
- Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more less
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- Also Known As:
- Sheraton Subang Jaya
- Sheraton Subang Hotel
- Subang Jaya Sheraton