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“Grand Dorsett Needs Major Renovations” 2 of 5 bubbles
Review of Dorsett Grand Subang

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Dorsett Grand Subang
Ranked #1 of 10 Hotels in Subang Jaya
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Grand Dorsett Needs Major Renovations”
2 of 5 bubbles Reviewed December 11, 2010

I'm sure tha tthe Grand Dorsett was a great property back in the day. It has nice marble tile, beautiful wood, fancy elevators, a nice pool area, good workout facility with modern machines, etc. The buffet breakfast was very nice with service that was cordial, but unattentive. The bed was actually comfortable for sleeping. That said, the property overall seems to have been neglected over the years and is currently in bad disrepair. It is clean, but worn. I tried two different suites - the second being somewhat better than the first - and found the carpets buckeled in both rooms, wallpaper sloughing off the walls, toilets that barely flush, shower heads that leak, drain covers that are not screwed into the floor of the shower, stains on the couch, no remote controls for the two televisions in the second room, paint splashes and overpaint around anything that has been repainted, and a light switch that didn't work in the first room. The second suite that I stayed in had a foul sewer stench in it one morning - it wasn't coming from the bathroom.

Room service was friendly, but the food was not very good in terms of presentation or flavor. I had the sea bass the first night and found the vegetables and the fish both to be overcooked - the vegetalbes mushy, the fish dry. The second night I had the shrimp egg rolls - they were bland and oily.

The concierge desk was mostly useless and was unable to help with my simple request for a recommendation about where to go shopping.

They have free internet access - wireless and wired. However, I couldn't get the wired high-speed to work so I just used the wireless, which was pretty slow.

I've recommended to my host that they not use this facility again until it has been renovated and I understand that the rooms on the top two floors are currently undergoing renovation so perhaps in 2011 there will be some better rooms to enjoy at this property.

  • Stayed December 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cobrandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineHKualaLumpur, Manager at Dorsett Grand Subang, responded to this review, January 8, 2011
Dear Cobrandy

Firstly, allow me to thank you for your constructive comments and secondly, we are indeed sorry to hear of your challenges during your recent stay with us.

You have our assurance that all feedbacks as indicated are being addressed immediately and rectification measurements will be implemented.

Indeed, we would welcome an opportunity from you for us to prove our services to you once again when you are next in Kuala Lumpur. Our brand new Executive Club floors are scheduled to come on line in March 2011, and if you are planning a trip during this period, do let us know and we will do our utmost best to ensure that your stay with us then would be a memorable one.

Yours sincerely
Jasmine Heng Abdullah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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786 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Rio de Janeiro, RJ
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed December 11, 2010

Nice hotel, with a really varied breakfast and a nice restaurant. There are a few small shops and restaurants around. I didn't get the chance to go there, but they do have a spa and you may have the treatment in your room if you prefer. All the staff spoke English.

  • Stayed November 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MarianaMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineHKualaLumpur, Manager at Dorsett Grand Subang, responded to this review, January 8, 2011
Dear MariannaMM

Thank you so much for staying with us during your recent visit to Kuala Lumpur. We are very happy to learn of your memorable staying experience with us and look forward to the pleasure of being of service to you again on your next visit.

Yours sincerely

Jasmine Heng Abdullah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed October 23, 2010

Friendly staff. I stayed here on my birthday and they wished me during check-in and later sent a slice of cake to my room. What a thought!
The room is a little dated but at least it's kept spotless clean. Water pressure is very good but sometimes the hot water is not hot enough for me.
In-room Internet is chargeable
Service at Terazzo Restaurant is bad. Food is average only. The chinese restaurant is good!

  • Stayed October 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank UncleHooi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineHKualaLumpur, Manager at Dorsett Grand Subang, responded to this review, January 8, 2011
Dear UncleHooi

Thank you so much for staying with us and for the feedback on the hotel and services. We are happy to learn that you have enjoyed your stayed with us.

We would also like to advise that the your comments relating to the hot water pressure and F & B have been channeled to the respective department heads for their immediate action.

Meanwhile, we look forward to yet another opportunity to be of service to you in the near future. You may like to check out our brand new Executive Club floors which is scheduled to come online in March 2011, which offers an higher level of services and facilities.

Yours sincerely

Jasmine Heng Abdullah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 29, 2010

A perfect getaway for a couple of days. We had a special function and the cooperation from all the staff was beyond excellence. The event went off perfectly and our relaxing stay recovering from it made it our ideal location!! We will definitely have more events there! Thank you!

  • Stayed September 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank glitzygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 29, 2010

really, there was so much mold in the bath tub and shower curtain i had to change rooms, which they did give me a new room. The new room was one floor below major construction in the hotel (its falling apart at the seams).

Stayed September 2010, traveled on business
Helpful?
1 Thank CanadianVicitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuala lumpur
1 review
4 of 5 bubbles Reviewed September 26, 2010

A close friend held his daughter's wedding at the Grand Selangor Ballroom, Grand Dorsett Subang on 19th September 2010. We were roped in to help in the final preparations for the big night and the whole troop checked in the morning of the 19th. All were swiftly and correctly assigned to their respective rooms. Between 9am to 5pm the bare Ballroom was swiftly transformed to a beautiful fairyland awaiting the arrival of the Prince and Princess in the evening. The Dorsett staff were quick and cheerful to attend to the minor details changes all throughout the day. All the anguish of anticipation evaporated when the final guest left smiling. The beautiful setting, sumptuous meal and disciplined service must have taken effect. Thank you, Datin Jasmine and her team for making it a wonderful occassion.

  • Stayed September 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alfiah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
158 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
2 of 5 bubbles Reviewed August 29, 2010

My family and I stayed a night at this hotel recently. We were part of a wedding group who had booked 20 or so rooms. When we checked in however we were informed that there would be a power cut from 2am to 7am the next day!! Also, we were given wrong and misleading information about the reasons and scope for the power cut, until we pressed the hotel repeatedly and learned the truth. After kicking up a ruckus for 3 hours, the hotel reversed their decision and informed us that there would be no power cut after all. Also, the hotel checked us into a Superior Room even though we had booked a Deluxe Room. We found this out when we noticed the small room size. Again, we had to kick up a fuss before the room was changed. All in all, the experience was a bad one and ruined the start of what was meant to be a joyous occasion. I certainly will never stay here again.

  • Stayed August 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dbasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dorsett Grand Subang

Property: Dorsett Grand Subang
Address: Jalan Ss 12/1, Subang Jaya 47500, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Subang Jaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dorsett Grand Subang 4.5*
Number of rooms: 478
Official Description (provided by the hotel):
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton

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