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“Old wing, lousy rooms, should upgrade.”

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Dorsett Grand Subang
Ranked #1 of 10 Hotels in Subang Jaya
Kuala Lumpur, Malaysia
1 review
“Old wing, lousy rooms, should upgrade.”
Reviewed December 25, 2013

Never ever stay in the old wing. Lousy rooms. Toilet was not clean. Urine still in toilet bowl, when we check in. Bed was old. Everything in the room is so dusty with moldy smell. Upon checking in ask receptionist for extra pillows, waited for 1/2 hour.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank LenaYen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Executive Assistant Manager at Dorsett Grand Subang, responded to this review, December 29, 2013
Dear Guest @ LenaYen,

Greetings from Dorsett Grand Subang!

We deeply regret on the shortcomings you have experienced. We don’t have the intention to have our guest feel discomfort. We would like to take this opportunity to express our sincere apologies. The matter has been highlighted to the Housekeeping & Front Office department on highly improving the quality of cleanliness and service.

Adding that, we also have been undergoing renovations on our old wing for better improvements and features. We hope to overcome the process soonest possible as to deliver better qualities especially on our rooms for the comfort of our guest. We ensure you that will constantly improve and retain our warm services.

We hope that you will give us a second chance to regain your confidence. Please copy me on your next visit to our hotel, at vincent.pillai@dorsetthotels.com, so that I can personally extend you a warm Dorsett welcome. We look forward to welcoming you back in the near future.

Thank you again.


Kind Regards,
Vincent Pillai
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
1 review
Reviewed December 24, 2013

Walking distance and shuttle service to shopping mall and train station,
Short distance from Subang Airport. However, before checking in, we were caught in an hour jam during the Friday evening peak traffic hour. Could have been better if there is alternative route.
Morning breakfast is superb which I enjoy most to start my day. I love all the food being served especially the Omelette.
We do not have our lunch in the hotel.
I was attending a Chinese dinner in the evening which ends my day and make me enjoy the night after a good showering in the hotel room.
I have a good sleep in a nice bed.

Cheers.

Room Tip: Room is superb.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jeffrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Executive Assistant Manager at Dorsett Grand Subang, responded to this review, December 29, 2013
Dear Guest @ JeffreyG

Greetings from Dorsett Grand Subang!

Thank you for spending time to writing this review, and for your kind support to Dorsett Grand Subang. It was delightful to hear that you had a good experience with our food and rooms.
As always, we have shared the complimentary to our staffs especially from the F&B, Front Office and Housekeeping departments and we highly appreciate the thoughts.

We understood that the traffic is quite hectic on Friday evening as there is only one access to our hotel. We apologize for the inconvenience you’ve experienced. However, we sure hope to improvise the access infrastructural in the future for better convenience.

Nevertheless, we ensure you that we will keep striving on delivering better qualities in our services. We look forward to welcoming you back to Dorsett Grand Subang.

Thank you again.


Kind regards,
Vincent Pillai
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 4 Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 22, 2013 via mobile

Reception and outside of building could do with a refresh but the rooms and exec lounge were great. Service was fast and efficient. Pool was nice, but a generator kicked in at the base of the tower while we were there and the exhaust fumes and black smoke wafted across the pool area.

Stayed December 2013
Helpful?
Thank StuartC74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Executive Assistant Manager at Dorsett Grand Subang, responded to this review, December 24, 2013
Dear Guest @ StuartC74

Greetings from Dorsett Grand Subang!

Firstly, we would like to say thank you for the effort in writing this review. We appreciate the positive feedback especially on the rooms, executive lounge and the services. You have certainly put in a big smile as we have shared the compliments to our staffs especially from the Front Office, Housekeeping & F&B departments.

We acknowledged that our building may look old as it has been in the heart of Subang Jaya for almost 30 years. Subsequently under the management of Dorsett Grand Subang, the building has been undergoing renovations for better features. We are very excited to see the progress to be firm up soon.

Following that, we deeply apologize on the inadequate moment you have experienced at the pool, during your stay. The generator’s turbulence was under maintenance. However, we have urgently highlighted the matter to our Engineering to change the timing of maintenance in future. We ensure you that the matter will overcome soonest possible.

Thank you very much again for the feedback and we look forward to welcoming you back in Dorsett Grand Subang!

Kind Regards,
Mr Vincent Pillai
Executive Assitant Director
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Daejeon, South Korea
1 review
Reviewed December 22, 2013

good hotel.
I stayed 3 nights. in Deluxe room with single bed.
mood of room is comfortable. and clean.
but not close to KL downtown.
and breakfast was pretty good. but not variety dishs but taste was not bad.
and old fashioned interior of hotel is quite good.

Room Tip: clean and comfortable to stay. and not crowded.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank taeho0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Executive Assistant Manager at Dorsett Grand Subang, responded to this review, December 24, 2013
Dear Guest @ taeho0

Greetings from Dorsett Grand Subang!

We appreciate for the time reviewing Dorsett Grand Subang with extensive ratings. It is a great pleasure to know that you had a good time during your stay with us especially on the comfort, cleanliness and momentous ambiance of the hotel. We have forwarded the positive comments to our staffs as their efforts have always been to the fullest in making the guests comfortable and satisfied. Hence, the remarks brings abundant of happiness to them and strives to serve better.

Our hotel is ideally located in Subang Jaya and have easy access to KL downtown and away from the hustle and bustle of the city. Nonetheless, if you wish to go to a preferred destination or touring around the city, our daily shuttle service is always up and ready. Should you want to use the service, please do not hesitate to contact the Concierge desk and they will be more than happy to assist you.

On the other hand, we would like to express our regret of the inadequate choices in breakfast selections. We have highlighted the matter to our Chefs on improvising better as per say, in developing more tantalizing choices of food.

Thank you very much for the feedback and we look forward to further excel our services.

Kind Regards,
Mr Vincent Pillai
Executive Assitant Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
1 review
Reviewed December 18, 2013

Very good overall, nice room on floor 16 every time, a bit pricey but do not want to change that. Coffee good in that exec lounge Need to do something about the Car park entry, suggest you position the ticket machine out more towards the drivers to make access better, too much of a stretch if it is raining!

Room Tip: Avoid the disco
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dean N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Executive Assistant Manager at Dorsett Grand Subang, responded to this review, December 20, 2013
Dear Guest @ Dean N,

Greetings from Dorsett Grand Subang!

Thank you for your time and effort to write such a wonderful review. It is a pleasure to know that our services met your expectations throughout your stay at Dorsett Grand Subang. We really appreciate your positive compliments and have also shared your positive feedback to our respective departments especially Front Office, F&B and Housekeeping department.

Following that, we apologize for the inconvenience that you have experience at the car park entry; yet, we appreciate your suggestions very much. We have highlighted the issue to our parking management to seek for better improvements. However, we will assure you that we will continue strive to improve our quality of services.

Thank you again for the feedback and we look forward to welcoming you back in the near future.

Kind Regards,
Vincent Pillai
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching, Malaysia
Level 6 Contributor
346 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
Reviewed December 18, 2013 via mobile

A popular venue for conferences and seminars, this hotel remains a choice for guests who come for business as well as relaxation. The hotel caters for all these with excellent facilities : large ball rooms, car park, spacey restaurants and swimming pool. It is situated in a shopping district with the Subang Parade just a few minutes wash by car. Rooms are comfortable and equipped with excellent facilities. Services are excellent too with friendly staffs all over. Public transports are easily obtainable. A private hospital is just a short distance away and restaurants especially the Indian's are just a few minutes' walk. Sunway Lagoon is about twenty minutes by car.

Stayed December 2013, traveled on business
Helpful?
Thank James N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Executive Assistant Manager at Dorsett Grand Subang, responded to this review, December 20, 2013
Dear Guests @ James N,

Greetings from Dorsett Grand Subang!

Allow me to start with thanking you very much for the compliments and extensive review that you have given. We highly appreciate the effort and it was a pleasure to have you stayed with Dorsett Grand Subang.

We are pleased to note that our Pillar less Ballroom is a popular venue for your conferences and seminar.

It is also a pleasure to have adhered all sorts of facilities for our guests needs, being ideally situated for relaxation from the hectic city and also to deliver services at the excellent state of quality. We have shared the review to all our staffs and it marks the happiness and gratitude from the bottom of our hearts. We hope to retain our best facilities and warm services to keep our guests comfortable and satisfied.

Once again, thank you for your great review and we look forward to serve you better on your next visit.

Kind Regards,
Vincent Pillai
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
1 review
Reviewed December 17, 2013

It is my first time and it was so convenient. The room is big and clean with a lake view on 16th floor. Fast internet connection. Breakfast is acceptable. But no shopping complex / mall near the hotel. The nearset shopping complex is Subang Parade which is I guest walking distance more than 30 minutes.

Stayed December 2013, traveled on business
Review collected in partnership with this hotel

Helpful?
Thank Deanz-tuk-ayah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Executive Assistant Manager at Dorsett Grand Subang, responded to this review, December 20, 2013
Dear Guest @ Deanz-tuk-ayah

Greetings from Dorsett Grand Subang!

Firstly, we would like to say thank you for choosing Dorsett Grand Subang. We are very pleased to have you stayed at our hotel and highly grateful for your effort in writing this review.

We appreciate your positive feedback of our hotel service quality. The comments have been shared to our staffs and it gives pride to continually give our guests the best service ever.

We understood that the shopping complexes are quite a walking distance from our hotel but nonetheless, our daily shuttle services are always ready to drive our guests to any shopping complex including the Sunway Pyramid and also around the city. For any transport arrangements, please do not hesitate to call upon our concierge staffs and they will be more than happy to assist you.

Thank you again and we look forward to welcoming you back anytime soon.

Kind Regards,
Vincent Pillai
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Grand Subang

Property: Dorsett Grand Subang
Address: Jalan Ss 12/1, Subang Jaya 47500, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Subang Jaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dorsett Grand Subang 4.5*
Number of rooms: 478
Official Description (provided by the hotel):
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton

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