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Dorsett Grand Subang
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Reviews (927)
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652 - 657 of 927 reviews
Reviewed November 2, 2013

We love the Executive Suite and very much enjoyed our stay there again. Great to see our GD SJ friends again (the staff!). Also, like the pool renovations. The peaceful Executive Lounge is great to unwind in the evenings and for a quiet breakfast, and sometimes we then go down to the Piano Lounge for a bit more action and the live band.

Room Tip: Definitely make sure you go for one of the renovated rooms - Executive Room or Executive Suite.
  • Stayed: October 2013, traveled on business
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Review collected in partnership with this hotel
Thank Lesley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Director of Operation at Dorsett Grand Subang, responded to this reviewResponded November 6, 2013

Dear Guest @ Lesly_Guri

Greetings from Dorsett Grand Subang!

Thank you for your time and effort to write such a pleasant review. It is a pleasure to know that you treat out staff as a friend and that our services met your expectations throughout your stay at Dorsett Grand Subang.

It is a delight to know that you enjoyed the Executive Suite and the Premier Lounge, as they are our most talked about features in the hotel. It is certainly music to our ears when we hear that our guest love the exclusivity of the Lounge. We are also glad to hear you took some time to relish at our Piano Lounge and our pool.

We really appreciate your positive compliments because it is always our main priority to provide the best hospitality toward our guests. However, we will assure you that we will continue strive to improve our quality of services and look forward to welcoming you back in future.

Once again, thank you for your review and we look forward to serve you better on your next visit.


Kind Regards,
Vincent Pillai
Director of Operation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

for the last stay, with my family, is ok, but shuttle bus is limited, renovated the old rooms, being 5* with 6* is better, to satisfy. but we will back to stay again, because overall is good expecially for the staff. Expecially, to have a better one. thanks so much:)

Room Tip: better have a renovated room:)
  • Stayed: August 2013, traveled with family
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Thank thomasjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Director of Operation at Dorsett Grand Subang, responded to this reviewResponded November 6, 2013

Dear Guest @ Thomasjie

Greetings from Dorsett Grand Subang!

Thank you for spending the time to write this review and for choosing Dorsett Grand Subang for your stay. With regards to the shortcomings you’ve experienced with the smoke smell in your room, we will remind our guest on preserving the non-smoking room requirement. The issues have been highlighted to the respective departments and we are improving our service to assure greater satisfaction for our guests in the future.

We are glad to hear that the service from staff has met your expectation. We are constantly striving to improve our service to assure greater satisfaction for our guest in the future. We are happy to hear that you will be coming back to stay with us and look forward to welcoming you back in the near future.

Kind Regards,
Vincent Pillai
Director of Operation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

It was about two weeks ago that i threw my 22nd birthday party in the hotel Executive suite room. At first, I requested and also had been confirmed about a month before the event to get me into Premier suite room but right a day before me checked-in, i was been informed that the room was unavailable and they got me the executive suite.The executive suite was absolutely beautiful with the new modern concept, big crystal chandelier at the living hall, spacious, the big king size bed was decorated with white organza curtains and roses petals as it was honeymoon themed suite. Had hi-tea at the executive lounge before the event. Varieties pastries, sandwiches and very calm lounge. I got my hair done from the hotel saloon itself by making a phone reservation straight from the hotel room. Foods for the event were served in the suite and all the utensils provided completely. The only thing, the chicken boxing we ordered for the event, some were over fried and some of the pieces were burned until it becomes charcoal. The rest of the services were excellent. My guests enjoyed the night and it was a blast for my "twentytwo" :)

  • Stayed: October 2013, traveled with friends
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Thank AfraRaymond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Director of Operation at Dorsett Grand Subang, responded to this reviewResponded November 6, 2013

Dear Guest @ AfraRaymond

Greetings from Dorsett Grand Subang!

Your wonderful review is very much appreciated!

First and foremost, we would like to thank you for your kind support towards Dorsett Grand Subang. It is a pleasure to know that you had a great time in our Executive Suite, as it is one of best rooms in the hotel. We are delighted to hear that you liked the room’s modern concept, chandelier, bed, flowers and the special hi-tea at the Premier Lounge. We pride ourselves in having service personnel who strive to make your event a memorable one.

Your positive feedback has been shared to our respective departments especially Front Office, F&B and Housekeeping department. In addition, we ensure you that we will continue to improve and retain our warm services. We look forward to welcoming you back in the near future, perhaps for your next Birthday celebration. Let us once again, wish you a Happy Belated 22nd Birthday!

Thank you again.

Kind Regards,
Vincent Pillai
Director of Operation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

We stayed in a Standard Room located in the Old Wing. The room is very run down and the furniture are not well maintained. Disappointing experience.

The only reason of staying in the Hotel is the location. Breakfast is average.

Room Tip: Do not stay in rooms in the Old Wing.
  • Stayed: October 2013, traveled on business
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Review collected in partnership with this hotel
Thank henryhosk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Director of Operation at Dorsett Grand Subang, responded to this reviewResponded November 6, 2013

Dear Guest @ Henryhosk

First and foremost, we thank you for choosing Dorsett Grand Subang and it was a pleasure to have you stay with us. We are grateful that you took the time and effort to write this review, as your feedback is important to us.

With regards to the shortcomings you've experienced during your stay at our hotel, the issues have been highlighted to the respective departments for corrective measures on how we can improve our rooms to assure greater satisfaction for our guests in the future. We are currently upgrading our superior room to meet with the demands and expectation.

We hope that you will give us a second chance to regain your confidence. We look forward to welcoming you back in the near future.

Please copy me on your next visit to our hotel, at vincent.pillai@dorsetthotels.com, so that I can personally extend you a warm Dorsett welcome.

Kind Regards,
Vincent Pillai
Director of Operation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

the room is pretty good and the facilities is great. However, at least in the NEW wing, the old wing is quite ran down and to me is not worth the price.

Luckily, the difference between the 2 type of room is minimal. Other than that, this hotel is very well located with 7-11, Laundry and foot stalls/restaurant just in walking distance.

Room Tip: ged the rooms in the New Wing and if intend to use the WiFi, ask for a room near the lift. The further the rooms the weaker the WiFi.
  • Stayed: September 2013, traveled on business
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Thank Abdul Muhaimin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandSubang, Director of Operation at Dorsett Grand Subang, responded to this reviewResponded October 31, 2013

Dear Guest @ Abdul J

Greetings from Dorsett Grand Subang!

First and foremost, we would like to thank you for your kind support towards Dorsett Grand Subang and your wonderful review. We have shared your comments to the respective departments especially Front Office and housekeeping department. It is always our aim to provide the best hospitality toward our guests; it is a pleasure to know that our services and facilities have met you expectations.

Dorsett Grand Subang takes prides in having a strategic location and close by to many shop lots for the convenience of our guest. We are constantly striving to improve our service to assure greater satisfaction for our guest in the future.

Thank you once again for appreciating our team’s effort. We look forward to welcoming you back in the future.

Kind Regards,
Vincent Pillai
Director of Operation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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