I have stayed here a number of times before for business, and i can say that after the rooms have been refinished they are much better. They are very comfortable. Thats where the good things stop.
However the service at this place is very poor. It starts from when you arrive at the hotel. The 3 times i have stayed there, not once has anyone helped to take my bags from the taxi. Each time i have to carry it up the stairs into the lobby. This time someone even watched me do it without offering any help. Service at the breakfast area is very poor. No one seats you when you arrive for breakfast, and if you sit in the middle section you will be lucky to find someone to bring you a coffee.
Im sorry to say, but i have seen 3 star places with better service than the Dorset. Not sure how they can call themselves a 5 star.
If you are a tourist i wouldn't stay here, there is nothing to do within walking distance and you can find something in the city for a similar price.
- Official Description (provided by the hotel):
- Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more less
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- Also Known As:
- Sheraton Subang Jaya
- Sheraton Subang Hotel
- Subang Jaya Sheraton