We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Potential to improve”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Dorsett Grand Subang
Ranked #1 of 10 Hotels in Subang Jaya
Singapore, Singapore
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Potential to improve”
Reviewed December 28, 2012

Clean and spacious and quiet room, good breakfast spread, friendly staff. I did find the bathroom in my room had a slight foul smell(probably wafting in from the sink). I did not find any mold though. I also found the path from the hotel door step to the parking lot next door can be improved.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JagguSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this review, January 7, 2013
Dear Valued Guest,

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 28 December 2012 and we would like to assure you that we are looking into your point highlighted in terms of cleanliness of the hotel rooms. For your kind information, we are in the stage of upgrading our facilities and services including the guest rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

819 reviews from our community

Traveler rating
    223
    334
    154
    69
    39
See reviews for
157
84
59
435
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Portugal
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 19, 2012

The rooms have a decent size and are clean. The bathrooms have an appealing modern look, such as the whole hotel in general.
The internet is brutally expensive. I had to wonder whether I was in some remote corner of the planet where internet is something precious and rare. If you're traveling on your own account, then be prepared to hurt your wallet. I was on business, but I really had no courage to pay such an abusive price and charge it to my company.
The breakfast is actually pretty decent and with a good amount of choices. This hotel is far away from everything that you might want to see in KL, no restaurants around, no pubs, nothing. Unless you have to do business in the proximity or are taking an early flight, I'd recommend being closer to the action.
I'd definitely stay here again if I were to work on the same area as before.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nuno_the_Curious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this review, December 24, 2012
Dear Valued Guest,

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 19 December 2012. Having reviewed your comment as well as other supporting guests comment in regards to the internet charges, we would like to inform you that The Management is currently reviewing the internet charges and possibility in extending complimentary internet service to our guests.

For your kind information, the hotel is just a 15-minute drive from Kuala Lumpur City Centre and we provide complimentary scheduled shuttle service to designated destinations.

Once again, we thank you for your continuous support and we look forward in welcoming you to Grand Dorsett Subang again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
Reviewed December 13, 2012 via mobile

Very clean modern rooms with the most amazing breakfast selection.
The only problem in my room was some of my lights didn't work. My friends had a blocked shower, broken lights, no wifi.
The closest attraction is the sunway pyramid shopping complex (you should only pay around 9ringit..!!) so it's a little isolated.
Staff not so helpful.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flanelisawesome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this review, December 16, 2012
Dear Valued Guest

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 13 December 2012 and we would like to assure you that we are looking into your point highlighted.

It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 20, 2012

Just arrived and checked in. Service was fine, nothing special, but no one was rude. Felt like just another customer rather than a guest. Room is arranged through my company and is on the top floor (11).
Instantly notice all the mold in the bathroom and along one wall. The tv is an old CRT 19" Sony... What modern day hotel doesn't have a flat screen?
This hotel is definitely geared toward business travel, and one or two nights are surely fine if you don't plan on touching anything - especially in the bathroom. My wife seriously considered showering in her flip flops. Even better, the water is seriously yellow here.
We already informed the front desk we'll be checking out two days early, as soon as I finish the meeting.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RedDogsDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this review, November 22, 2012
First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 21 November 2012 and we would like to assure you that we are looking into your point highlighted in terms of cleanliness of the hotel rooms. For your kind information, we are in the stage of upgrading our facilities and services including the guest rooms.

Once again, thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 17, 2012

Reading some of the previous TripAdvisor reviews, I was a little concerned with the comments regarding the "old" room condition. I was happily surprised when we found the room to be in excellent condition. Apparently, the hotel has released two batches of refurbished rooms (last year and this year), and we were staying in the "new" rooms.

NICE ROOM! The refurbishment was done with many thoughtful touches throughout the room, e.g.:
- At least 3 easily accessible wall sockets to charge all your gadgets for the next day
- LCD TV (32") had hard wired sockets for VGA, HDMI, USB - feel free to bring your own (BYO) media, or review your photos for the day
- The bathroom was up-to-date with a glass see-through window and an electrically operated curtain. Shower options were ceiling mounted (rainfall variety) or handheld shower unit
- Spacious room was also furnished with a single seat reclined sofa and a chic looking work area
- Room was very clean and "new' looking in general
Other welcome touches:
- Lobby area had self-serve cold drinks (cinamon & lemon grass while we were there) - a welcome sight after a long drive
- Sunway Lagoon/Pyramid is a mere 7 mins drive away

As the overall stay was very pleasant, my "areas of improvement" is merely nitpicking:
- Watch where you park! Due to ongoing renovation, Car park for guests is outdoors, and gets rather muddy in certain areas when it rains
- The ceiling mounted "rainfall shower" had a rather loud whine when in operation
- Observed that the doorman was at many a time, not at his station - not opening doors for guests, or just leaving one door open permanently
- Internet charges, as with many hotels of this star-level and above, were rather high. Suggest to BYO if possible. Maxis 3G reception in the room was excellent.
- Provided bathrobes were a little thin and not as comfortable as some other hotels
- TV was only 32"

Don't be dismayed by the list of "cons" - I'm merely nitpicking as the overall stay was excellent, and everything was up to my expectations.

Room Tip: When checking-in, make sure you are assigned a refurbished room. I understand that the 5th and 6th f...
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AsiaRambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this review, November 19, 2012
First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang and your comments. It's always nice to hear positive feedback from our guests and it is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 6, 2012

I booked the Grand Dorsett for its name and location. My family(6 adults, 2 kids) and I stayed for 2 nights and had a great experience there. We were on the last leg of our 'road trip' along West Malaysia and got plenty of much needed rest.
From the welcoming bell service to the front desk, it was very nice to see friendly faces with great service.
I booked 3 deluxe rooms( which I was told were newly renovated) had a great view overlooking the lake. The beds were very comfortable and in-room facilities were tip-top.
The breakfast spread was excellent. It offered a wide range of international cuisines and an extensive juice bar.
The hotel is located nearby the Sunway Pyramid mall and theme park, as well as Mid Valley Mega Mall. I saw that the hotel provides shuttle buses to and from Sunway Pyramid, KLCC which is very convenient for those without private car. Even though it's not in the city centre, I find it very convenient to get there by car or taxi-only 20 min. drive.
All in all, I would definitely choose to stay at this hotel again. One of the best hotels I've stayed in.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IrishSmiles84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this review, November 8, 2012
First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang and your comments. It's always nice to hear positive feedback from our guests and it is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, Uttar Pradesh, India
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 31, 2012

First of all its not in main KL, so if you are planning to roam around in KL, this is not the hotel for you. Decent rooms and breakfast but the hotel has actually seen its good days already so looks pretty old.

Rooms can be a bit small, also I didn't find the bed comfortable.
Staff is pleasant and will be ready to help in whatever you need. Has 24 hr shops nearby.

Good part is rooms are very quite but lighting is bad needs improvement

Room Tip: Small rooms and lighting is bad
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ranvijayronny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this review, November 1, 2012
Dear Valued Guest

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 31 October 2012. For your kind information, we are in the stage of upgrading our facilities to serve our guests better.

It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Subang Jaya
0.9 mi away
Empire Hotel Subang
Empire Hotel Subang
#2 of 10 in Subang Jaya
428 reviews
0.2 mi away
Holiday Villa Hotel & Suites Subang
1.0 mi away
Sunway Resort Hotel & Spa
Sunway Resort Hotel & Spa
#4 of 45 in Petaling Jaya
1,806 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Sunway Pyramid Hotel
Sunway Pyramid Hotel
#5 of 45 in Petaling Jaya
1,203 reviews
3.5 mi away
Hilton Petaling Jaya Hotel
Hilton Petaling Jaya Hotel
#2 of 45 in Petaling Jaya
1,342 reviews
1.8 mi away
Ruemz Hotel
Ruemz Hotel
#3 of 10 in Subang Jaya
136 reviews
Show Prices
Show Prices
Show Prices

Been to Dorsett Grand Subang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dorsett Grand Subang

Property: Dorsett Grand Subang
Address: Jalan Ss 12/1, Subang Jaya 47500, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Subang Jaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Dorsett Grand Subang 4.5*
Number of rooms: 478
Official Description (provided by the hotel):
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Hotwire, Travelocity, Agoda, Priceline, TripOnline SA, HotelQuickly, Cancelon and Cheap Tickets so you can book your Dorsett Grand Subang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing