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Dorsett Grand Subang
Ranked #1 of 11 Hotels in Subang Jaya
Reviewed October 30, 2012

I only had one night at this hotel but no complaints. Check in was quick, the room was clean and comfortable with standard amenities. No opportunities to use any facilities at the hotel. Staff arranged my taxis to my business appointments and to the airport. I would stay here again.

  • Stayed: October 2012, traveled on business
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1  Thank BusyTravellers_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this reviewResponded November 1, 2012

Dear Valued Guest,

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang and your comments. It's always nice to hear positive feedback from our guests and it is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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739 - 745 of 899 reviews

Reviewed October 27, 2012 via mobile

We stayed for two nights.

The room and bathroom were clean and comfortable. We enjoyed the breakfast.

There is nothing special about this hotel, but it is comfortable.

We stayed here as we wanted to visit Sunway Lagoon with our kids. The hotel provided a complementary shuttle bus to Sunway Lagoon.

  • Stayed: October 2012
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Thank jfpower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this reviewResponded October 28, 2012

Dear Valued Guest

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang and your comments. It's always nice to hear positive feedback from our guests.
And it is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

This used to be Sheraton Hotel and retains the double volume grand lobby. Check in was slow and in my opinion, just too long a wait.

The rooms look worn and I don't think the furniture have been changed since renaming to Grand Dorsett. However, it is clean and as well maintained as can be.

Nothing very memorable and would not immediately come to mind or choose to return.

  • Stayed: November 2011, traveled as a couple
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Thank mcmeelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this reviewResponded October 22, 2012

Dear Valued Guest

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 16 October 2012 and we would like to assure you that we are looking into your point highlighted in terms of check in process which longer than the usual time.

For your kind information, we are in the stage of upgrading our facilities and services including the guest rooms.

It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012

When my flight Japan Airlines got cancelled on October 7, 2012 from KLIA, all the passengers were transfered to Grand Dorsett hotel at 2am. The check in process was quick. The rooms are modern and nice. Bed is comfortable. Pillow is thick/fat. Perhaps you can mix the pillows-one soft, and one thick/hard.
Breakfast was amazing - so many choices. Lunch was delicious - too many to eat.
Shower is good. Staffs were humble and helpful.

This hotel is also nearby to many restaurants, within walking distance.

Overall, I was pleased with my stay.

  • Stayed: October 2012, traveled solo
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Thank Sarala1jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this reviewResponded October 12, 2012

Dear Valued Guest

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 12 October 2012 and we would like to assure you that we are looking into your points highlighted in terms of cleanliness level in the room and overall hotel.

It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2012

Love the hotel and the good customer service. Love the room too, so beautiful, clean and neat.

However, I found it strange that there is no switch for one of the light in the room. It's a 5 feet horizontal light on the wall next to the working table.

Another thing is the air-con switch that I found it a bit difficult to lower the temperature. My partner found it hard to sleep as he love to sleep under cold temperature. It would be great if there is a user manual stick next to the switch.

  • Stayed: October 2012, traveled as a couple
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Thank jessylian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this reviewResponded October 12, 2012

Dear Valued Guest

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 10 October 2012 and we would like to assure you that we are looking into your points highlighted on having a manual for controlling the air condition temperature.

It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012

The lobby was very nice and the niceness stopped there. Upon entering the room it was dimly lit so it looked okay. But turning the lights on quickly changed my opinion. The bathroom had black mold throughout the entire shower. And the mold was even worse on the walls. The black mold on the wall entering the bedroom was unexpected and scary. I was with a tour group so we dealt with it since we only had a short stay. We did have a lot of fun placing a huge dead cockroach in front if each others door. We saw it lying in the middle of the hallway the first night and when it was still there the next night, we decided to have fun with it. But really, if we played with this large dead bug for two days, why did the cleaning people not see it? Maybe because they were not cleaning. As for our view, it overlooked the garbage. That would have not been so bad if they would have put it in the dumpsters but it was all over. I did not get to the pool or spa so no comment there. Te best thing was the breakfast Buffett.

  • Stayed: September 2012, traveled with friends
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Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this reviewResponded October 9, 2012

Dear Valued Guest

First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 7 October 2012 and we would like to assure you that we are looking into your points highlighted in terms of cleanliness level in the room and overall hotel.

It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

Stayed two nights in room 1370. The room was modern with all facilities - tea/coffee maker, bath tub with shower, wifi, alarm clock radio, hair dryer, safety locker, etc. The view was very good from the room. The best feature was the cleanliness of the room and bathroom (5 out of 5). Room service was good. The breakfast spread was large but heavily tilted towards Malaysian and South East Asian food, with little choice for standard breakfast lovers. Service in breakfast room was average. The bar was a relaxing place with live music. An annoying feature was that cars were not allowed to be parked in the hotel and thus a business inconvenience. Overall clinically luxurious hotel catering to Malaysians but missing "the heart". High on comfort but low on warmth.

  • Stayed: October 2012, traveled on business
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Thank RusiGovernor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pugeneswary, Public Relations Manager at Dorsett Grand Subang, responded to this reviewResponded October 7, 2012

Dear Valued Guest
First and foremost, we would like to thank you for your kind support towards Grand Dorsett Subang. We are in receipt of your comments dated 6 October 2012.

It is our fervent hope that the commendation will act as a motivational tool to our employees to further improve their level of service and efficiency while addressing guests’ needs and requests.

For your kind information, we are in the stage of upgrading our facilities including the car park to serve our guests better.

Once again, thank you for your comments and we look forward to welcoming you to Grand Dorsett Subang again in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Grand Subang

Address: Jalan Ss 12/1, Subang Jaya 47500, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 Hotels in Subang Jaya
Price Range: $54 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dorsett Grand Subang 4.5*
Number of rooms: 478
Official Description (provided by the hotel):
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton

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