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“Excellent Hotel and fantastic staff”

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Empire Hotel Subang
Ranked #2 of 11 Hotels in Subang Jaya
Reviewed October 22, 2013

Stayed here for 10 nights on business. Break down as follows:

Hotel location
Excellent, in the middle of Subang only a few minutes to Highway. KL 30 minute drive away. Port Klang just under an hour.

Staff -
Excellent, check in was quick and easy, all the staff are so polite and friendly and made you feel very welcome.

Food
Breakfast was OK but was always cold. We had to go for breakfast 15 minutes before it opened at 6:30 as we had an hours drive to the office every morning however nothing was laid out and what was there was cold. Never any juice available. Coffee was poured at table and would have been better if a pot of coffee was offered. Restarauant was excellent in the evenings.

Rooms
I was 7th floor at the rear of the building which was smoking room (my choice) however if you can sacrifice smoking and go to the lobby when you need to smoke then i would suggest doing this. . The traffic from the motorway behind the hotel is constant and the freight trains run all night long meaning its very difficult to get a good nights sleep. Bed was excellent and very comfy, room cleaned everyday. The TV is ridiculous, only news and a few channels available, all movies and even music has a charge!!! Never seen that before in any hotel worldwide?

WI-FI
Non existant.... when you do get on its slow to stop - then it stops. Particularly bad in the evenings when I assume everyone is trying to log on.

All in all a good hotel with warm and friendly staff. Ramping up there WiFi hub would be a good idea as would making sure early risers have a warm cooked breakfast on offer - with a pot of coffee.

Room Tip: Try to get a room as far away from the Motorway and Rail track side at the rear of the hotel.
See more room tips
  • Stayed: October 2013, traveled on business
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1  Thank Jibber08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this reviewResponded October 23, 2013

Dear Jibber08, We appreciate you taking the time to give us your valuable feedback. We are delighted that you found our staff efficient and friendly. With your feedback, we will be making some improvements to the buffet breakfast, WiFi and TV channels. Look forward to welcoming you back soon.

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266 - 272 of 458 reviews

Reviewed October 15, 2013

Stayed here for a few nights. Great location near to Subang Airport and really appreciated the shopping complex attached with all its restaurants. The room was well thought out with a separate office area, good bathroom and comfortable beds. Very quiet at night which was a plus. Did feel a bit dizzy looking out of the bedroom window with all that floor to ceiling plate glass! Didn't eat in the restaurant in the evenings but the breakfast in the morning was very good, and stayed open until a sensible hour.

  • Stayed: October 2013, traveled as a couple
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1  Thank PaperStoneScissors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this reviewResponded October 15, 2013

Dear PaperStoneScissors,
Thank you for taking the time to write to us. We are delighted to hear that you enjoyed the room and the buffet breakfast. We do hope that you will stay with us in future.

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Reviewed October 8, 2013

Stayed in this hotel few times. Overall, its good. Front Office staff & bell boys very cheerful & always with a smile. Staff at Shout Bar also the same. Bunch of cheerful guys. Rooms are clean. Only downside this time around was the air conditioning. It seems to have a mind of its own. This time we were told that we could use service lift should the main lifts are slow. I give the thumbs up. Just minor things which management need to look into like the air conditioning & hot water.

  • Stayed: October 2013, traveled as a couple
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Thank edge_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this reviewResponded October 15, 2013

Dear edge_7
Thank you for taking the time to give us your feedback. We are delighted to know that you found our associates very cheerful. We have taken note of your comments about the air conditioning and hot water. We look forward to welcoming you back in the future.

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Reviewed September 30, 2013

This is my 2nd time Empire Hotel , the Hotel is quite clean , fashionable , Good location , So quite and Wonderful well decorated restaurant with good varieties of food including the breakfast .
Rooms are modern and wide .
Enjoyed my 1st & 2nd stay so much .

  • Stayed: June 2013, traveled on business
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Thank Rokey77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this reviewResponded October 3, 2013

Dear Rokey77,
Thank you for taking the time to give us your valuable feedback. We are happy to hear that you enjoyed both your stays with us and we hope to see you soon.

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Reviewed September 28, 2013 via mobile

The room was clean and nice. The location is very convenient. But the hotel's elevator were so slow as it has only 2 which take longer time to wait. Also, I could hear people from other room closing their door.

  • Stayed: September 2013
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Thank maiiimaiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this reviewResponded October 1, 2013

Dear maiimaii,
Thank you for taking the time to give us your feedback. We are deeply sorry that our elevators were slow during your stay here and that you could hear other doors closing. We will definitely look into these two issues.

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Reviewed September 22, 2013

We liked that the room was arranged almost like a suite. The hotel is close to a number of malls accessible by the free shuttle services. It's not far from the KL International Airport either though there's no train or subway system to get from the airport to the hotel. Overall, however, a pleasant stay.

  • Stayed: September 2013
    • Value
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Thank LLane1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this reviewResponded September 23, 2013

Dear LLane1712,
Thank you for taking the time to write about us. We are delighted to hear that you enjoyed your stay with us. For your information, there is a train station 5 minutes from us which you can connect to the airport.

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Reviewed September 20, 2013

Stay there just for a night with family...overall it was good...stayed in a 2 bedroom suites n it was spacious for 5 people....too bad it only 1 bathroom though...staff was very friendly as they greet us every time we in n out the hotel area.
Location wise was a little far from city area but there's a couple of shopping mall next n near the hotel so definitely is not an issue for us...but taxi is accessible outside whenever u wanna go somewhere...

  • Stayed: September 2013, traveled with family
    • Value
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Thank mandysaw88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this reviewResponded September 23, 2013

Dear mandysaw88,
Thank you for taking the time to write about us. We are glad that you enjoyed your stay with us and hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Empire Hotel Subang

Address: Jalan SS16 / 1, Subang Jaya, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Subang Jaya
Price Range: $53 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel Subang 4*
Number of rooms: 198
Official Description (provided by the hotel):
Welcome to Empire Hotel Subang Suite escapes. Shopping high. Stylish sophistication. Subang Jaya's new modernist masterpiece is the epitome of 21st century cool. Presiding majestically over the Klang Valley's most vibrant, youth-fired urban enclave, Empire Hotel Subang welcomes jetsetters and fashionistas alike as a dazzling icon for discerning, cultured and hip spirits. We have 198 rooms that are tastefully decorated and equipped with the latest amenities. Sitting on top of Empire Shopping Gallery, we provide the convenience of having many retail outlets and supermarket just downstairs. ... more   less 
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Also Known As:
Empire Subang Hotel Subang Jaya

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