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“The worst value hotel ever (poll of 200+ hotels I stayed)”

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Empire Hotel Subang
Ranked #2 of 10 Hotels in Subang Jaya
1 review
“The worst value hotel ever (poll of 200+ hotels I stayed)”
1 of 5 bubbles Reviewed August 22, 2013 via mobile

First arrived, ground floor concierge saw my taxi pulled up and acted as if nothing happened, I was not greeted or help with my luggage. Then, I went to counter to check in, it was 8 pm, there was only one person working the front desk. There were a few people checking in. Took forever to check me in. Secondly, no one picks up on the phone when you need help, the service is just straight up poor. The so called wifi in room does not even work. I had to change room to get wifi. but then the new room came with a new problem, the closet light does not turn off, so i couldn't sleep well. TV has only a few English channels. The elevator is way to slow and old. There isn't a gym. For 440 rm, its not worth it at all. i ended up paying the airline extra to change my flight to an earlier day to get out of this hotel. Yes, its that bad and i had to stay for 5 nights. It manage to make it to the top of my worst value hotel list. Only good things were the clean room and relatively well served breakfast. but A long long way from a 4 star hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zjoexu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, August 26, 2013
Dear Zjoexu,
Thank you for taking the time to give us feedback. We are deeply sorry to hear that you had a less than perfect experience with us. We will definitely look into the issues that you highlighted.
We are aware that our wifi and lifts are slow and this will be rectified during our renovation. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

417 reviews from our community

Traveler rating
    53
    178
    121
    46
    19
See reviews for
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174
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Malaysia
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed August 18, 2013

Booked 2 nights 'Premier Essentials with Breakfast' room through Agoda for RM300+/night. I called the hotel directly for booking but was told the hotel was fully booked so i booked through Agoda and infact found out that Agoda offers a cheaper rate. Kids 12 years and below can stay for free (w/o extra bed) and free buffet breakfast. Very good location situated inside Empire Mall (shopping) and opposite Subang Parade (shopping). Clean, bed is very comfy, wifi and buffet breakfast is good too. Only complaints are the shower pressure is low and water is not hot enough; and toilet door has no lock and toilet wall is made of glass- you will wake up your whole family if you go to the toilet midnight.

Room Tip: Book through Booking.com or Agoda.com. They offer cheaper rate.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank milkasue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, August 20, 2013
Dear milkasue,
Thank you for taking the time to let us know your feedback.
We are delighted to hear that you had a pleasant stay with us except for the low water pressure and insufficient hot water.
We will rectify these two issues.
Look forward to welcoming you and your family here again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
71 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed August 16, 2013 via mobile

Among my many stays at Empire, this would have to be the best. Everything worked perfectly, lifts 'clicked' seemlessly.

Chefs at breakfast worked truly well with waiters and the breakfast selection and quality has been the best that I can remember.

Keep it up.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, August 20, 2013
Dear Shawn L,
We are absolutely delighted to hear that your recent stay with us was the best.
We are glad that you enjoyed our breakfast service and we will endeavor to keep up this standard.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed August 13, 2013

Stayed at the Empire Subang for 1 night in August in the Premier Essential room. Overall, the hotel was found to be comfortable and had most of the conveniences needed.

Good points: Clean and Functional rooms. Rooms came with a separate working area that had a work desk / chair. Bathroom was clean and had sufficient space. Location was good, considering it being located just next to Federal Highway and a shopping mall attached. Found the service to be better than expected (except in the case of Cardkey issue - see below) such as having no issues with asking for an extra bed to be rolled in at 11.30pm. Breakfast had also a reasonable selection that was sufficiently satisfying.

Average points:
1. Lifts / elevators were a real issue in this hotel. Lifts seemed to take too long to arrive. Unfortunately not something that can be resolved overnight but would be good to see if the system could be improved - separate lifts to separate floors, maybe?

2. We had issues with our cardkey when the doors could not be opened using our cardkey. Understandable to have something like this happening occasionally so we proceeded to reception to have the issue rectified. However, what was not acceptable was for guest to have to return to the reception 3 times before finally having the technician to change the batteries on the door. This took up too much time (20 - 30 mins and exacerbated by the lifts) for guests who may have other plans for the day.

Overall, this hotel has lots of potential and would recommend for the location and convenience. Definitely has some room for improvement in making this a better place for spending the night.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wwzzll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, August 15, 2013
Dear wwzzll,
Thank you taking the time to share your feedback with us. We are sorry that you had a less than perfect stay with us. We will look into improving the speed of our lifts and routinely check the door locks’ battery. We do hope that you will give us a chance and stay with us again in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed August 12, 2013

Stayed for 1 week.

Pros:
- Clean and modern style
- Attached shopping mall have good restaurants and stores.
- Rooms are big with separate work table/area and bedroom.
- Wardrobe was spacious
- Attached shopping mall have nice restaurants and stores

Cons:
- Breakfast areas is understaffed or inefficient
- Coffee was bearable
- Breakfast layout was bad with more 6 seaters than double seaters, not friendly for a single business traveler.

There was mention of noisy highway and spotty wifi, but I did not experience both during my stay. I was on level 10 and wifi was average to good with decent speed. The other thing that is more of a personal preference is that the shower was not hot enough and it's Tropical Rainfall style so you can't adjust the showerhead, not a deal breaker for me.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vincxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, August 15, 2013
Dear vincxl,
Thank you for taking the time to share your feedback with us. We are sorry that you had a less than perfect stay with us. We are glad to hear that you like the layout and style of the room. We will look into our breakfast service and table arrangement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 25, 2013

Have stayed at this hotel a couple of times but never written a review on it before. Mostly stayed here on business trip. Clean and modern rooms. Location is not too bad as Empire shopping mall is next to the hotel so that means one should not have any problem finding food. Subang Parade (another shopping mall) is just opposite the hotel and you can just walk across if you are not happy with the food option at Empire Shopping Mall. The hotel service is just average, nothing exceptional.

As for the negative side of it, the hotel only has two lifts and during peak time, its a long wait.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Biz4sahm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, July 29, 2013
Dear Biz4sahm,
Thank you for taking the time to let us know your feedback.
We are sad to hear that you had a less than perfect stay and we will look at improving our lifts.
We do hope that you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed July 20, 2013

Here's the net!
Empire Hotel Subang is a long way from being an international hotel. Thankfully, it was only a one night stay.

Positives:
- Clean and modern style.
- Attached shopping mall have good restaurants and stores.
- Breakfast includes a good selection of local foods.

Negatives:
- Indifferent attitude on check in (front desk). Did not feel welcomed!
- Called for toiletries (tooth brushes, tooth paste, etc) as the sign in room bathroom suggested, but items never came. Finally, had to resort to purchasing the toiletries from the mall, rather than another phone episode requesting the items again.
- Air conditioning system and wifi connectivity are spotty (my room was on the 8th floor).
- Noisy freeway and night club were heard till after 130am.
- Although the hotel is new; rooms and hallways appears not maintained well.
- Breakfast areas is understaffed or inefficient; took a while to be served coffee/tea; could have been better is these items are self served.

The verdict:
My comments are consistent with many unfavorable submissions from others. Set your expectations accordingly!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_eCom, Manager at Empire Hotel Subang, responded to this review, July 21, 2013
Dear CI W,
Thank you for writing about us and believing that we can be better.
We will endeavor to do better in future by resolving the various issues that you have mentioned.
We do hope that you will stay with us again and give us the opportunity to redeem ourselves.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Empire Hotel Subang

Property: Empire Hotel Subang
Address: Jalan SS16 / 1, Subang Jaya, Malaysia
Location: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 10 Hotels in Subang Jaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Empire Hotel Subang 4*
Number of rooms: 198
Official Description (provided by the hotel):
Welcome to Empire Hotel Subang Suite escapes. Shopping high. Stylish sophistication. Subang Jaya's new modernist masterpiece is the epitome of 21st century cool. Presiding majestically over the Klang Valley's most vibrant, youth-fired urban enclave, Empire Hotel Subang welcomes jetsetters and fashionistas alike as a dazzling icon for discerning, cultured and hip spirits. We have 198 rooms that are tastefully decorated and equipped with the latest amenities. Sitting on top of Empire Shopping Gallery, we provide the convenience of having many retail outlets and supermarket just downstairs. ... more   less 
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Also Known As:
Empire Subang Hotel Subang Jaya

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