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All reviews home away from home exceptional standard provided free limited tv channels great hospitality fluffy pillows aeon mall football stadium up to date full size fridge mini kitchen microwave oven spacious rooms big group walkable distance electric kettle giant supermarket
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Reviewed September 5, 2019

Last min booking to this great serviced apartment, with nice resort-looking pool. Comfortable for family since got kitchen and dining table. Good breakfast and close to any eatery. Centre of main attraction in shah alam.

Date of stay: January 2019
1  Thank Nadjwa_aka_dedek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences, responded to this reviewResponded September 8, 2019

Thank you very much for your positive review. We are delighted to hear that your family had a comfortable stay with us and with that we hope you would consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2019 via mobile

Traveling from Spore to attend a wedding in Shah Alam. After reading the hotel reviews, decided to stay at Acapella suite.
Check in was smooth and room was allocated within 10minutes.
Room was clean and presentable but the toilet had a leak. It was fixed quite fast. Other room amenities expected are provided especially iron and board, hairdryer and slippers.
Requested for laundry and prayer and were delivered fast.
Breakfast was disappointing. Being a weekend, there were many locals with children in their pajamas.
Had to wait for a table. Quality of food is mediocre and slow to be replenished. Service staffs were disorganized with no proper supervision, many were Partimers.
We could not see any Managers on duty throughout our stay, not in Front Desk or Restaurant. ( Taking long weekend off )
In summary, hotel lacks experience and skilled staff to compete with other 5 star hotels in Malaysia.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank zulothman5234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences, responded to this reviewResponded September 8, 2019

Thank you very much for staying with us and for your review.

We much regret the inconvenience you experienced with the toilet leak but are glad this was quickly sorted out for you. Also, we regret the wait for a table during the breakfast service and your valuable feedback would surely be taken into consideration to improve upon the food quality and service delivery.

In ending, we hope you would give us another chance to serve you better in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2019

Equiped with basic kitchen, nice room view, perfect room, very clean, and most importantly friendly and helpful staffs especially bell boy and receptionist.
Surely will stay here again for special events.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences, responded to this reviewResponded August 18, 2019

Thank you very much for your review. We are delighted to hear that your stay with us was perfect in meeting your needs. With that, we hope you would recommend us to others too and we look forward to welcoming you back again in future.

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Reviewed July 28, 2019

The hospitality is one of the best I've experienced in any hotel I've stayed in. The rooms are clean and spacious, definitely worth the money you pay. It is big enough to cater to a family of four.

The front desk was also very helpful and knowledgable of the surroundings and how to navigate the transportation system in Kuala Lumpur.

Will definitely recommend this to anyone headed up to Kuala Lumpur for a short holiday who wants to stay away from the city center.

Date of stay: July 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank twilightwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences, responded to this reviewResponded July 29, 2019

Thank you very much for your positive review. We are ever delighted to hear that your stay with us was memorable and that you found us your 'Home Away From Home'. Your kind comments shall be forwarded onto the Front Office to know they did a job well done. With your experience, we hope you would consider us again in your future travel plans and look forward to welcoming you back again in future.

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Reviewed July 23, 2019

Very hospitable and comfortable. The rooms were clean and price was very reasonable. Brought the kids and we treated well by the staff throughout our stay, thank you, would definitely stay again on my next trip!

Date of stay: July 2019
Trip type: Traveled with family
Thank Ndsma82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ongkyw, Guest Relations Manager at Acappella Suite Hotel & Residences, responded to this reviewResponded July 29, 2019

Thank you very much for your positive review, Ndsma82. We are delighted to hear that your family's stay was both hospitable and comfortable. Glad you left with the feeling that you would like to return in future and we certainly look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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