The check-in process was smooth but trouble started when we went up to our room. We found that the wall slot for inserting the keycard (to activate electricity) was broken. After slotting in the card, the electricity would come on for a few seconds and then go off. We didn't unpack as we expected to be switched to another room and immediately informed the hotel. We were told by a bored sounding lady that they would send a technician up to deal with the issue and see if it could be fixed. We waited in the dark and heat for about 15 minutes and no one arrived. That would be the last thing one would want to experience after a long car journey. On top of that, we were running late for an appointment. We called the hotel again and the same lady answered saying that she had sent a message to the technician after our earlier call. I replied "Well, he's not here and we're just sitting in the dark" and she said that she would check again. The guy finally arrives and proceeds to install a new keycard slot onto the wall after which it worked fine. But that took another 15-20 minutes or so and the way the situation was handled definitely didn't give a good first impression.
Other than that, the room itself was fine. It was dated and old but clean enough and the beds were comfortable. Unfortunately, the same couldn't be said for the pillows. There was only one pillow for each bed (ours was a twin room) and a lone extra pillow stashed into the closet. The pillows were very flat and didn't make for good sleeping.
Tea and coffee making facilities are available and basic toiletries are provided.
To sum up, don't expect too much and you won't be disappointed.
- Official Description (provided by the hotel):
- This opulent international business hotel in Shah Alam, is in the heart of the city, across from the Blue Mosque. The Shah Alam Sports Complex, Extreme Park, Sunway Lagoon Theme Park, Bukit Cahaya Agricultural Park and 4 world-class golf courses located nearby are ideal for recreation. ... more less
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- Also Known As:
- Shah Alam Concorde Hotel