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“Nice place to unwind”

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Holiday Inn Kuala Lumpur Glenmarie
Ranked #4 of 26 Hotels in Shah Alam
Level 5 Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice place to unwind”
Reviewed May 25, 2014

Its a vast place attached to a golf club. I traveled with my wife and parents, and we had a room with nice view to the green space. Rooms and bed were quite good. The hotel had a nice ambiance and peacefulness. We stayed for leisure and relaxing for two days. The breakfast was good and we enjoyed it. The staff were generally helpful.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BBharath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review, May 30, 2014
Greetings from Holiday Inn Kuala Lumpur Glenmarie.

Thank you for your great impression of our property. We value the time that you have taken to share your experience with us. It is a pleasure that you enjoyed your stay and we look forward for an opportunity to host you again in the near future.


Best Regards

Norhazah Md Nor
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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612 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
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Sydney, Australia
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 22, 2014 via mobile

A one night stay as part of a business group booking. Everything was handled efficiently at check-in and I was allocated a huge suite which I wish I could have put to better use. Restaurant and bar options were good and the executive club breakfast was fine albeit missing the trappings of some of the larger buffet style breakfasts. Would stay again if in the area.

Stayed May 2014, traveled on business
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review, May 27, 2014
Greetings from Holiday Inn Kuala Lumpur.

Thank you for sharing the positive review with us.It is very rewarding that you enjoyed your one night stay here in Holiday Inn Kuala Lumpur Glenmarie.

We hope to have another opportunity to make your next stay with us the most memorable experience you have in Kuala Lumpur.

Best Regards,

Norhazah Md Nor
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Level 5 Contributor
61 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 19, 2014

I must say that the staff are very concerned about their service. They are one of the best I have experienced in my travels. Everyone of them from the wait staff, to concierge to the desk staff, all were caring and attentive.
The rooms are comfortable with a really great view of the golf course. The room itself is comfortable. Like the shower - really powerful. Wifi is excellent - super fast.
The meals in the restaurant were tasty - but be prepared to pay $$.
If you are looking just to relax - then this is a hotel is good. However, it is not close to anything. For some reason only 'executive' taxis wait at the hotel. They are DOUBLE the rate. When we went on trips - it would cost $40 to go and $20 to get back. The trip to the airport was $150 - it should be around $80 - with a regular cab.
So it is ONLY for this reason I won't be back to this hotel.
So Holiday Inn - i do apologize for this review - it is a shame - I really like your hotel here.

Room Tip: Ask for the golf course view.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kestral120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review, May 22, 2014
Greetings from Holiday Inn Kuala Lumpur.

We would like to thank you for choosing us for your stay in Kuala Lumpur. We are pleased that you had enjoyed the services and the view of our 18-hole Golf Course. However, we would like to apologize that your stay is affected by the taxi services provided by the hotel. Our hotel is served by the Premium taxi company that is available for the convenience of our guest. It is for the safety and comfort of our guests, we highly recommend the Premium taxi.

Once again thank you for the review and we hope that you will consider staying with us again when the next time you visit Kuala Lumpur.



Best Regards
Norhazah Md Nor
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2014

All staff at the executive club was super especially Ms.LYNN.
But the breakfast could be a little more better. Maybe a little more asian cusine?
The new air con system get too cold at time. Hopefully at my next visit this will be
changed??

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akira_sai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norhazah, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review, May 14, 2014
Greetings from Holiday Inn Kuala Lumpur Glenmarie.

Thank you for sharing your experience with us. We are glad that you enjoyed the personalized service of our staffs in particular Lynn at the Executive Club. Thank you for the suggestion on the food selection and will definitely pass on the comments to our Chef. We do apologize for the inconvenience of the Air-Conditioning, that we did not meet your expectation on this occasion.

I truly appreciate your feedback and would like to assure you that we will continue our efforts to further improve the services and facilities at the hotel.

We thank you for your support and we look forward to welcome you soon.

Best Regards
Norhazah Md Nor
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed May 7, 2014

we stay here with 2 kids a few times whenever we visited KL the past 2 years during CNY.
love the environment & friendly staff.
this year we stay on 22/3 & 26/4 & been upgraded to Suite during our stay on Mar'14
the room was spacious & with super big king size bed.
my kids love this hotel & sure we will come back again.

Suggestion : the car park should be covered & connect with shelter to main building & room.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siow Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvette W, Guest Relations Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review, May 12, 2014
Greetings from Holiday Inn Kuala Lumpur Glenmarie.

We would like to thank you for choosing us for your stay in Kuala Lumpur.

It’s wonderful to know that you and your family have had an enjoyable experience, especially on the room and the friendliness of our staff. We look forward for an opportunity to host you again in the near future.

Best Regards
Norhazah Md Nor
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burgess Hill, United Kingdom
Level 6 Contributor
109 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed May 6, 2014

I was here on a business trip for a few days, it is some 40 minutes from KLIA which cost MYR 65 by taxi which is very reasonable however the cost back a few days later cost 120 - taxi's always charge more to the airport.
The room was of a reasonable size and quite clean, not exceptional but acceptable however the noise from the dismantling of a marquee was distracting during the day from the golf tournament which had just finished. The breakfast was ok and the wifi good, being a IHG member meant wifi was free so make sure you are a member before arriving.
The staff were friendly and efficient however were slow in the restaurant during the breakfast period, food quality was ok catering generally for all tastes however need to have a better range for western tastes.

Room Tip: Make sure you are registered with IHG to get free wifi and of course the points.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvette W, Front Office Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review, May 12, 2014
Greetings from Holiday Inn Kuala Lumpur Glenmarie.

Thank you for taking the time to write about your experience with us. We appreciate your feedback and suggestions with regards to your stay. Please rest assured that your suggestion for breakfast will be shared with our Executive Chef.

We hope to welcome you back to the HIKLG in the near future.

Best Regards

Norhazah Md Nor
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 6 Contributor
139 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed April 27, 2014

We enjoyed our stay here, it felt like a world away from KL - we booked via the Holiday Inn site so think we had some preferential treatment including free wifi throughout the hotel and a late check out the next day.

F&B is not particularly cheap, but is of a good standard - lots of choice for both the buffet dinner and breakfast

Room was a good size and the lobby bar and pool area are all very nice places to while away some time

Having tennis and golf available was great and it felt like a holiday resort (which we liked!). Apart from once member of staff who we found slightly difficult whilst checking in, the rest were very friendly and helpful and seem to really enjoy their work.

A few things that could do with improving:
Update the website - some of the items that they don't charge for (such as parking) are listed on the site as being chargeable, and other items which you do have to pay for (such as tennis) there is no mention of charges
Provide more sunbeds around the pool - I think there are only 4 in total which is inadequate for a hotel of this size
Update rooms/corridors - these feel quite dated and could do with improving

We hope to be back for another weekend stay sometime

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mapmanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvette W, Front Office Manager at Holiday Inn Kuala Lumpur Glenmarie, responded to this review, May 4, 2014
Greetings from Holiday Inn Kuala Lumpur Glenmarie.

We are very pleased to hear you enjoyed your stay with us at HIKLG.

We appreciate the time you have taken to provide us with your comments. We wish to reassure you that we have taken good note of your comments and we will continue to evaluate our service and quality so that our guests feel comfortable and appreciated.

Thank you again for taking the time to provide us with your feedback and we are looking forward to welcome you back for another weekend soon.


Best Regards,

Yvette Wee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kuala Lumpur Glenmarie

Property: Holiday Inn Kuala Lumpur Glenmarie
Address: 1 Jalan Usahawan U1/8 | Seksyen U1, Shah Alam 40150, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Shah Alam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 26 Hotels in Shah Alam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Kuala Lumpur Glenmarie 4*
Number of rooms: 260
Official Description (provided by the hotel):
Holiday Inn Kuala Lumpur Glenmarie is the only international hotel in Shah Alam with sprawling 450 acres of landscape neighbouring to Glenmarie Golf and Country Club. Holiday Inn Kuala Lumpur Glenmarie is a tranquil retreat 3 km from Shah Alam, 35 km from central Kuala Lumpur, and 45 minutes drive from Kuala Lumpur International Airport. We're a convenient base for business in Shah Alam, Petaling Jaya, Subang and Port Klang. All rooms are tastefully appointed overlooking the golf course. The hotel has 260 guestrooms, an Executive Club Wing with private lounge, 6 food & beverage outlets, business centre, 24-hour room service, complimentary shuttle service, Olympic sized swimming pool and wireless internet. The hotel offers 14 fully equipped meeting rooms and 2 impressive ballrooms with space for up to 500 guests makes us a good choice for corporate meetings, weddings and team building activities. ... more   less 
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Also Known As:
Holiday Inn Kuala Lumpur Glenmarie Hotel Shah Alam
Holiday Inn Shah Alam
Shah Alam Holiday Inn

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