I spent 4 nights at Quality Hotel, Shah Alam. Upon arrival I was upgraded to an executive suite for no extra charge. The room itself was good, though the sink stopper was missing in the bathroom and was not fixed even after a request at the reception. Everything else in the room was in working order, though I had problems plugging my laptop- there weren't enough plug points in the room and I had to buy a travel adapter from the mall across the street. I must add that the bed was very comfortable, though most of the furniture was old and as other reviewers have pointed out, needs replacing. Some of the bathroom accessories were not to be seen for the first two days.
Food at the restaurant was generally okay. The complimentary breakfast buffet lacked variety with limited continental options and I ended with the same thing on my plate for four days. There are a lot of food options right outside the hotel, serving Japanese, Thai, Malay and Indian food.
Upon arrival I was terribly disappointed that there was no wifi in my room. I had picked the hotel mostly for the free wifi as I needed it for my work. I had to come downstairs to the lobby to get internet access. However, upon request, I was provided with a LAN modem in the room, and was asked to pay 300 RM as refundable deposit to use the same.
Nonetheless, I rate this hotel 3.75 out of 5 mostly for its staff, who were very helpful. Two of the staff were particularly helpful. One young man named Fandy came up to my room and spent more than an hour trying to fix the internet, though unsuccessfully. A young woman named Via too was very helpful and friendly. All the other staff were also very friendly.
Overall, a satisfying experience though I do hope that a few renovations are made soon, and internet is made available throughout the hotel.
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