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“Great hotel but they got on my nerves” 3 of 5 bubbles
Review of The Club Saujana Resort

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The Club Saujana Resort
Ranked #4 of 27 Hotels in Shah Alam
Certificate of Excellence
UK
Level Contributor
88 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great hotel but they got on my nerves”
3 of 5 bubbles Reviewed October 3, 2012

The Saujana Club itself has been renovated in the last few years, we have been coming here on and off for many years. The renovations have really improved the level of comfort in the place, the rooms are excellent with great facilities and very comfortable.

The service level is very good, the people are very helpful - BUT my big annoyance - there is only one restaurant in the CLUB and during our stay of three nights, every night it was reserved for private functions. This meant that we were basically turfed out of our hotel to go and find somewhere else to eat! Okay, there are three other restaurants that were open in the resort and thank goodness it wasnt pouring with rain, but it was a real pain to have to go searching around the grounds to find some food......

Personally I think if they want to hire out to private functions then they should put them in the main hotel facility and keep the CLUB restaurant open. After all, it is more expensive to stay in the club than the hotel and then they take away our facilities?!

If you like Golf, its got a great golf course!

Room Tip: Get the upgraded rooms - they are awesome. but maybe check first to see if they have private functio...
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  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TRAXUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoWen, General Manager at The Club Saujana Resort, responded to this review, October 7, 2012
Dear TRAXUK,

Warmest greetings from The Club Saujana Resort Kuala Lumpur

Thank you for your feedback and we do apologize for being unable to meet your expectations on this occasion. Feedback like yours will enable us to monitor our service application, hence a more proactive approach in managing our restaurant bookings .

Please do not hesitate to contact me directly as my team and I look forward to welcoming you back to The Club Saujana Resort, whenever your travels brings you to Kuala Lumpur.

Safe Travel and Stay Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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234 reviews from our community

Traveler rating
    115
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    5
    6
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Kuala Lumpur
Level Contributor
122 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed September 13, 2012

I have been staying here since 1997 for business and pleasure but probably this is the best hotel in KL if you want to find a hotel to relax in KL. Of course, it is not as convenient as staying near KLCC area, however, there are a few shopping malls nearby. It also has a good restaurants within the hotels, not to mention there are 2X18 holes championship golf courses. The swimming pool behind the hotel is very relaxing and the reception and the bar area is nicely done. This year, I have used it for my friend's birthday party and more recently for my business meeting and all the participants were extremely happy with the services. All of the staff are friendly and you can feel that they are trying to look after the hotel guests. So, if you are not in hurry and not too busy, I recommend to stay here instead of hotels around KLCC.

Room Tip: Do not choose a room that is facing the car park area.
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  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KLTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoWen, General Manager at The Club Saujana Resort, responded to this review, September 22, 2012
Dear KLTokyo

Warmest greetings from The Club Saujana Resort Kuala Lumpur

Thank you for the kind compliments and we are delighted to hear that your stay was enjoyable and memorable one as feedback like yours will further motivate my associates to strive and serve our guests better.

My team and I look forward to welcoming you back to The Club Saujana Resort, whenever your travels brings you to Kuala Lumpur.

Safe Travel and Stay Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo, California
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed September 6, 2012

I've stayed here for six months for work. I can stay at the Shangri-La, the Pan Pacific, the InterContinental, etc. This is my choice because of the private Olympic sized pool with glass tiles, the 8 restaurants and bars (Italian, Japanese, Malay, European, Pub, Chinese, etc.) The property is beautiful -- with 3 pools (golf course/country club, main pool and Club pool). The artwork at the Club represents the best of historic Malaysia. It's easy to get into downtown KL or a mall (LRT, taxi, free hotel shuttle) when I want to...but its quiet and peaceful out here. It's green and attached to a golf course, driving range, there are tennis courts... This is a secret 'gem' and the Club at the Saujana's staff are incredible. (The manager used to work for St Regis and Shangri-La, so she knows how to manage!)

Room Tip: Pool Terrace rooms are great and open-out to the lawn / pool. Since there are fewer than 50 rooms o...
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  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GlobalAirlineExec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoWen, General Manager at The Club Saujana Resort, responded to this review, September 9, 2012
Dear GlobalAirlineExec

Warmest greetings from The Club Saujana Resort Kuala Lumpur

Thank you for the kind compliments and we are delighted to hear that your stay was enjoyable and memorable one as feedback like yours will further motivate my associates to strive and serve our guests better.

My team and I look forward to welcoming you back to The Club Saujana Resort, whenever your travels brings you to Kuala Lumpur.

Safe Travel and Stay Well,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed August 14, 2012

Lovely birthday night stay here on our way to the Cameron Highlands from KL International Airport. Room was spacious.Massive bathrooms.Great shower. Easy check-in and Staff friendly. Nice big pool. Excellent nasi lemak for breakfast and breakfast was nice.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HappySydChampers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoWen, General Manager at The Club Saujana Resort, responded to this review, August 25, 2012
Dear HappySydChampers

Warmest greetings from The Club Saujana Resort Kuala Lumpur

Thank you for staying with us and we are delighted to hear that your stay was an enjoyable and memorable one as feedback like yours will further motivate my associates to strive and serve our guests better.

My team and I look forward to welcoming you back to The Club Saujana Resort, whenever your travels brings you to Kuala Lumpur.

Safe Travel and Stay Well,

Coco Wen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 18, 2012

Very satisfied with everything and look forward to returning soon. Service is good and room very comforatble. My no 1 Choice !

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ashamms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CocoWen, General Manager at The Club Saujana Resort, responded to this review, July 22, 2012
Dear Ashamms

Warmest greetings from The Club Saujana Resort Kuala Lumpur

Thank you for staying with us and we are delighted to hear that your stay was an enjoyable and memorable one, as one would expect when staying at The Club Saujana Resort, a Small Luxury Hotel, being the finest among the crowd. Feedback like yours will further motivate my associates to strive and serve our guests better.

My team and I look forward to welcoming you back to The Club Saujana Resort, whenever your travels brings you to Kuala Lumpur.

Safe Travel and Stay Well,

Coco Wen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 12, 2012

Our stay was very pleasant, but 2 nights was enough for me, not a lot to do around the area, if you don't play golf.
The resort is lovely and the staff are wonderful, happy hour is great also.
A very relaxing time is what you will have.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aufidia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Club Saujana Resort, responded to this review, July 13, 2012
Dear Aufidia,

Warmest greetings from The Club Saujana Resort Kuala Lumpur

Thank you for staying with us and we are delighted to hear that your stay was an enjoyable and memorable one, as one would expect when staying at The Club Saujana Resort, a Small Luxury Hotel of the World, being the finest among the crowd. Feedback like yours will further motivate my associates to strive and serve our guests better.

My team and I look forward to welcoming you back to The Club Saujana Resort, whenever your travels brings you to Kuala Lumpur.

Safe Travel and Stay Well,

Coco Wen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
233 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 bubbles Reviewed June 15, 2012

The bathroom was probably bigger than the bedroom. Huge bath, one of the biggest I've seen. Separate 'his and her' sinks. The toilet was in a separate room, likewise the shower.
There was a large hallway area for the cupboards, coffee machines, fridge etc. One comment is I couldn't work the coffee machine - they should have instructions!
The bedroom area was nice, with large tv. Only criticism was the double bed was only a double, not the larger size.
The fruit in the fruit basket was rather old.
Otherwise it was great.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank LizinKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Club Saujana Resort, responded to this review, June 28, 2012
Dear LizinKL,

Warmest greetings from The Club Saujana Resort Kuala Lumpur

Thank you for staying with us during your recent visit. I have taken note pertaining to the coffee machine and also the fruit basket and I would like to apologize for the inconveniences it had caused you on this occasion. Rest assured that we have reviewed and a remedial process has been initiated.

Please do not hesitate to contact my office if I can be of any assistance to you.
My team and I look forward to welcoming you back to Club Saujana Resort, whenever your travels bring you back to Kuala Lumpur.

Warmest regards

Coco Wen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Club Saujana Resort

Property: The Club Saujana Resort
Address: Saujana Resort, Jalan Lapangan Terbang SAAS, Shah Alam 40150, Malaysia
Location: Malaysia > Selangor > Petaling District > Shah Alam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 27 Hotels in Shah Alam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Club Saujana Resort 5*
Number of rooms: 105
Official Description (provided by the hotel):
LUXURY URBAN RETREAT The Club Saujana Resort is the ultimate urban retreat, nestled amidst 160 acres of lush tropical gardens and fringed by the two 18 holes championship golf courses of the Sajauna Golf and Country Club, yet strategically located just a 35 minute drive from Kuala Lumpur Airport (KLIA). Skypark (formerly Subang Airport), a private jet aviation hub, is a mere 15 minutes away by car. Just 30 minutes drive from all the bustle of the city centre of Kuala Lumpur yet seemingly a world away, The Club Saujana Resort seamlessly blends nature and modern comforts, offering impeccable service and embracing the true spirit of Malaysian-Asian culture and traditions. ... more   less 
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Also Known As:
The Club Saujana Hotel Shah Alam

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