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“Very convenient”

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Sama-Sama Hotel KL International Airport
Ranked #1 of 14 Hotels in Sepang
Certificate of Excellence
Reviewed April 12, 2013

If you have a long transit at KLIA and do not wish to leave the airport, this is an excellent option.
You can walk with your luggage from level 2, or call them and they will pick you up with the golf cart.

If you only want to take a shower, it will cost MYR60 and you can use the rest of the facilites (pool, sauna, etc).

I got a massage (though it was average and very cold in the room).

I also ended up staying over night. Yes it is a bit pricey, but for the convenience and location it may be worth it for a very tired traveler. I had a room with a king size bed and amenities. It looked new. Very nice and clean. And there is free wi-fi.

  • Stayed: April 2013, traveled solo
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Thank eurasian73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded April 15, 2013

Dear Eurasian73,

Thank you so much for your kind comments. It's so nice to see that you enjoyed our service and facilities. We are glad that we are able to give you a great impression even at only a short stay with us. We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Best Regards,

Haslina Bt Kamaruddin
Guest Service Centre Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,942 - 1,948 of 2,335 reviews

Reviewed April 12, 2013

Here for an eight hour stopover and decided to look around the hotel to escape the airport.
Five minute walk from the Arrivals Hall was not air-conditioned but not onerous. There is a complimentary buggy option.
First impressions are of a light and airy space with quality fittings. We opted to try the Degrees restaurant as an escape from airline food.
We ordered two draughts beers, via an iPod, which soon came. Later we ordered vegetarian spring rolls, a chicken fajita pizza and a bottle of Shiraz. We were offered a bread tray which was extremely stale and, doubtless, came from the recently closed buffet. The rolls came a full five minutes before the pizza and I had to remind them of the wine ordered.
The pizza was unusual, having apple, on it, but was hot, fresh and tasty. The over brown spring rolls were fat and full of what can only be described as 'mush'. Not crispy vegetables but carrot and nothing else which could be identified. Mostly left. Wine good.
We later looked at the newly opened buffet which offered a great selection at around £20 per head. Much better variety and value and had we known that it was due to reopen we would have waited 45 minutes with a drink until it opened. We should have been told about this option.
Would not revisit for a la carte but would consider the buffet if no other option. Wished we had gone into the city on the KL non stop express but time was a little against us.
We took this all up with the DM who was apologetic but offered no remedy but a visit to the buffet; by this time too late of course. He subsequently redeemed himself by bringing an unasked for plate of cheese and took the rolls off the bill. Better!

  • Stayed: April 2013, traveled as a couple
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Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2013

We stayed just the 1 night on or way to Vietnam courtesy of Malaysia Airlines. Sama-Sama is a piece of cake to find from the international airport. Go through immigration, exit on level 2 and it is a 5 min walk via covered walkway. Checkin was seamless, and staff are very obliging. They look like they are having fun which adds to the service experience. We were travelling as a group of families with kids so 6 pairs of adjoining rooms on 3 floors were quickly arranged. We freshened up and hit the Travellers Bar for a few beers and some nourishment. The kids were ravenous so pizza and satays did the trick. The adults had a serve of satays too. Nicely prepared with a delish sauce. Washed down by draft Tiger beer and all is good with the world. The bar was not very busy but even so we were entertained by a 3 girl vocal group who were excellent, and once again staff were very attentive. The kids played pool and terrified a dart board with some energetic dart throwing. We turned in around midnight and enjoyed an excellent nights sleep. Beds are very comfortable and the rooms are quiet. The rooms have also been recently modernised, have plenty of space and all controls are high tech. A very enjoyable way to break our journey from Australia to Vietnam!

  • Stayed: April 2013, traveled with family
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Thank DickyKnees63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded April 15, 2013

Dear Dicky Knees63,

Thank you for all your lovely comments towards our hotel and associates. Sama Sama Hotel KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.

Once again, Dicky Knees63, thank you for taking the time to share your experiences. If there is anything we can do to make your future stay better, please do not hesitate to contact me directly. It would be our pleasure to welcome you again to Sama Sama Hotel KL International Airports!

Best Regards,
Haslina Bt Kamaruddin
Guest Services Centre Manager

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Reviewed April 11, 2013

We stayed here overnight in interconnecting rooms before our morning flight to Koh Samui. The rooms have just been refurbished so they look great and the bathrooms are stunning too. The pool is lovely, you would never guess you were right by the airport. An electric car/ buggy took us from the hotel directly to KLIA, which was very exciting for the kids. We got the KLIA express into KL Sentral. We had spent a few days there the week before but we wanted more of KL. It only takes half an hour which is pretty good.
Very easy express checkout and a very reliable wake up call...they called us 3 times! You will not miss your flight if you stay at the Sama Sama ;)

Room Tip: They have just been renovated so they are all brand new
  • Stayed: March 2013, traveled with family
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Thank llanitaSunflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded April 15, 2013

Dear IlanitaSunFlower,

We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share this with the associates.We are delighted you liked it again.
We look forward to welcoming you back in the near future.

Best Regards,
Haslina Bt Kamaruddin
Guest Services Centre Manager

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Reviewed April 10, 2013

Returning to Australia from Thailand we hadn't booked a stopover in KL. I took a gamble that this hotel being close and convenient would meet my needs.. The hotel & it's staff exceeded all my expectations. The service was exemplary and the rooms have undergone extensive upgrades with modern & cosy results. We will definitely use this hotel again... S&D Green Tasmania Australia

Stayed: April 2013, traveled as a couple
Thank taz_e_tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded April 11, 2013

Dear Taz_e_tiger,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the one-night stay with us. We take your positive review on board in our effort to strive towards achieving excellence in service and facility. The team at Sama-Sama Hotel KL International Airport looks forward to welcoming you again for another Enriching hotel experience with us in the near future!

Best Regards,
Haslina Kamaruddin
Guest Service Centre Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013

I am a Travel Agent in Brisbane and have stayed in 248 Hotels, in 108 Cities, in 40 Countries. So I feel I am in a position to know the difference between a good and not so good hotel.

We have stayed at this property may times, when it was under the management of Pan Pacific Hotels. Even though we were here for only one night, the changes we did see all looked very positive.

We booked this night when it was still a Pan Pacific, and they honoured the rate confirmed to us at the time of booking, even though it was lower than their lead-in rate. Added to that we were given a Premier Floor room, allowing access to the Club Lounge. And no, they were not aware that we are Travel Agents. Most impressed.

The refurbishment of the rooms seems to be a spectacular success. Under Pan Pacific they were getting a bit old and tired, now they are bright, with many high-tech innovations. The bed was extremely comfortable.

Cannot comment on the main Restaurant as we didn't eat there. One improvement though is that it now operates 24 hours, which it should have anyway as it is an Airport Hotel.

As a Pan Pacific this property it was consistantly judged as Best Airport Hotel in Asia. I hope as Sama Sama thay can continue receiving these accolades. From what we saw it shouldn't be too much trouble.

The staff we came in contact with, at Reception and the Club Lounge, were very efficient, friendly and enthusiastic.

For us, still the best airport hotel we have stayed, and can highly recommend.

  • Stayed: April 2013, traveled as a couple
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6  Thank John5259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded April 10, 2013

Dear John5259,

Thank you so much for your kind comments. It's so nice to see that you enjoyed our service and facilities. We are glad that we are able to give you a great impression even at only a short stay with us. We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Best Regards,
Haslina bt Kamaruddin
Guest Services Centre Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

I am writing this as I am staying at the hotel. 3 more days to go. Arrived just before 3 pm to find nearly 300 people being checked in. Had to wait 30 mins. That I did not mind as they had this group due to a flight delay.
What I mind most was I found I am unable to book a table until at least 830 pm, abruptly told by a lady and then a guy called Khana that they have to serve the people going to the airport. I asked politely what about the regular guests. After all, we are paying full rate so why should we have to be shunted to the back. He walked off!
I have stayed here every year for the last 10 years in two rooms as we travel as a family but it seems to get progressively worse every year. I had high hopes with the change to Sama Sama and the new renovations but try getting served! To be fair the reception staff do try their best.
This problem would, at a stretch, be still acceptable but first when I arrived they couldn't find an important document send to me by courier, then they won't re-arrange my mini bar to allow me to place perishables in it.
Dr Khoo
My family thinks things could only get better. I have my fingers crossed.

Room Tip: This should always be a good hotel given the nice location but they do prioritise those who have a f...
  • Stayed: April 2013, traveled with family
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2  Thank Khoo88Colchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sama-Sama Hotel KL International Airport

Address: Jalan Cta 4b | KLIA International Airport, Sepang 64000, Malaysia
Phone Number:
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Sepang
Price Range: $107 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sama-Sama Hotel KL International Airport 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
A 5 star deluxe hotel located adjacent to the main airport, KL International Airport. The hotel is linked to the airport via a covered sky bridge. It takes only 5 minute walk to the airport. The hotel also provides a 24 hour buggy service on the sky bridge. ... more   less 
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