I am a Travel Agent in Brisbane and have stayed in 248 Hotels, in 108 Cities, in 40 Countries. So I feel I am in a position to know the difference between a good and not so good hotel.
We have stayed at this property may times, when it was under the management of Pan Pacific Hotels. Even though we were here for only one night, the changes we did see all looked very positive.
We booked this night when it was still a Pan Pacific, and they honoured the rate confirmed to us at the time of booking, even though it was lower than their lead-in rate. Added to that we were given a Premier Floor room, allowing access to the Club Lounge. And no, they were not aware that we are Travel Agents. Most impressed.
The refurbishment of the rooms seems to be a spectacular success. Under Pan Pacific they were getting a bit old and tired, now they are bright, with many high-tech innovations. The bed was extremely comfortable.
Cannot comment on the main Restaurant as we didn't eat there. One improvement though is that it now operates 24 hours, which it should have anyway as it is an Airport Hotel.
As a Pan Pacific this property it was consistantly judged as Best Airport Hotel in Asia. I hope as Sama Sama thay can continue receiving these accolades. From what we saw it shouldn't be too much trouble.
The staff we came in contact with, at Reception and the Club Lounge, were very efficient, friendly and enthusiastic.
For us, still the best airport hotel we have stayed, and can highly recommend.
- Official Description (provided by the hotel):
- A 5 star deluxe hotel located adjacent to the main airport, KL International Airport. The hotel is linked to the airport via a covered sky bridge. It takes only 5 minute walk to the airport. The hotel also provides a 24 hour buggy service on the sky bridge. ... more less
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