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“" The perfect transit hotel"”

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Sama-Sama Hotel KL International Airport
Ranked #1 of 14 Hotels in Sepang
Certificate of Excellence
Vasco da Gama, India
Level 3 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“" The perfect transit hotel"”
Reviewed January 18, 2013

Flew into KL from Auckland and after a long flight of 12 hours, this hotel was a perfect break for us. Located 5 minutes from the airport and the shuttles are provided to make the to and fro journey from the airport. The hotel rooms were being renovated, but the one they gave us was a new one. The rooms were nice and spacious and the staff were very polite and helpful. The breakfast and lunch buffet was well spread out and the food was excellent and well priced too. Although the hotel is very far from the city, it still serves as an perfect transit hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SKamat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundraK, Manager at Sama-Sama Hotel KL International Airport, responded to this review, January 27, 2013
Dear Skamat,

We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share with the associates,We look forward to welcoming you back in the near future.Thank you
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2,237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (402)
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English first
Melbourne, Australia
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 18, 2013

Flew in to the Low Cost Carrier Terminal and had to get a taxi to the Pan Pacific KLIA Hotel (now apparently known as the Sama-Sama Hotel) which took about 20 minutes.

On arrival we were upgraded to one of the more recently renovated rooms which was a nice touch after a long flight (I think this may have been the case as they were undergoing renovations in the hotel and were trying to keep the guests away from the noise). We had booked a Deluxe room but ended up in a Premier Floor Deluxe Kingsize Room on the top floor of the hotel. The room was very comfortable and had a good view of a runway which was good to watch the planes take off. The soundproofing on the window worked as we couldn't hear any noise from the nearby airport at all.

Unfortunately you could still hear the noise of the renovations during the day. This wouldn't have bothered us usually but we were only staying for one night as a stop over to break up the long flight from Australia to London and we really could have done with a few hours sleep in the day time on arrival. We were aware that renovations would be ongoing during our stay before we booked. We also acknowledge that renovations need to be done to maintain the quality of the hotel and the effort the hotel made to minimise any disruption to our stay by upgrading our room.

We were given complimentary breakfast on arrival as part of the upgrade which was very nice. Eggs were made to order and there were other cooked items available buffet style. There was quite a good continental selection available.

The premier room had complimentary in-room internet which was very useful. We also had access to the premier lounge, which included complimentary tea, coffee and soft drinks and evening cocktails between 7 and 9 pm. There was a lovely selection of canapes to choose from.

We decided to eat in the Travellers Bar and Grill Restaurant which was very nice but the food and wine in particular was expensive.

The swimming pool was quite small but clean and a great place to relax. We also made use of the steam room, sauna and jacuzzi although there were separate facilities for men and women so unfortunately we couldn't enjoy them together.

On departure we were flying out of the main International Airport terminal and the free shuttle buggy was a great service.

Staff were excellent, very polite, helpful and friendly. Would definitely return and stay here if on a short stopover between flights but now we have had a taste of the premier rooms we would probably not want to settle for anything less.

Thanks for a great stay.

Room Tip: At the present time for a randomly chosen day, the best available rate for a deluxe twin is RM 600...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather-Stephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level 4 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 18, 2013

Have to admit to being a bit apprehensive when I received notice that the Pan Pac was changing its name to Sama Sama Hotel (translated as "You are Welcome" in Malay) - as far as I knew, this would be a Malaysian owned hotel and not part of an international chain but I have to say, if anything the rooms look better and the already good service has improved.

The refurbished rooms look great, especially like the 2 full length mirrors opposite the bed and the colours of the feature wall. Didn't watch any tv so can't comment on channels though i think it has the usual Vision 4 channels most Malaysian 5 star hotels have.

Unfortunately no bath (useful with a baby) but the bathroom was a decent size and shower was good. Bathroom had one of those magnifying mirrors, and hair dryer. Lovely thick towels and bathrobes.

The room is a bit expensive though, as we had to pay extra for an extra bed for our 5 year old, and it doesn't come with breakfast. But you get free buggy service right into the airport which is very handy (and very popular with the kids.)

They have a monopoly as there are no other hotels so handily connected to KLIA; hopefully the service remains good to make it worthwhile.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seasluggish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundraK, Manager at Sama-Sama Hotel KL International Airport, responded to this review, January 27, 2013
Dear Seasluggish,,

Thank you for your comments indeed. Viewing your rating it seems you had good exprience during your time at Sama-Sama Hotel. Regards to the room not having a bath, we will have this as part of the your profile and be alerted on your next visit that you require a room with a bath. We have upgraded on channel with additional selection like video on demand which not chargeable, HBO, NGEO,Disney , AXN and others. We no longer have vision 4.We are very pleased wit your feedback rand est assured that this will be shared with the rest of our assiciates. Thank you

Regards,

Sundra Kulendra
Executive Assistant Manager
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Gold Coast, Queensland, Australia
Level 6 Contributor
266 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed January 17, 2013

I wanted to email the hotel before we arrived, but 3 days beforehand could not find any email address - we got to the hotel to find it had changed names (1 Jan 13). It's now known as Sama-Sama.... Lovely set up, Pacific Club Room registration was on floor 9 and views were expansive - good room, great bed/mattress etc. The only draw back was that the evening complimentary drinks and canapes don't start til 7 (til 9), so hungry travellers have to have dinner first! Wine downstairs is terribly expensive (like so many places in Asia) with not much choice. Lounge drinks etc. were lovely, with many canapes etc. to choose from - right up there with Shangri La, Intercontinental lounges.

Breakfast was very good, with excellent staff. The outstanding feature of this property is the fact that you can get a free buggy ride from the foyer right to the main departure concourse of KL International Airport - very civilised! The airport connects you to the departure lounges by high speed train - why don't we have this in Australia??

Would definitely stay at Sama-Sama again.

Room Tip: Get a Pacific Room - makes all the difference!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diedre_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundraK, Manager at Sama-Sama Hotel KL International Airport, responded to this review, January 30, 2013
Dear Diedre_11,

Thank you for taking the time to share your feedback via TripAdvisor.com and for selecting Sama-Sama Hotel KL International Airports as your preferred Business here in Kuala Lumpur. Your invaluable feedback is exceptionally beneficial in our journey to drive quality customer care and in overall, look at ways to improve the experience for all of our guests.

Once again Diedre_11 ,thank you for taking the time to share your experiences with us. If I can ever be of assistance or service to you, please do not hesitate to contact me directly .It would be our pleasure to welcome you again to Sama-Sama Hotel KL International Airport.

Sundra kulendra
Executive Assistant Manager
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Perth, Australia
Level 5 Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 17, 2013

This hotel has just renamed itself as Sama Sama Hotel. We stayed in a family room for a overnight bit of luxury, we had a recently renovated room with a king and 2 singles. I was a bit disappointed in the TV selection available but they did have free movies as a option, so that made up for it.
We transferred from the LCCT, which cost RM100 ( that's pretty expensive in Malaysian terms but had no choice as that's what they charge from the taxi counter for a mini bus)
I discovered on check out that the hotel has a shuttle for RM10 per person to and from the LCCT
The food at the hotel was quite pricey, so we opted to take a golf buggy ride to the airport for dinner, all the usual fast food outlets, food hall, convience stores and ATM's. So everything there that you need for a overnight stay

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philipstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundraK, Manager at Sama-Sama Hotel KL International Airport, responded to this review, January 27, 2013
Dear Philipstravel,

Thank you for staying with us. Once our rooms renovation is completed by mid April we will also be upgrading our channels with more variety. Aplogies that you found that our restaurant are expensive but rest assured that our pricing are in line with other 5 star properties in Kuala Lumpur. Our shuttle service to the LCCT have fix time and based on reservation in advance. The transport service are minimum charges for mini bus as in the airport vicinity taxi are not allowed other than the airport taxis for the airport where ticket can be bought only at the airport counter at the arrival hall. This are rules and regulations from the airport authorities, Only drop off is allowed at the airport. Please do not hesitate to contact me if there are any other enquiries. Thank you

Regards,
Sundra Kulendra
Executive Assistant Manage
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Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 17, 2013

This hotel has now been renamed as Sama-Sama Hotel (they use new name for signs in airport!)

We stayed at this hotel for one night during a stopover from New Zealand to London and have to say it was wonderful.

We arrived around 10pm local time and when you exit the lift on the correct floor you see a sign straight away for the hotel (under new name) for an airport buggy to take you to the hotel. if you want to walk it, its about 10-15mins, but the buggy was quite fun! (the intercom doesn't work to call a buggy, but they come often).

Once arrived, the staff were wonderful, taking care of luggage from the word go. There was even a pianist in the lounge bar that evening which was lovely.

The room was newly decorated (still smelt of paint) and very stylish. It was a good size with bed, desk and sofa as well as a good sized bathroom. One of the things I was very impressed with was the power source on the desk - takes practically all kinds of plugs.
The lights are controlled by a button system as you enter and the drapes are also controlled this way with a similar system by the window. (The only exception is one small light by the sofa area - this is switched off by pressing the light inward - took a little while to figure out!)

Would recommend this hotel for ease of access, friendly and helpful staff as well as a touch of luxury to help break up a long journey.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JayDenO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundraK, Manager at Sama-Sama Hotel KL International Airport, responded to this review, January 27, 2013
Dear JayDen0,

We really appreciate you taking the time to let us know we're doing something right. We are delighted to know that our new rooms was worth the long wait with the renovations. Rest assured that we convey this message to all our associates.We look forward to serving you in the future.Thank you

Regards,
Sundra Kulendra
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
57 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 16, 2013

It is true that you can use the air-side hotel at Kuala Lumpur International airport, but sometimes you want to be able to get out, and the Pan Pacific is a great way to do that and still stay within minutes of the check in desks.

The check in was efficient with our room waiting for us. This time it was a triple share and the roll away bed was waiting in the spacious room.

I do normally grant a five star rating, and it was one item that I have never encountered before that made me change my mind and give the extra star. Room wise, everything was spot on for a comfortable nights sleep, but just after midnight a load voice came into the room via a speaker in the ceiling, a fire alarm message. Normally you might moan and groan about the disturbance, but for me it was the reassurance that their safety systems were not only working, but actually woke me up and would have saved my life.

The all clear came up shortly after, but at least I am here to tell the tale.

Good job done by the staff.

Room Tip: Doing a long haul trip and having a sleep over and continuing the next morning is so much more refre...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ty_of_perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sama-Sama Hotel KL International Airport

Property: Sama-Sama Hotel KL International Airport
Address: Jalan Cta 4b | KLIA International Airport, Sepang 64000, Malaysia
Phone Number:
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Sepang
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sama-Sama Hotel KL International Airport 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
A 5 star deluxe hotel located adjacent to the main airport, KL International Airport. The hotel is linked to the airport via a covered sky bridge. It takes only 5 minute walk to the airport. The hotel also provides a 24 hour buggy service on the sky bridge. ... more   less 
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