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“internet deal holiday” 4 of 5 stars
Review of AVANI Sepang Goldcoast Resort

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AVANI Sepang Goldcoast Resort
5.0 of 5 Resort   |   Sepang Goldcoast, No. 67 | Jalan Pantai Bagan Lalang, Sepang 43950, Malaysia (Formerly Golden Palm Tree Iconic Resort & Spa )   |  
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Ranked #4 of 11 Hotels in Sepang
Maleny, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“internet deal holiday”
4 of 5 stars Reviewed August 17, 2014

Had a week here on a deal from the internet. Accommodation was fine although a little weary. Rooms clean and well serviced.The resort is in the process of being renovated. Spoke with Mr Bunty and he mentioned it was an ongoing process. There were no disruptions to our holiday from any renos. The bikes were a great idea to get around the resort, although very old and many were in need of major repair. Told that are 400 new ones coming in September. Staff very friendly and attentive, especially at breakfast. Sampada [a hospitality student from Nepal doing her prac] was a real gem. The food we received from our vouchers was very poor, but the Al a carte menu was ok. Wine was very expensive and not much choice.
Not a lot to do at the resort per se, but was good to relax around the pool reading and having the odd beer/cocktail. Take the trip to Melaka, it is a very interesting town. all in all a very interesting , enjoyable holiday if you are after somewhere to just relax. Massages from the package were very good.

Room Tip: Rooms on branches 5, 6 ,7 , are the best for good views of the ocean with the higher numbers better...
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  • Stayed August 2014, traveled with friends
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
2 Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 20, 2014
Dear Kim,

Thank you for your review in the TripAdvisor. We are glad that you had a relaxing stay and managed the Melaka tour and AVANI Spa. We appreciate every feedback and comment from our guest and will share your positive feedback with the team especially Sampada. The bicycles at the resort are periodically checked by our staff, though we apologize for any inconvenience as we are looking into up-keeping on maintenance with complimentary bicycles frequently used and sometimes mis-handled. Thank you for your kind understanding. Please be informed that the resort will see a new second pool, food variety place ‘Straits – The Art of Street Food’ and Kid’s & Teen’s Club, all expected to be completed towards the end of 2014. Kindly, send me an email at tfehlbier@minornet.com prior to your next visit so we can best serve you.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,195 reviews from our community

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Melbourne, Australia
Level Contributor
119 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed August 17, 2014

We had a deal which included chauffeured transfer pick-up ( going to a top resort or hotel normally would mean a limo) which ended up what seemed to be a taxi without the sign, we were also concerned it had a gas bottle in boot reducing capacity to one suitcase in boot.
Our concerns were temporarily allayed when the reception process was first class, and then being taken to our overwater bungalow by buggy the resort looked impressive, although it was night time.The position of the room - a few doors away from the gym, pool and restaurant/buffet breakfast appeared to be excellent, and being shown into our room we were very impressed with the size, the fact there was 2 bedrooms with large bed in each, and divided by a lounge area, and including 2 balconies, then a good sized ensuite to each bedroom, and had all the other things you need such as ample cupboard space, bar fridge, coffee/tea making facilities, safe for valuables and free wifi available.
All good we thought but then the evening entertainment began at Bila Bila Restaurant - we thought she was singing in our lounge, and this went to approx. 11.00pm making it impossible to sleep - this occurred on most nights, and on some of those the singing was so out of tune it really grated on you.
Went to breakfast at Bila Bila on the first morning and it was quite loud and crowded - unfortunately over the next few days it got far worse as because it was near the end of Ramadan, and a long holiday weekend, the resort had an avalanche of people come in and the breakfast was like being in a cafeteria.The food available was average - primarily Asian cuisine.
There was a minimal amount of cold meats and cheese ( 2 of each and very ordinary), a few breads and rolls, a few average pastries, the cereals were all very sweet. Was able to get an omelette but all could really get to go with this was maybe baked beans and hash browns.
Initially we had little information on other restaurants so thought we would go with the buffet dinner - arrived at time it opened and found all the hot dishes were cold or at best lukewarm and very little labelling of what was on offer - there was no labelling on the desserts.
Our best find at this resort was the upstairs Chinese Restaurant where the food and service was excellent and we were well looked after by Sook Chan - the name of the restaurant is Hai Sang Lou and we ate there 3 or 4 times.
Just a note on the buffet breakfast area - the only saving grace here was the efforts of Bundy who did his best to get around to as many guests as possible and was very positive, and the other shining light was a young trainee called Sampara who remembered what we drank and was genuinely concerned for you.
One night we ate at Sepoi Sepoi - and although the food was good, unfortunately the service was a rain wreck ! ( if you have ever seen the TV Series of Fawlty Towers you will get the idea.
We had a voucher for a meal at Perahu Restaurant booked and was a bit wary as difficult to find out much about their menu as this, a 2nd restaurant and a bar all in the one area are all closed during the day until 5.00pm - during the day this area looks totally deserted and no-one goes there.They apparently are still working on this area and looks like a swimming pool is to be put in here - but honestly for the size and capacity of the resort it looked a bit small.
Luckily our meal turned out really good at Perahu Restaurant thanks to our girl from the Chinese Rest. talking to the chef about our allergies and also the waitress at the Restaurant also working with the chef so we achieved a good outcome.
Further to the facilities at this resort, on the opposite side to the restaurants is a beach with many activities (eg. kayaks) on the water, offshore mini golf - but not in good repair, there is also an above ground pool ( outside area not finished) which is not used much - none of this area is anywhere near what you would expect for 5 star.
About the overwater bungalows - they are advertised as having water access - I guess so if you want to jump from a great height or use the ladder provided which would get you half way down - and of course the water looks very murky and littered with cigarette butts etc, of course that is when the tide is in, when it is out, you are literally on a sandbank.
The alternative is the main swimming pool which is far too small for the capacity of the resort, was always packed, and not sure when they clean it as its water also looks murky.
One last thing - they have a well equipped gym, however as it is available 24/7 there should always be towels and water available and there is no control over the age of people using it, and one morning there were 8 or 9 women with a male escort trying to use the equipment and had no idea how to use it - an accident and liability claim just waiting to happen.
The management has a huge task to bring this up to the standards required although the basic structure and concept is good - I wish them luck

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
4 Thank Leigh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 29, 2014
Thank you for your review in the TripAdvisor. We are glad you enjoyed your spacious villa and appreciate your detailed feedback. Every review is important to us as we look forward towards detailing to our guest needs. Your positive comments will be shared among our associates especially Sook Chan, Bunty and Sampada to keep the team inspired. The resort is surrounded by the Mangrove River which explains the murky water, however our waters are tested and safe. Rest assured we have also taken note of your other comments which will be discussed with the team for improvements. Thank you for your patience and kind understanding. The resort will be in phase 2 of refurbishments soon which includes a new second pool, food variety place ‘Straits – The Art of Street Food’ and Kid’s & Teen’s Club, all due for completion by end of 2014. Kindly sent me an email at tfehlbier@minornet.com prior to your next visit so we can best serve you.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klang, Malaysia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 16, 2014

Good reception with welcome drinks during check-in. When we arrived, the room still not ready. I was asked to leave the contact number as the hotel can inform me once the room is ready. Not wait for long...The staffs are very helpful.
The room is nice. My room is facing the beach. If can get the room facing open sea will be awesome. The room design is comfy.
Hotel provide bicycles to move around. But the bicycle are not well maintained.....
The breakfast is nice with quite a variety of choice. Only downfall is there are annoying flies in the restaurant.
Another downfall is that the phone reception is bad around the hotel area. The hotel did provide free wifi with descent speed.
There is not much attraction nearby hotel. So you can only stay in hotel.
Overall is a relax trip.....

Room Tip: It is best not to stay at the hotel during public holidays.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank LimKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 20, 2014
Dear Lim,

Thank you for your review in the TripAdvisor. We appreciate every comment from our guest and will share your positive feedback with the team especially with front office. The resort does sometimes have few flies, though manageable as we have candles upon request or in some F&B outlets placed on the tables. The bicycles at the resort are periodically checked by our staff, though we apologize for any inconvenience as we are looking into up-keeping on maintenance with these complimentary bicycles frequently used and sometimes mis-handled. We thank you for your kind understanding. As the resort will be in its second phase soon, we would like to invite you again to experience upgrades, new facilities, more activities, etc. Refurbishments includes a new second pool, food variety place ‘Straits – The Art of Street Food’ and Kid’s & Teen’s Club, due for completion by end of 2014. We look forward to your next visit, please drop me an email at tfehlbier@minornet.com prior to your next vacation.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 16, 2014

Thumb up to the management, staffs and the resort. Through the location is a little far off from the city, but it's the most relaxing place and enjoyable resort we have went so far.

From check-in to roaming around the resort to dining in the resort itself. The staffs are friendly, the check-in process took around 30 mins and we were brought to our resort room. The resort is clean and neat. We are staying on the second level, the room is very spacious and it come with a balcony just right outside our room. You may just enjoy the sunrise/ sunset right outside the room.

Hotel service is excellent, when we requested for some tissue box and mineral water (we did not request for a room service that day). The staff bought in all the items we need and check in with us if we need additional items.Buggy service is excellent too, through sometime you may not spot them while walking around the resort. But once they spot you, they will ask you patiently if you would like to take a buggy to your destination location.

In additional, the resort sent us complimentary birthday cake to us during our stay as my birthday fall during one of the stay.

Detail of the 3D2N stay in AVANI can be found here:
http://daffynee.wordpress.com/2014/08/15/sepangmalaysia-day1/

Room Tip: Staying at the right side of the trunk will be able to see sunset.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank daffynee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 19, 2014
Thank you for your review in the TripAdvisor. We are glad that you spend your holiday and birthday with us. It’s good to know that you enjoyed your stay and we will be sure to share your positive reviews with the team to keep them inspired. We would like to invite you again to experience a refurbished resort with more to experience and savour. The resort will be in its second phase of refurbishments soon with a new second pool, food variety place ‘Straits – The Art of Street Food’ and Kid’s & Teen’s Club, all expected for completion towards the end of 2014. Kindly, sent me an email at tfehlbier@minornet.com prior to your next visit, so we can best serve you.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jinan, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 14, 2014

For a few years we had been discussing where we might go to celebrate our 25th anniversary. Since we are Americans living in China the options throughout Asia were many. When we first began to seriously consider traveling to Kuala Lumpur to stay at Avani Sepang Goldcoast Resort we read other people's reviews of the resort. Their comments very nearly deterred us from making reservations. Those people said that check in was slow, that the staff was unfriendly, and that the Air Conditioning in the rooms was inadequate (and since we were traveling in early August that was cause for concern.) Boy are we ever glad that we disregarded those reviews and made our reservations. We have no idea what others were talking about because our experience was first-rate from start to finish. Check in was not only quick, but they gladly let us check-in early since they had our room available and they checked us in with style. We didn't have to stand at the counter, they invited us to sit in the lobby while they brought us glasses of juice and let us get registered in comfort--and seriously it did not take long at all. The staff could not have been more friendly and welcoming to us. We were particularly impressed with Swikriti, our server in the restaurant who made us feel welcome--what a lovely young lady!! As far as the air conditioning goes, it not only worked adequately, they had it running when we arrived at our room and my wife turned it up a degree or two because it was a bit cold in the room (not bad for August in the tropics). Everything was clean and nice, the views were spectacular, the pool was great, the food was delicious, and quite frankly we don't know how to adequately express our gratitude to the staff at the resort for helping to make our silver anniversary very special!

Room Tip: The two bedroom villa had a bathtub which was nice and would be excellent for a family of 4-5.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 19, 2014
Dear Michael,

Thank you for your review in the TripAdvisor and choosing to celebrate your 25th Anniversary at AVANI. We are glad to hear you enjoyed your ‘special occasion’ at the resort and on behalf of the team; it’s been a pleasure serving you during your stay. Your kind feedback will be shared among our associates especially Swikriti who is one of our trainee at the resort, we appreciate your encouraging feedback and will continuously work to up-keeping quality service standards. Please come again to experience an extended resort with more to do, saviour and experience. Refurbishments will begin in the third quarter of the year and expected to complete by end of 2014. New additions will include a food variety place ‘Straits – The Art of Street Food’, Kid’s & Teen’s Club and new second pool. Kindly, sent me an email at tfehlbier@minornet.com prior to your next visit and we will be sure to arrange another enjoyable holiday for you.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

You can expect all the luxuries and service offerings of a 5-star resort. Staff were brilliant!

The rates do come at a premium but one does get a bang for their buck. Lots of activities available for free!

Constructive feedback:
1. Get more bicycles or impose strict guidelines / fee for guests that store their bikes in the rooms. I stayed when it was peak period and there were sufficient bikes around but guests tend to state their 'claim' over the public bikes.

2. Aircond needs to be improved.

Room Tip: Rooms at the end of the branch have better views but be prepared for a long walk or bicycle ride!
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank backpackerconsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 19, 2014
Thank you for your review in the TripAdvisor. We are glad that you enjoyed your vacation at the resort and fun time with the available activities. We appreciate your positive comment which will be shared among our associates to keep them inspired. Thank you for your feedback with regards to the bicycles, every constructive comment is always appreciated and we will work towards addressing areas where we can within management plans. We are pleased to inform you of coming additions and expansions to the resort which is expected to complete by end of 2014. The resort will see a new food variety place ‘Straits – The Art of Street Food’, Kid’s & Teen’s Club and second pool. We would like to invite you again to enjoy more food options and activities. Kindly, sent me an email at tfehlbier@minornet.com prior to your next visit and we will be sure to arrange another enjoyable vacation for you.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 13, 2014

The staff made our holiday a delight, helpful, cheerful. Excellent restaurants. Abderrezzak on tour desk giving truthful advice on tours , taxis, places to see ,well worth having a chat to this knowledgeable man.

Room Tip: two room villas with own terrace
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  • Stayed August 2014, traveled with friends
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gabrielle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, August 19, 2014
Dear Gabrielle,

Thank you for your review in the TripAdvisor. We are glad to hear that you had a relaxing holiday with us. We appreciate every feedback and your kind reviews will be shared among our associates to keep them inspired. We will be sure to share your positive comments with Abderrezzak and would like to invite again to experience an extended resort with more to do and see. The resort will be in its second phase of refurbishments soon with a new second pool, food variety place ‘Straits – The Art of Street Food’ and Kid’s & Teen’s Club, all expected to be completed towards the end of 2014. Do send me an email at tfehlbier@minornet.com prior to your next visit and we will be sure to arrange another enjoyable vacation.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AVANI Sepang Goldcoast Resort

Address: Sepang Goldcoast, No. 67 | Jalan Pantai Bagan Lalang, Sepang 43950, Malaysia (Formerly Golden Palm Tree Iconic Resort & Spa )
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 11 Hotels in Sepang
Price Range (Based on Average Rates):
Hotel Class:5 star — AVANI Sepang Goldcoast Resort 5*
Number of rooms: 392
Official Description (provided by the hotel):
AVANI Sepang Goldcoast Resort stretches out from the Sepang coastline, almost a kilometer into the sheltered waters of the Straits of Malacca with 392 luxuriously appointed over water villas that shape a palm tree. This new upscale resort offers guests a wide range of sports and entertainment activities as well as great food & beverage outlet selection. Located in the district of Sepang, in the southern part of the state of Selangor, AVANI Sepang Goldcoast Resort is a short 35 minute drive from Kuala Lumpur International Airport. The resort is also conveniently located close to the Sepang International Circuit - home to the Malaysian leg of the F1 race. Inspired by Polynesian and Maldivian architecture, blended with contemporary Malaysian interior design, each over water villa showcases a range of features that will ensure you take full advantage of the relaxed comfort, knowing we have the details covered. ... more   less 
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Also Known As:
Golden Palm Tree Iconic Resort And Spa
Golden Palm Tree Iconic Hotel Sepang

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