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“Very tired and needs work”

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Concorde Inn Kuala Lumpur International Airport
Ranked #5 of 13 Hotels in Sepang
Merseyside
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Very tired and needs work”
3 of 5 bubbles Reviewed June 12, 2013

I stayed at a different airport hotel 4 nights previously for 1 third of the price of this and was pleasantly surprised, however I did not get the same feeling here, the room was very old and tired also very basic, the room blocks remind me of a military barracks but not as clean.
The public area was better and the pool pleasant although the price they charge for a beer would make you thing you were staying 5 star.
The airport shuttle is a rip off at 25 ringgit per person in the bus, I paid 5 ringgit at the previous hotel, for two people this is the same price as a private taxi. Don't rely on them to call you when they say they will, they didn't bother to call me and made no apology when I pointed this out.

Stayed June 2013, traveled as a couple
Helpful?
Thank MerseysideSean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, June 14, 2013
Dear MerseysideSean,

Thank you for taking your time to write in your valuable feedbacks. Here in Concorde Inn KLIA, we strive to offer the best service and value-added accommodation that we can be proud of. Comments like yours is will certainly help us to achieve our goal. Please allow me to share that Transportation to/fro Low Cost Carrier Terminal will required additional charges and this information is featured in the Hotel official website.

We have also spoken to the Tour Desks and reprimanded the staff's disagreeable attitude. If you would so kindly provide us with your stay information, we will do a thorough investigation of the comments during your departure.

Again, thank you for your kind feedbacks and the opportunity to improve. Please email your details to us directly as per undersign below.


Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,868 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Melbourne, Victoria, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 12, 2013

Room is OK but arrived tired and grumpy because I couldn't find the shuttle bus from the airport. I now know that the concord bus leaves from the ground floor in the airport which is called 'level 1' gate 3 rather than gate 3 on the upper floor where you exit immigration (level 3). I was waiting for 45 minutes for a bus which was supposed to arrive within 10 minutes of me calling the hotel.

Wish the staff member on the phone had guided me more clearly to where to catch the bus from as this is my first time in KL airport and I'm not familiar with the multiple levels thingy...

Also a bit surprised that reception took my card for payment, as I had already paid online through kualalumpurairporthotels.com but apparently that was only a security deposit by the agent.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Demian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, June 14, 2013
Dear Demian N,

We would like to thank you for taking your time to write this review. Your feedbacks is very much appreciated as it is key in our efforts to continue improving our accommodation and services.

Please allow me to share that we are providing the complimentary shuttle service with pick-up and drop-off point at Level 1, Gate / Door 3; this information is featured in the official website and all other collaterals. We regret that you have missed this information. Only private transport is allowed by the Airport authority to enter Level 3 of the KLIA.

Thank you again for staying with us and should you like to discuss further, please email us directly.


Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney,australia
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed June 11, 2013

As well travelled seniors, this time we decided to stop-over on our way to Europe. We chose Concorde Inn as it was very close to the international airport, with a free shuttle and breakfast plus wifi included in the reasonable tariff. First impression of the hotel was that it was basic, but as we paid for a room upgrade we ended up in a spaceous deluxe room with king size bed [eg 2 full size singles pushed together] a good size flat-screen tv, small stocked fridge and a large window overlooking luscious gardens. The ensuite did not have a bath, but the shower was powerfull and it all was spotlessly clean. [all rooms are ground-floor] The free breakfasts were excellent with plenty of choices for all nationalities. A chef will cook your choices of eggs or pancakes and all with friendly service. As we stayed 2 nights, we also relaxed in the nice pool area and also strolled the lovely grounds. We enjoyed our restful stop-over and recommend this Concorde Inn to all. Our Special Thanks goes to all the attentive and friendly staff .Best regards.. [greg&jill Australia]

Room Tip: this really is a "transit' hotel, you will hear some guests arriving or departing, if you...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gohotshot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, June 14, 2013
Dear Greg & Jill,

Warm greetings and deepest appreciation from Concorde Inn KLIA. We are happy that you had a nice stay with us. We have forwarded your kind comments to the service team and we sure it will bring smiles to their faces. We always try our level best to constantly improve ourselves and acknowledgments like yours tell us that we are certainly heading the right direction. Thank you for the opportunity to serve and till we meet again.

The Concorde Team wish you many more happy trips ahead and do email us if you have any further enquiries, we will be glad to assist.


Warm regards,
May Wong
marcom.klia@concorde.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed June 6, 2013

First impression was that it looked like army barracks, however for a transit hotel I was pleasantly surprised. Room comfortable, air con worked well, used the gym and the pool. Be aware it's a small gym with free weights, 2 home gym set ups and two exercise bikes.
Had dinner at the restaurant which was a good large serving for the price, breakfast buffet was included, huge selection and a good quality.
Free airport shuttle a massive plus, I flew in and out of lcct so had to catch another bus there which was easy enough, 12 myr which you pay on the bus.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nhingley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, June 14, 2013
Dear nhingley,

Thank you so much for your kind remarks. It's so nice to see that you enjoyed our food, service and rooms. We are glad that we are able to give you a great impression even at only a short stay with us. I have shared your comments with my team for our ongoing learning experience. Do drop us a note the next time you are traveling through Malaysia. It will be great to have you visit us again!

We wish you many happy travels,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
3 reviews
3 hotel reviews
1 of 5 bubbles Reviewed June 6, 2013

Do not stay here. The place looks like a prison camp dormitory. The beds are like sleeping on an ironing board. The carpet is stained, the internet is spotty, and noise of people walking up and down the tiled hallways will keep you up.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenyon1904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, June 14, 2013
Dear Kenyon1904,

We would like to thank you for taking your time to write this review. With deep regret, I sincerely apologize that we were not able to meet your expectations. We would appreciate it if you kindly contact us personally at marcom.klia@concorde.net with your date of stay and full name, so that we can thoroughly examine all details.

Once again thank you for your time. We stand by our commitment to provide the best service possible and your reviews have certainly enlighten us on the areas we sorely need attention. We look forward to your email and do allow us to rectify the shortcoming and serve you better in the future.


Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sepang hotels

London, United Kingdom
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed June 6, 2013 via mobile

We stayed there as a group of 8 after needing to catch an early flight. The room is basic along with breakfast. It's fine for one night. The shuttle comes regularly to and from the airport which is just what you need. If you arrive at the domestic airport get the number 2 bus for 2.50 ringgits to the international airport as Taxis try to charge you 90 ringgits, so be aware of this. then you can get the free shuttle from gate 3.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leoniesilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, June 14, 2013
Dear leoniesilva,

Thank you for choosing Concorde Inn KLIA for your travels. We are glad that you have enjoyed your stay with us. A heartfelt thank you for your valuable pointers. In a service industry like ours, we take all opportunities to constantly improve our service and therefore guests' feedbacks like yours are very helpful and very much encouraging.

We wish you many more happy trips ahead and do email us if you have any further inquiries.


Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Subang Jaya, Malaysia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed June 4, 2013

We were here for a stopover to catch an early morning flight the next day. Had booked the hotel a month or so in advance. Was a bit surprised tho when we paid for the room...it came up to almost rm100 over the price of what we thought we would be paying as according to the internet reservations. Reason being...according to the front desk was due to the service and tax charges.
Overall...was an ok stay. Room was adequate and comfy enough. What matters ost to us at the time was being able to park our car there for the next few days while we were overseas on vacation. There's also a free shuttle service to and from the hotel to the airport every half hourly which was a huge plus and advantage.
Parking rates was the most reasonable of all and the huge point that would make us stay at the Concorde Inn over and over again. We felt safe leaving our car in their parking lot plus the charges were very reasonable. Plus the shuttle service was a huge plus.
Would definitely recommend this place for anyone going for stopovers and needing a stay near the airport.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NazzMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, June 14, 2013
Dear NazzMN,

We are happy to know that you and your family have made it back home safely. It is our pleasure to be able to serve you during your stopover with us. We strive to provide the best service possible and kind comments like yours lets us know what we are certainly heading the right way.

Once again, we are pleased to see that we exceeded your expectations and look forward to welcoming you back. Do let us know if you have any inquiries, we will be glad to assist.


Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Concorde Inn Kuala Lumpur International Airport

Property: Concorde Inn Kuala Lumpur International Airport
Address: Jalan Klia 1/60, Sepang 43900, Malaysia
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Sepang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Concorde Inn Kuala Lumpur International Airport 3*
Number of rooms: 338
Official Description (provided by the hotel):
Hotel is closed temporarily due to a fire at the premises. Unknown reopen date. Delight in a warm welcome the moment you arrive at the Concorde Inn Kuala Lumpur International Airport (KLIA).Concorde Inn KLIA is strategically located, only minutes away from both Aiports, KLIA and KLIA2. Our complimentary scheduled airport shuttle service runs between both airports to our hotel lobby main entranc. KLIA is located three minutes away with airport shuttle pick up at Level 1 Door 3 at KLIA Main Terminal. While KLIA2 is located 15 minutes away, airport shuttle pick up at KLIA2 Level 1, Door No. 3, Bay A09. You may contact the Hotel directly if your arrival time is after 12 midnight, so that we can send the Hotel van to pick you up at the arrival level of both airports. Exuding a relaxing ambience with the resort-feel design and cool colours; Concorde Inn KLIA has 338 well-furnished rooms and suites with offering comfortable accommodation. A perfect place for you to unwind before or after a long flight or during a transit. ... more   less 
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Also Known As:
Concorde Inn Kuala Lumpur International Airport Hotel Sepang
Concorde Hotel Sepang

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