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Concorde Inn Kuala Lumpur International Airport
Ranked #5 of 14 Hotels in Sepang
Singapore, Singapore
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very noisy”
Reviewed April 8, 2013

I think i was given to an old room at the back of the hotel as the front room that my friend is staying is much better,cooler and of course cleaner. Buffet breakfast was good with lots of choices to choose from. Overall I'll give 7 out of 10.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linglawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, April 11, 2013
Dear linglawrence,

Thank you for choosing Concorde Inn KLAI for your recent travel through Malaysia. Here in Concorde Inn KLIA, we strive to offer the best service and value-added accommodation that we can be proud of. Comments like yours is will certainly help us to achieve our goal. With regards to the different type of rooms you mentioned; we are offering 5 types of room with different room rate offered. Please visit the Hotel official website for more information about the room category.

We thank you again for your time to write to us. Feedbacks like yours will certainly keep us on our toes and remind us of our passion to serve in this hospitality industry. Do let us know if you have any furtehr inquiries, we will be glad to assist you.

Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (323)
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Fife
Level Contributor
183 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed April 7, 2013

If looking for a good night's sleep before a flight don't stay here.
Room a bit shabby and musty smelling. A/C not very effective for size of room.
Free transport to & from airport convenient.
Breakfast good with lots of choice.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Doofer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, April 11, 2013
Dear Doofer,

Thank you for your feedbacks and comments. It is unfortunate that you did not have a pleasant stay with us here at Concorde Inn KLIA. As an international airport hotel, we are having high traffic of guest movement at all times. Constant review will be done to make sure this problem is properly eradicated.

Again thank you for your patronage and we hope this will not deter you from staying with us again and if you do, we hope that you will find a far greater experience with us.

Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haywards Heath
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 7, 2013

We stayed for one night going and returning from New Zealand. First impressions are of concrete dorms but the rooms inside could be any 4star hotel. The staff were really helpful, the restaurant was very good and there was the option of booking the room for a further 6 hours at a very good rate. Very useful for late night flights. Unfortunately on our return the hotel was full with a seminar so this was not possible and this was the only downside to an excellent overnight stop.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, April 11, 2013
Dear Alan N,

Thank you so much for your kind remarks. It's so nice to see that you enjoyed our food, service and rooms. We are glad that we are able to give you a great impression even at only a short stay with us. Do visit the Hotel official website for more attractive package offered. We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Australia, Australia
Level Contributor
415 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 586 helpful votes
Reviewed April 6, 2013

I always said that we would never stay at the Concorde Inn again after we stayed there for a night in 2007 in a standard room and had nothing good to say about the hotel. However we stayed there for a night 5 years later and it has changed a lot - for the better!

This time we booked a Deluxe King room, we paid MR239.60 - at the time about $73, which included breakfast, wifi and private transfers to the airport in the morning for our very early morning flight to Siem Reap.

Our room was a good size and the bed was extremely comfortable, the bathroom was nice and all toiletries were provided. Actually everywhere within the hotel including the grounds, pool etc looked like it had all been revamped, clean, fresh and everything in good condition.

Food and drink prices are very reasonable as well, lunch for 4 people plus a jug of beer and 2 x vodka and cokes came to MR206.50 - about $63. In our corridor there was also a little area with an ironing board and iron.

So we enjoyed our stay at the Concorde Inn this time and will now stay there again
.
Air Asia flights from Phuket land at the low cost terminal so we caught the Airport Link bus over to KLIA, it will cost you RM2.50 and from there we caught the free Concorde Inn shuttle bus to the hotel.

  • Stayed August 2012, traveled with family
    • Value
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    • Service
Helpful?
1 Thank Cathy&Gary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, April 11, 2013
Dear Cathy&Gary,

We are happy to know that you and your family have made it back home safely. It is our pleasure to be able to serve you during your stopover with us. We strive to provide the best service possible and kind comments like yours lets us know what we are certainly heading the right way. I have also forwarded your compliments to those who are responsible in making your memorable stay. The team hope that you will come back and have the opportunity to taste our other interesting dishes at the Melting Pot Cafe!

Once again, we are pleased to see that we exceeded your expectations and look forwarde to welcoming you back soon.

Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat Vic
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 4, 2013

Only hotel for o/nite stay. Vert convenient, close to airport. Staff very helpful. Room very comfortable & arrived late at nite. Staff very pleasant & helpful. Booked room through Agoda & got a good rate. Recommend this hotel.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank millyBallaratVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, April 11, 2013
Dear millyBallaratVic,

Thank you so much for your kind remarks. We are glad that we are able to give you a great impression even at only a short stay with us. Do drop us a note the next time you are traveling through Malaysia. It will be great to have you visit us again!

Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 4, 2013

This about the 4th overnight stay I had at Concorde Inn, and I will continue be a repeat customer. Why? Because it is good value for money, has a great reliable shuttle service. I like the great selection of the buffet breakfast, i like that the restaurant is open for such long hours, and its close proximity to the airport.

Room Tip: Make sure you register your credit card at the desk if you wish to order room service in your room...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judyorchid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, April 11, 2013
Dear Judyorchid,

Thank you for the positive review of Concorde Inn KLIA. It is certainly delightful to hear that we are able to exceed your expectations even during your 4th stay with us. We are happy tha Concorde Inn KLIA is able to make your whole travel experience a great one. Be sure to try our famous sumptuous buffet at Melting Pot Cafe or the delectable snacks at the Crossroad Lounge the next time round. We look forward to seeing you again.

Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
Reviewed April 2, 2013

Our family of 2 adults and 2 teenagers wanted a transit place to stay for the night from a domestic flight in Malaysia enroute to Singapore on 30 Mar. 2013. I search the internet and chanced upon Concorde Hotel. I viewed the website for the type of accommodations available and for our needs the superior rooms were adequate. The pictures on their website were beautiful, nicely decorated rooms, spacious, and looking clean and fresh!

When I phoned in the reservations for 2 rooms, I was given 2 reservation numbers since we needed 2 rooms. I asked for an email to confirm our reservations, however they said just jot down the resv. no. and that'll be fine. Something that I was not used to having booked several hotels before. The reservation staff also had a hard time understanding, speaking and explaining things in english so I had to repeat, ask her to clarify several times.

Locating the pick up point at KLIA was not very difficult although they could use more signs for the Hotel Shuttle Buses. This is the airport's responsibility and not the hotels; however the hotel can excerpt effort to address this concern with the airport officials. Upon pick-up, the bus driver was not too friendly. I greeted him "good evening" and never got a reply; then and he just picked up my bag and placed it in the baggage compartment.

Check-in was average and staff were just average! Our realization of what I had reserved occurred when we were walking towards our rooms. After the hotel lobby, there is an outdoor covered path leading to single storey building blocks. My son commented that it looks like a depressing hospital ward. When we got to our room, it was very basic and not as it was depicted on the website. It was not spacious, it was not nicely decorated and it didn't look clean and fresh. There was a musty smell as we entered the room. The room was very warm although we arrived close to midnight however the aircon worked overtime to cool the room quickly. The beds were average at best and the pillows also had a musty smell to it!

As I entered the bathroom, there was a slight smell of urine and I noticed moulds on the tiles. Totally unhygienic. Despite that we just wanted to shower and check out. My spouse and I took cold showers since we thought there was no hot water. The shower handles for the hot and cold water did not have any labels. As in all bathrooms around the world, the hot water handle is usually on the left and the cold water handle is on the right. Since there was no hot water coming from the left handle, we assumed there was no hot water. So both of us took cold showers, only to find out later on, that the hot water handle was on the right!

Had I been made to believe that I was making reservations for a dormitory, hospital ward or a backpackers place through the website, I would not mind because "what you see is what you get". But to put pictures on their website which are not true, I believe they call that false advertising! Which was disappointing since I've stayed a couple of times in the Concorde Hotel in Kuala Lumpur and those stays were very pleasant.

And, no, I will not return to Concorde in KLIA!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N0mad777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this review, April 11, 2013
Dear N0mad777,

We thank you for highlighting your views and guest comments such as yours creating an avenue where we may continually monitor and improve our service standards to our clientele. With deep regret, we sincerely apologize that we were not able to meet your expectations. These has been addressed to the managers concerned for their necessary action.

Once again thank you for your time. We stand by our commitment to provide the best service possible and your reviews have certainly enlighten us on the areas we sorely need attention. Please allow us to rectify the shortcomings and serve you better in the future.

Warm regards,
May Wong
marcom.klia@concorde.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Concorde Inn Kuala Lumpur International Airport

Property: Concorde Inn Kuala Lumpur International Airport
Address: Jalan Klia 1/60, Sepang 43900, Malaysia
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Sepang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Concorde Inn Kuala Lumpur International Airport 3*
Number of rooms: 338
Official Description (provided by the hotel):
Hotel is closed temporarily due to a fire at the premises. Unknown reopen date. Delight in a warm welcome the moment you arrive at the Concorde Inn Kuala Lumpur International Airport (KLIA).Concorde Inn KLIA is strategically located, only minutes away from both Aiports, KLIA and KLIA2. Our complimentary scheduled airport shuttle service runs between both airports to our hotel lobby main entranc. KLIA is located three minutes away with airport shuttle pick up at Level 1 Door 3 at KLIA Main Terminal. While KLIA2 is located 15 minutes away, airport shuttle pick up at KLIA2 Level 1, Door No. 3, Bay A09. You may contact the Hotel directly if your arrival time is after 12 midnight, so that we can send the Hotel van to pick you up at the arrival level of both airports. Exuding a relaxing ambience with the resort-feel design and cool colours; Concorde Inn KLIA has 338 well-furnished rooms and suites with offering comfortable accommodation. A perfect place for you to unwind before or after a long flight or during a transit. ... more   less 
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Also Known As:
Concorde Inn Kuala Lumpur International Airport Hotel Sepang
Concorde Hotel Sepang

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