The hotel facilities were really nice and until I checked my credit card statement I was very happy. I found that the hotel had charged me three times for one night accommodation to the total of almost $1,000 AUD. When I contacted them they reversed one payment but have still not reversed the second payment and today I find they have debited my account again!!!! I'm not at all happy. Still travelling in Vietnam it is difficult to get anything done other than through email.
Despite me sending a copy go the CC statement they will not reverse the second payment. BEWARE THIS HOTEL AND YOUR CREDIT CARD!!
- Official Description (provided by the hotel):
- The Sama Sama Express Transit Hotel is conveniently located in the Satellite Building adjacent to Gate C5 at the Kuala Lumpur International Airport. Hotel guests do not need to clear Malaysian Customs and Immigration on arrival to access this hotel, and if they are on a layover between flights. ... more less
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