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“Very convenient hotel perfect for transit short stay”

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Sama-Sama Express KL International Airport
Ranked #1 of 17 Specialty Lodging in Sepang
Certificate of Excellence
Reviewed November 18, 2013 via mobile

Our plane was delayed from hanoi so it meant that we missed our second leg flight from Kuala Lumpur to Sydney so Malaysian airlines organised accommodation at this hotel so we could rest up ready for the following day.
The room was simple but amazingly clean... The bed was comfy and it had tea making facilities. The bathroom was small but terrifically functional. The air conditioning worked well. There was a flat screen tv on the wall and a great free wifi service,
The room was very quiet so we managed to get quality sleep.
One BIG mistake by the staff could have resulted in us missing our early flight.
We booked a wake up call for 6.15am but the reception did not call us and we woke startled at 7am.
We mentioned it to the desk as we hurried away but there was a mixup there somehow.... Seems one of the staff thought the other had made the call... No apology given but otherwise no complaints.

  • Stayed: November 2013
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3  Thank suem56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal M, Manager at Sama-Sama Express KL International Airport, responded to this reviewResponded November 24, 2013

Dear suem56,

First and foremost, please accept our sincere apologies for the lack of customer service accorded at the Front Desk and in relation to the wake up call service.Thank you for taking your time to share your experiences through tripadvisor.com.


We truly appreciate your feedbacks and we look forward to welcome you back in the near future.

Mohd Iqmal / Sama-Sama Express KL International Airport.

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Reviewed November 18, 2013

We were put up overnight at Sama Sama Express KLIA by Malaysian Airlines when our flight to Sydney was delayed. The reception staff were friendly and the room was small, clean and comfortable with a view of the airport. The bathroom was clean with a good shower. The hotel is near Gate C5 and is great for passengers in transit. Only down side was the Hotel staff forgot to give us our wake up call but luckily we woke up in time to catch our plane.

Room Tip: Ask for a room with a view of the airport
  • Stayed: November 2013, traveled with friends
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1  Thank Agro_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal M, Manager at Sama-Sama Express KL International Airport, responded to this reviewResponded November 24, 2013

Dear Agro_Sydney,

Thank you for taking your time to share your experience through tripadvisor.com.

We are delighted to note that we have met, and at certain area exceeded your expectation during your last stay with us. Please accept my apologies for the inconvenience caused in relation to the wake up call and thank you for bringing this to our attention.

We look forward to welcome you back in the near future.

Mohd Iqmal / Sama-Sama Express KL International Airport.

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Reviewed November 15, 2013

Stayed here on transit overnight from adelaide to vietnam. Its a great hotel that you don't need to clear customs to access. Next to gate C5 in the terminal. It's newly renovated. We found it quiet, very clean, had a great bed and very dark so we could sleep really well (because our room didnt have a window). We didn't hear the noise that other people reported but there were no works being done while we were there. We also didnt hear any running outside in the corridors perhaps because we arrived at night so everyone was sleeping! It was excellent in our opinion. We paid overnight (12 hours) for 2 people twin room $150 australian.

Stayed: October 2013, traveled with friends
Thank adelaide69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal M, Manager at Sama-Sama Express KL International Airport, responded to this reviewResponded November 24, 2013

Dear adelaide69 ,

On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience.

We look forward to welcome you back soon.

Mohd Iqmal / Sama-Sama Express KL International Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

It is good to have a comfortable well fitted room inside the airport terminal. Well fitted bathroom, welcome tea and coffee in the room, though oddly the TV does not access flight departure details. Being close to international departures made an early morning start much more relaxed than usual. The only downside is that rooms are charged in limited time blocks, unlike a normal hotel room, with a penalty rate if the overnight stay is a long one.

  • Stayed: October 2013, traveled as a couple
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1  Thank Radix7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal M, Manager at Sama-Sama Express KL International Airport, responded to this reviewResponded October 30, 2013

Dear Radix7,

On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience.

We look forward to welcome you back soon.

Mohd Iqmal / Sama-Sama Express KL International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

This is not a low cost option, but after a long day travelling, the convenience of the hotels location & the customer service are a welcome relief. And, wow, what a bed. Expect a wonderful nights sleep.

  • Stayed: October 2013, traveled as a couple
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1  Thank 306KarenK306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal M, Manager at Sama-Sama Express KL International Airport, responded to this reviewResponded October 30, 2013

Dear Guest,

On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience.

We look forward to welcome you back soon.

Mohd Iqmal / Sama-Sama Express KL International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

I staying in this hotel due to overnight delay. The hotel was located next to gate C5 where inside airport. The hotel was still in the process of renovation at public area. Notices and signs were noted at public area.
An 6 hours stay would cost MYR243, Extra hour charged was MYR32 per hour.
The room was newly renovated. My room number is 140 at the end of the pathway. I got a queen size bed. The location of my room was extremely nice because located at end of the pathway and no much people would pass by when they move in or move out. This is a good location for people like quiet place like me.
I have stay in transit hotel in Singapore before. This was not consider best but the room was newly renovated and maintained in clean condition. Wifi was provided free.
Overall I would rate this as satisfactory stay only except the warm welcome from the front desk.

Room Tip: Ask for the room at end of pathway if you need a quiet place.
  • Stayed: October 2013, traveled on business
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1  Thank sunnybatu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal M, Manager at Sama-Sama Express KL International Airport, responded to this reviewResponded October 23, 2013

Dear Sunnybatu,

First and foremost, please accept our sincere apologies for the lack of customer service accorded at the Front Desk, and thank you for taking your time to share your experiences through tripadvisor.com.


We truly appreciate your feedbacks and we look forward to welcome you back in the near future.

Regards,

Mohd Iqmal
Sama-Sama Express, KL International Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

I stayed here again last week and while the renovations are nice, the noise level in the hall ways was a big problem! I arrived at 11pm checked in and went to bed. The noise level of people coming and going in the hall ways kept me awake most of my 10 hours. Kids running and laughing in the hall ways at 2am and cleaning staff talking very loudly, enough to disrupt those wanting to sleep at night time.
Yes while it is a great location for a short sleep and shower, this time I did not leave feeling overly refreshed.
Hoping my next stay will be better?

  • Stayed: September 2013, traveled solo
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2  Thank carrie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sama-Sama Express KL International Airport

Address: Mezzanine Level, Satellite A Building | Mezzanine Level, Satellite A Building, KLIA, Sepang 64000, Malaysia
Phone Number:
Location: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 17 Specialty Lodging in Sepang
Price Range: $61 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sama-Sama Express KL International Airport 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Sama Sama Express Transit Hotel is conveniently located in the Satellite Building adjacent to Gate C5 at the Kuala Lumpur International Airport. Hotel guests do not need to clear Malaysian Customs and Immigration on arrival to access this hotel, and if they are on a layover between flights. ... more   less 
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