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Reviewed August 19, 2018

This hotel says it is close to the airport and as far as the crow flies-straight from one point to another- it may be. However after an expensive taxi ride and at least 25-30 minutes it didn’t seem close at all. The room was coffin like and it’s only good part it had a bathroom. Not much to recommend.

Stayed: August 2018
Thank Carmel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sashi_SR, Manager at Tune Hotel KLIA Aeropolis, responded to this reviewResponded August 19, 2018

Dear Carmel,

Thank you for taking the time to share your feedback. Our hotel is located about 17kms form either terminals. We provide free shuttle service from Tune Hotel KLIA2 only takes 15 minutes to reach our hotel and leaves every 2 hours during the day and every hour from 6pm to 9am. This service is on first come first serve basis and is subject to availability. Taxis from the hotel usually only charge RM40.

We must apologize for falling short of your expectation especially on room size as all our rooms are space efficient. As our room size are stated on all our booking websites, what we lack in space, we make up in cleanliness and comfort. We hope that you have enjoyed other aspects of your stay with us and look forward to welcome you back soon.

Sincerely,
Sashi Silver Raj
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2018

About 15 minutes + 5-10 minutes picking up of Air Asia staff (+/- delays) with free hourly shuttle. Sometimes one has to wait for 2-3 hours to take the shuttle. Fill in the booking form as soon as you arrive if necessary. I wished that the drivers used the signal when driving and not just change lanes without signalling. Some drivers are a bit aggressive when driving. Grab will cost RM35 from KLIA2.

Not that suitable for light sleepers. For locals or people who are used to local food there is a food court few hundred metres across the street. Hygiene level was okay but not great.

The bed was comfortable and I had a good rest before my long flight. My room 118 didn't allow good control of the fan and aircon.

Room Tip: the ones near the lift are noisier but more accessible
  • Stayed: August 2018, traveled solo
    • Location
    • Rooms
    • Service
1  Thank riverwaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sashi_SR, Manager at Tune Hotel KLIA Aeropolis, responded to this reviewResponded August 15, 2018

Dear Riverwaf,

Thank you for taking the time to share your feedback and compliments. We have taken note on the shuttle drivers and will immediately take the necessary steps to ensure this does not happen again. The fans in the rooms are by default and set at level 2. The air conditioner however can be controlled by the thermostat by the switches. We are glad that you had a good rest before you flight and we hope to welcome you back to our hotel very soon!

Sincerely,
Sashi Silver Raj
Hotel Manager

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Reviewed August 5, 2018 via mobile

➡️ Our experience
This is located near KLIA1, but this is not walking distance away. Most have mistaken this hotel to be that of KLIA2. Fortunately we had not made that mistake and we knew we booked the right one. We stayed here because we wanted a place to be as close to Sepang Circuit as possible which was the venue for the last and final F1 Malaysian Grand Prix. We used the free shuttle service from Tune Hotel KLIA2 to go to Aeropolis. Fortunately (again), there were slots on the time we chose, else it would have been a long wait. The shuttle run was every hour.

✅Positives:
It is close to Sepang Circuit, about 3km away. So if you are slow like me, it will take you about 60mins each way to walk from the hotel to the circuit. Although buffet breakfast has limited selections, it has enough food to fill your stomach. Safety box was provided to keep your valuables.

❌Negatives:
The room is really small (suitable only for an overnight transit stay). There is no mini-bar facilities. No cabinet for clothes/luggage, just hooks and a wall mounted rail for hanging. The restaurant service was very slow. They should have anticipated the influx of guests especially that there was an F1 event.

➡️Our rating: 6/10
We were there mainly for the F1 event, so staying at this hotel was right for us because it is a walking distance away from the circuit. The room was really basic but it was acceptable to us, it provided us a place to sleep.

Sorry, late review... but still applies, i’d like to think :)

Stayed: October 2017, traveled as a couple
1  Thank annabanuhnuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sashi_SR, Manager at Tune Hotel KLIA Aeropolis, responded to this reviewResponded August 6, 2018

Dear Anna,

Thank you for taking the time to share your experience with us. Its never too late to share your feedback and we’re so happy to hear that you had a great stay at Tune Hotel KLIA Aeropolis last year. We had since taken note on the service level at our restaurant. We could have planned it better.

Unfortunately it was indeed the final F1 in Malaysia. Perhaps you would consider following the MotoGP as we look forward to welcoming you back.

Sincerely,
Sashi Silver Raj
Hotel Manager


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Reviewed August 5, 2018 via mobile

This hotel is just horrible :
1) rooms are full of humidity
2) you can't control the fan intensity
3) we wanted to eat something at the restaurant, the card said until 11pm at 10pm the kitchen is apparently close (that's the excuse of the reception) in fact they 're too lazy to work
4) the toilet wasn't clean , there was poo in the bottom
5) there is clearly no space to move in the room

Nothing good to see!! I'm disgusted for having gave my money to this s***

I took no picture because I was in a hurry to leave ! But it was room 324..

Stayed: August 2018, traveled as a couple
Thank Kingrid75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sashi_SR, Manager at Tune Hotel KLIA Aeropolis, responded to this reviewResponded August 5, 2018

Dear Kingrid,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Sashi Silver Raj
Hotel Manager

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Reviewed July 26, 2018 via mobile

You pay for what you get. The room is quite small, but not bad for just a place to sleep. On google map it seems close to the airport terminal but the road zigzag around a lot making it takes 15mins to reach the hotel. The “free shuttle bus” can only contain 10 people max so, book in advance. We don’t want to wait 3hrs for our shuttle bus queue so we used Grab instead it cost us 35MYR. The hotel only have one small cafe with small amount of food menus, but sells beer & all types of coffee. So if you are hungry and want to be able to choose where you want to eat then I suggest eating in the airport or the tune klia2 before coming to the hotel.

Stayed: July 2018, traveled with friends
1  Thank Nuttida Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sashi_SR, Manager at Tune Hotel KLIA Aeropolis, responded to this reviewResponded July 28, 2018

Dear Nuttida,

Thank you for your positive feedback. We are glad to have made your stay a pleasant and memorable one. We look forward to welcoming you back soon.

Sincerely,
Sashi Silver Raj
Hotel Manager

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