We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (282)
Filter reviews
282 results
Traveler rating
43
116
87
22
14
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
43
116
87
22
14
Show reviews that mention
All reviews business trip decent spread upon request basement parking hotel lobby is convenience store pj area local dishes star hotel hot shower clean hotel wifi connection walking distance short stay convenient location basic amenities other hotels
Selected filters
Filter
Updating list...
3 - 8 of 282 reviews
Reviewed April 14, 2019

I stayed here for a week as I was attending a 5-day training held here. The hotel part of the property is fairly decent, with friendly staff who are always ready with a smile. I needed to print a few pages for my training, and the staff kindly waived the printing fee for me since I was staying for quite a few days. As a Singaporean I felt that the price put it in the budget category, but for KL it can probably be considered mid-range. The other guests at breakfast seemed to be mostly business travelers, although they also cater to a lot of Chinese tour groups who stay for just a night (they feed them breakfast in a function room, not the main restaurant).

The rooms are a little on the small side but seem decently maintained. I had a room facing the town and hills, but half of the rooms do look directly into the windows of the condo on the back of the property. The breakfast has a decent spread for the price (it was RM30 extra per day for 2 pax, as compared to the no-breakfast rate).

However the building it's in leaves a little to be desired - the first 2 floors are supposed to be a mall, but most of the units are unoccupied, leaving it feeling slightly creepy. The rain cafe on the ground floor right by the lifts does have very reasonably priced "western" food though. Also, the stairs from the building down to the street are in dangerous condition, with the bottom step completely fallen in. Probably not the BW's fault, but perhaps they could help put some pressure on building management to fix it, since they're the primary tenant.

Room tip: Ask for an even-numbered room to get a view
Date of stay: April 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank gracearul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watie_Abd_Hamid, MarComm Manager at Best Western Petaling Jaya, responded to this reviewResponded May 13, 2019

Warmest greeting from Best Western Petaling Jaya!


Thank you for taking the time to rate us with your review. We glad that you are happy with your stay and we would like to take this opportunity to express our heartfelt thanks for your feedback.

Once again, thank you for sharing and we look forward to welcoming you back in the near future.

Kind regards,
Watie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2019

It's a good Hotel but all the facilities didn't been maintain well. All the Bed is shaking like hell , Iron and Board need to inform them earlier ( if not no stock) , some of the power point is already broken.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sean T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watie_Abd_Hamid, MarCom Manager at Best Western Petaling Jaya, responded to this reviewResponded April 4, 2019

Warmest greeting from Best Western Petaling Jaya!

We would like to thank you for taking the time to provide feedback on your stay here with us. With guest feedback, we are able to continue to improve our services and facilities.

Nevertheless, we would like to extend our sincere apologies for the inconvenience that you have experienced. At the same time, we have taken immediate actions from your comments.

Once again, our apologies for the inconvenience caused and we thank you for your support and patronage.

Best regards,
Watie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2019 via mobile

The hotel is very reasonably priced and the rooms are spacious and comfortable. The breakfast buffet is a real spread and the good is great the service too is excellent. The pool and the view at night is quite vantageous.

Date of stay: April 2019
Trip type: Traveled on business
Thank RHM63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watie_Abd_Hamid, MarCom Manager at Best Western Petaling Jaya, responded to this reviewResponded April 2, 2019

Warmest greeting from Best Western Petaling Jaya!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.

On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya.

Best regards,
Watie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2019 via mobile

This was my first stay with Best Western in Malaysia and I’m satisfied with the room and amenities.

Check in was a breeze.

The immediate surrounding area is very quiet in the evenings with not much happening.

Date of stay: March 2019
Trip type: Traveled on business
1  Thank herbinc2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watie_Abd_Hamid, MarCom Manager at Best Western Petaling Jaya, responded to this reviewResponded March 13, 2019

Warmest greeting from Best Western Petaling Jaya!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.

On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya.

Best regards,
Watie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2019

I have stayed in at least 3 different hotels in PJ area and this is the best hotel there. Great environment, plenty of convenient stores within walking distance and i really enjoyed the Sky Bar. I'll even bring my family there during the year end holidays.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Ban Tat Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watie_Abd_Hamid, MarCom Manager at Best Western Petaling Jaya, responded to this reviewResponded March 13, 2019

Warmest greeting from Best Western Petaling Jaya!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay here with us at Best Western Petaling Jaya had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.

On behalf of the team, we would like to thank you for your support and patronage. At the same time looking forward to welcoming you back to Best Western Petaling Jaya.

Best regards,
Watie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews