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“Clean and convenient”
Review of One World Hotel

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One World Hotel
Ranked #3 of 48 Hotels in Petaling Jaya
Certificate of Excellence
Reviewed June 17, 2014 via mobile

We always love staying in this hotel. After so many years, the hotel is still well maintained. It is convenient to the shopping mall as well as many eating establishments. Even have two supermarkets nearby. The buffet spread is pretty good as well. Just check in early to ensure the room requested is given as we had experience the double bed was let go when we checked in late last time.

Stayed: June 2014, traveled with family
1  Thank EdithCChong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this reviewResponded June 23, 2014

Dear Valued Guest,

We are delighted to learn that we are your preferred hotel in Petaling Jaya. It is wonderful to know that your family had a fantastic stay and that you were well taken care of during your stay with us. Thank you very much for this short, simple and straight to the point review. We look forward to the pleasure of welcoming your family back for yet another memorable stay soon!

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Reviewed June 16, 2014

I stayed in this hotel for 2 nights. The rooms were clean, comfortable and modern. It is connected to one of the biggest malls, 1 Utama shopping center, and is a 10 minute drive away from another major shopping area - The Curve and IPC.
The breakfast selection was very good and wide. However, two days in a row, the staff kept seating me at a table that was already occupied. One of the male staff showed me a sour face when my waitress told him that he should have put a sign on an already occupied table. However, this is just one unpleasant staff, as there was another waiter who was superb. He noticed that my napkin was not laid out and before I even had time to realize, he was at my side with a new napkin. Very polite and attentive, I forgot his name but I think he is one of the managers.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank anothermich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this reviewResponded June 16, 2014

Dear Valued Guest,

Thank you for taking a moment to share your experience with us. It's a pleasure to note that overall, you enjoyed your stay and find the breakfast spread in our award-winning coffee house to your liking. We have taken note of your feedback regarding the service level of our staff and will work on improving our services. We look forward to welcoming you back to the hotel soon!

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Reviewed June 15, 2014

This is my first time staying in One world @ 1U, PJ. As many of my friends told me that this hotel is linked with the one utama shopping mall. Well, I find it great because of this as I can do my shopping without taking any public transport nor traffic jam, very convenience.
But in term of the quality of this hotel, I only find it averagely and I think is a bit over priced for the this hotel. From the hotel outlook, it looks a bit old and the room is pretty standard, nothing fancy nor great for the interior but at least it is clean and decent.
However, I think their staff service level need to improve, we got an unpleasant experience for the room service. At night, we called to order some room service but no one answered the call, after tried many times, finally we managed to made an order. When the guy sent the foods to our room without greeting and just passed the bill to us, the bill was RM80, so we gave him RM100 and we expecting the changes due to his poor service, but he didn't said anything, just left our room after took the RM100 and he didn't even take out the food from the table cabinet, we got to take out the food by our self (he just left the table there and walked off). After 30 minutes, the guys still didn't come back with the changes (we assume he treated as a tip) but we do not think he deserved it as he provided such a poor service, so we made a call and 20 mins later only we got our changes back.
In conclusion, I think if shopping is your main purpose for the visit then maybe you can consider to stay at this hotel, other than that, this hotel is not value for the money.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RyoichiKurosaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this reviewResponded June 16, 2014

Dear Valued Guest,

It was a pleasure having you with us at One World Hotel Petaling Jaya though it is regrettable that you find the room and our services not up to your expectations. Please accept our sincere apologies in relation to the experience encountered. As a 5 star hotel, this is not the standard that we have set to achieve for our guests. Please be assured that we have taken note of your comments and have forwarded it to the respective team for improvements to be made. We hope that you would accord us another opportunity to prove our services to you again in the near future. Thank you.

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Reviewed June 14, 2014

The hotel reminded me of those you find in Las Vegas! It was huge. Our executive room was excellent. The twin queen beds were so comfortable. Had a great night's sleep. The hotel is connected to the One Utama Shopping Mall,which was very convenient. The highlight of the stay though only for a night, was the breakfast spread. It was so widespread catering to different tastes. The hotel though big could do with a spruce up to bring it up to current industry standards in the refurbishment department. Overall the stay was great.

Room Tip: Choose the executive rooms. Very large and big beds.
  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank MBA23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this reviewResponded June 16, 2014

Dear Valued Guest,

We are glad that overall, you had an enjoyable stay with us. Your appreciation of our breakfast spread is greatly appreciated and we will be sure to share your kind remarks with our chefs on how they've contributed in making your stay a memorable one. We are delighted to share that the hotel will be undergoing extensive renovation and refurbishing soon where the work is expected to be completed by end of 2015. Once again we truly appreciate you sharing your thoughts with us and look forward to welcoming you back soon!

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Reviewed June 14, 2014

First stay and stayed here 8 nights during a 1 week conference held by company I worked for. Brought my family and booked 2 rooms. Booking the hotel through reservation team is nightmare in the beginning. Requested room type were told unavailable until I made a complaint. Guaranteeing rooms with credit card involved more than 2 emails. At the end we get our room as per request. Bottom line is make sure you get your room preferences communicated very well. Stayed in Executive Deluxe room for 1 night and for the rest we stayed in Superior room.

Note : Between Superior King and Executive Deluxe King, the difference is about $20/day. There's no real difference in the room interior, except Superior King rooms are located on Level 1-7 only. One of our Superior King room looks exactly similar to our Executive Deluxe except it is placed on lower floor.

Check-in: Checking in is flawless. We arrived KL early in the morning and made our way to hotel lobby at 10am. The check-in desk acknowledged our early check in request made on booking, and the room is ready. The only objection is that they have to make a photocopy of your credit card which made me uneasy as it should be confidential and could be misused or not properly disposed,

Room: Our rooms are OK. Furniture is old and obviously had seen better days. However it is well equipped and got everything we need. One of the room had strange smell but excellent house keeping boy gave us a room spray and let us keep it for a week. Bathroom is great and OK. Fridge is empty and is a positive point for us. Internet is included on our room (Corporate rate) and is very fast and stable. User ID and password given at check in is good for up to 4 devices. Bed is hard as wood but quite sleep-able. TV is OK, a 32 inch LCD and channel selection was OK.

Sleep Quality: We constantly hearing sounds of running water inside the wall. Sleep quality is slightly lower than average.

Staff: Exceptional service from staffs, especially those at housekeeping, concierge and Cinnamon lounge. Laundry staff could had it better. One day we called them 3 times but no one showed up.

Conference facilities : No complaint.

Hotel Location/Accessibility : Location is poor. Far from KL city centre. Nearest LRT station is Taman Bahagia or Kelana Jaya and could take 15mins - 30mins by taxi depending on traffic. There's literally nothing to do outside the hotel (except the mall). Hotel had shuttle service but it's frequency is not inviting and this service could be improved by having more frequent shuttle to KL Sentral or KLCC. Getting a taxi is horrible and no taxi want to serve you with a meter over a short destination (i.e. nearby mall; IKEA/The Curve/Kidzania). Normally you need to allocate up to half hour to find one. Good news is, looks like the government is in the middle of building wider MRT network which I think will run nearby the hotel.

Hotel Value for Money : Hotel rate is rather on high tier of 5 star hotel, might be due to more business-related (than leisure) clientèle. Value for money is not good considering the hotel location (always need a taxi to/from city/KL Sentral), and room interior quality. Hotel rate is much higher compared to some hotels nearby KLCC/ KL Golden Triangle.

Cinnamon lounge : Had breakfast here everyday. Food is tasty and staffs are great.

Pool : Pool was OK. Kids pool is OK but could have more chair and table.

Attached Mall (One Utama) : Hotel is attached to a mall called One Utama, claimed 4th biggest mall worldwide by CNN. It is a very big mall and basically will serve all your shopping needs. Most of boutique/shops you saw in KLCC/Bukit Bintang you could find them here. it has a TGV cinema which was OK. The mall itself generally is rather a lacklustre one.

Pros : Staff is relatively attentive, attached to a mall
Cons : Poor location, poor accessibility, value for money.

Will I stay in this hotel again? No. Not for leisure purpose unless my company assign me to another conference/training here.

Will I recommend the hotel to anyone? No. There's a lot more hotel with better value in the city centre and those are nearer to the actions, save your time a lot, and get one with better service and quality. I would probably recommend the hotel to colleagues who's running on business purpose visit nearby our regional Malaysia office.

Room Tip: If you consider value for money, choose the cheapest room. Superior room and Executive Deluxe room a...
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ravvlivius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this reviewResponded June 16, 2014

Dear Valued Guest,

We are truly disheartened to learn that we did not manage to meet your expectations during your recent stay with us. Please be rest assured that your constructive feedback has been forwarded to our management staff to help pinpoint of the areas in which we need to improve for future guest. We thank you for sharing and highlighting the mentioned concerns and sincerely hope to have the opportunity to welcoming you back again near future. Thank you.

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Reviewed June 10, 2014

Stayed here for 2 nights. Had booked 2 rooms. They were well appointed, clean, with good toiletries provided. Linked to One Utama Mall, it was very convenient to head in to get stuff as well.
Pool was also decent size! Staff at the Peridot Club were fantastic!

Stayed: June 2014, traveled with friends
Thank leong34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this reviewResponded June 16, 2014

Dear Valued Guest,

Warmest greetings from One World Hotel Petaling Jaya! Thank you for taking the time to share with us your review. We are delighted that you were well taken cared of by the team at the Peridot Club. Your kind words of encouragement will definitely be shared with the team on how they have made your stay enjoyable. If you ever require any assistance with arranging for your next stay, do let us know and we will be very happy to arrange and accommodate. Till then, take care!

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Reviewed June 8, 2014

This is the first time I stayed in the Hotel. I am slightly disappointed seeing that this is supposed to be a 5 star Hotel.

The fixtures in the room is a bit old. The fridge did not work on our first night. We reported the problem the next morning to the reception but nothing was done. When we complained again to the cleaning crew in the afternoon, we were told that they were not informed of the problem, no communication. The fridge was subsequently changed.

The residents next to us was having a loud party till 10.30pm . That was OK since we did not want to sleep till later anyway but they were smoking in the room and the cigerette smell came into our toilet probably through the ventilation vent making the toilet rather unpleasant. Not sure what the Hotel can do about residents partying and smoking in their non smoking room.

We made a mistake and switched on the 'do not distrub' sign at the door when we went out one morning and when we return we had this little note slipped under our door telling us to press a buttom on the phone and then they will come to refresh the room but when we did that, nothing happened. The room was not attended to that day, Luckily, we are not terribly messy people. Over promise, under deliver. (My senior colleagues taught us on the philosophy of under promise and over deliver to ensure satisfied customers. you have done the reverse)

Now, to the good comment. The staff are generally friendly but I am particularly impressed by the efficiency of the staff at Cinnamon. They are one of the m ost attentive bunch that I have encountered. The breakfast spread is not bad too.

  • Stayed: June 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KCPZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this reviewResponded June 16, 2014

Dear Valued Guest,

We sincerely regret to note your less than satisfactory stay with us and would like to apologise for the inconvenience caused. This is definitely not the 5-star hotel experience that we promised to our valued guests. Please be rest assured that the management team had looked into the issues you had raised and corrective measures will be implemented to minimize any future recurrence. Thank you for your time in providing us with your valuable feedback to allow us to improve our services better. We hope this does not deter you from returning and look forward to serving you again near future.

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Additional Information about One World Hotel

Address: First Avenue | Bandar Utama city centre, Petaling Jaya 47800, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Petaling Jaya
#3 Spa Hotel in Petaling Jaya
#3 Luxury Hotel in Petaling Jaya
Price Range: $93 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One World Hotel 5*
Number of rooms: 438
Official Description (provided by the hotel):
The 5-star One World Hotel is located in the heart of Petaling Jaya and is adjoined to 1 Utama Shopping Centre. It offers 438 luxurious guestrooms and 7 food & beverage outlets, with facilities such as fitness centre, outdoor swimming pool and spa. ... more   less 
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Also Known As:
1 World Hotel
Hotel One World
One World Petaling Jaya

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