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“Baseline on Standards”
Review of One World Hotel

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One World Hotel
Ranked #3 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Bengaluru, India
Level 6 Contributor
289 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
“Baseline on Standards”
Reviewed November 9, 2013

This hotel is located well on a shopping wall. We were invited by our client to attend a conference. The conference rooms are great with no issues in wifi and we had good servings of snacks and coffee/tea during breaks. The lunch spread in the restaurant below is too good and had a lot of varieties. Being a vege, was asked to try a Japanese vege dish, was nice. The best part of the 3 day conference was when the pianist, on seeing us, played Mustafa(a familiar Indian song). Too good memories, will revisit and stay here next time.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Victor_Vij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 10, 2013
Dear Valued Guest,

It was a pleasure having you in one world hotel. We are just a phone call away if you require any assistance in making arrangements for your next visit. We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,127 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 8, 2013

My stay was for business, and I absolutely adored this hotel. It was not my maiden trip to a 5-star facility, but it definitely set the standard for my expectations of future 5-star hotel stays. Their service was definitely value for money, and the staffs there, especially the foreign staffs, were exceptionaly delightful and served us with always a sincere smile. Your breakfast spread and homemade cookies in my conference wowed me.
The only blip in my stay, was a particularly loud and obnoxious manager who overlooked the waiters in the company meals. It was a post-conference lunch, held in one of your ballrooms, and we were served by these foreign waiters. Unfortunately, they were being yelled and scolded for being a tad slow in their work. And I remember this clearly. One manager told the waiter to "ask your mother to cook if you are going to work so slowly!". What a shock I had after he uttered those words! Your waiters are human beings as well.
And the second blip was one of the concierge who actually threw his pen on the floor after a colleague handed him a pen without ink (he was handling our bagages at that time). I don't think these are appropriate attitudes to show to your guests.
Otherwise, I was thoroughly impressed with your services, and will definitely want to return to your hotel when I'm back in KL! And I will dare say, that my previous experience in a very well established, 5-star accomodation with prices DOUBLE of yours in my hometown Penang was nothing, compared to the excellent treatment I received here. Well done!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joyceneoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 14, 2013
Dear Valued Guest,

Thank you for the amazing 5-star review that you had provided us. We are extremely grateful for it and are pleased to know that you enjoyed your stay with us as well as the breakfast spread. We have taken note of the issues mentioned and will inform the team to improve on the areas. Thank you once again for your feedback and assisting us in improving our services better. We look forward to welcoming you back in the not too distant future.
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Perth, Australia
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 8, 2013 via mobile

We stayed 4 nights there. Breakfast spread was wonderful and Suresh gave us great service. Went with a friend who are demanding and Suresh fulfilled what she requested.
Great job to Suresh. This is my first time staying at One World, if I would go back there again I will definately stay there again. I have already recommend my friends to stay at One World. Thank You.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 10, 2013
Dear Valued Guest,

Thank you for the great review! It was a great pleasure to have you stay with us and your acknowledgement of Suresh is deeply appreciated. Should you require any assistance with arranging for another stay, please do reach out to us and we will be more than happy to assist. Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 8, 2013

This is connected to the one Utama shopping mall - great place for shopping to entertainment to food joints
Great rooms and dont miss the breakfast there. it comes at great price (incase not included in your package)

Also its next to offices like IBM, KPMG etc

Bit away from the KL city center and attractions, if you are on a pleasure trip

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bri_traveller_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 10, 2013
Dear Valued Guest,

Thank you for choosing us and providing us with this kind review. We are glad to learn that you enjoyed your stay and our central location as well as our buffet spread. We hope that you will return for another stay with us soon. Have a nice day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 6, 2013

Stayed at One World as it is centrally located in PJ and its very convenient because its built within One Utama, one of the biggest malls here, so you need not go further for all your shopping needs and its also packed full of restaurants and eateries. An additional bonus is that the coach that I took from Singapore, First Coach, arrives and leaves from the basement making it very easy for my family to check-in immediately after disembarking bus. Taking the coach back to Singapore is just a elevator ride to the basement (after checking out of course...). The buffet breakfast is excellent with a very good spread of local and international cuisine. The pool was a bit small and undergoing some renovation but it was deserted so my family monopolized it. In fact with the great facilities, giant mall and coach located within the hotel we didn't even leave the premises for our whole stay!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kutoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 10, 2013
Dear Valued Guest,

Thank you for your gracious comments on your recent stay. We are glad you enjoyed our in house amenities and able to experience our warm hospitality. Thank you for choosing us as your preferred destination. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2013

I stayed there two years ago and came back still the best. Comfy room, superb breakfast, lunch and dinner spread, best location for shopping too! I think the hotel keeps the guests data well, the front office also know that my family is a returning guests. The hotel also provide free shuttle to go to Sunway, KL Central and the Curve, so if you ever get bored with the two conjuction malls (new and old wing of One utama) you can go visit other malls.

Room Tip: Tips: I book room with two queen beds (two adults and two kids), the breakfast only covers for two o...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zoeliciouz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 5, 2013
Dear Valued Guest,

Thank you for choosing us as your preffered destination. We are extremely happy to know that we lived up to our usual standards in room, breakfast and service. It was a pleasure having you with us at one world hotel. We look forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 2, 2013

Stayed here for almost 4weeks on business. Rooms are excellent! Breakfast food and selection is superb. The hotel lobby is connected to a huge mall that has MANY well known restaurants and 2 different cinema outlets. (TGV and GSC). The inroom internet is good. All in all, 4weeks worth i felt very comfortable and very much enjoyed my stay.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PSI4184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OneWorldHotelPJ, Public Relations Manager at One World Hotel, responded to this review, November 5, 2013
Dear Valued Guest,

Thank you for making time to provide us with this marvelous review. We are glad to have been able to cater to your needs during your stay with us. We hope to have another opportunity to serve you if your travels bring you back to our area. Looking forward to welcomig you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One World Hotel

Property: One World Hotel
Address: First Avenue | Bandar Utama city centre, Petaling Jaya 47800, Malaysia
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Petaling Jaya
#3 Spa Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — One World Hotel 3.5*
Number of rooms: 438
Official Description (provided by the hotel):
The 5-star One World Hotel is located in the heart of Petaling Jaya and is adjoined to 1 Utama Shopping Centre. It offers 438 luxurious guestrooms and 7 food & beverage outlets, with facilities such as fitness centre, outdoor swimming pool and spa. ... more   less 
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Also Known As:
1 World Hotel
Hotel One World
One World Petaling Jaya

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