We stayed at the villas recently for the weekend. The hotel and the villa itself was well kept. The service was good as well with friendly and helpful staff. However we were deprived of many a good night's sleep during our stay there. The mattress on the bed in our villa was obviously old, seemed lumpy and uneven and very uncomfortable to sleep on. Suffice to say, we were even more tired after our weekend getaway from the city than before we began our vacation. Perhaps the management would need to look into to maintainence of the furniture in the villas as it seems a waste that a lovely vacation could be ruined by poorly maintained furniture.
Our package also included complimentary daily spa packages during our stay. We had looked forward to our relaxing spa visit however our encounter at the Mandala spa was far from relaxing. The experience lacked the usual feel of tranquility one would expect when visiting a spa as we were rushed in and out of our treatments of Balinese massage. We were given cold tea at the start of our treatment, rushed by the staff for our massage, & while were were changing, the staff kept knocking on the door to ask if we were ready. After 2 days of treatment at a spa that obviously values quantity over quality, we had decided to forfeit the rest of our spa visits. Overall even though the ambience was welcoming and everything appears good at a glance, there are still some improvements that can be made. We were somewhat disappointed with our experience in kuala lumpur this time.
- Official Description (provided by the hotel):
- The Villas at Sunway Resort Hotel & Spa is a peacefully secluded retreat dedicated to pleasure and serenity. Nestled within 800 acres of tropical gardens, these 17 Asian-styled luxury villas comes with a private infinity-edge plunge pool, sunken bathtub and rain shower, leafy balcony and numerous other facilities. It is driven by a philosophy of extending tailor-made individualised service including around-the-clock butler service. Just adjacent to The Villas is the resort's award-winning Mandara Spa. ... more less
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- Also Known As:
- The Villas At Sunway Lagoon Hotel Petaling Jaya