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“Tourists are overcharged!”

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Hotel Armada Petaling Jaya
Ranked #10 of 45 Hotels in Petaling Jaya
Luzon, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Tourists are overcharged!”
1 of 5 bubbles Reviewed January 20, 2014

Stayed just for overnight and paid using my visa card and turns out to be that I was charged more than the room rate!!!
Since tourists comes and go from the hotel, they think no one will complaint..well I do!!
I wish that your staffs will give an honest service!!

Room Tip: Never agree to be booked in a room that is with strong paint smell!
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  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_Hotel_Armada, Public Relations Manager at Hotel Armada Petaling Jaya, responded to this review, February 17, 2014
Dear Maria D,

Thank you for your feedback.

We have since emailed you clarifying that it wasn't an overcharge but a a credit card authorization amount which was on hold for the duration of your stay that was later released back to your card.

Nevertheless, we sincerely apologize for the inconvenience this may have caused you.

Best regards,
Sharon K
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

253 reviews from our community

Traveler rating
    35
    93
    92
    17
    16
See reviews for
40
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123
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Jarrow, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 10, 2014

The car park part was a bit confusing. If you are a hotel guest, get your ticket from the big machine beside the autopass one and keep the ticket. Before you leave the hotel in your car, get it stamped from the front desk. The staff were very helpful and friendly. It is a quiet hotel, don't really see much people. The breakfast is just nice with an equal amount of local food and international buffet. The room was clean and the bathroom was a little compact. The shower was great with a huge shower head that's fixed to the wall. There's also a smaller normal shower. The mini fridge had a couple of drinks and kit-kat. It's replenished everyday, so make sure you eat/drink them. There was a couple of bath robes, slippers, safe, ironing board and an iron.

Room Tip: The rooms on the higher floor are quiet with a great view.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bably80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_Hotel_Armada, Public Relations Manager at Hotel Armada Petaling Jaya, responded to this review, February 17, 2014
Greetings bably80!

Thank you for your kind review and the great feedback on your delightful stay. We are truly glad you appreciated the facilities the hotel has to offer and sharing your positive stay experience here.

We look forward to the pleasure of welcoming you back again in the near future.

Best regards,
Sharon K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed January 2, 2014

Hotel Armada was totally disappointing, one of the worst we have ever stayed in the region. Service in all quarters was thoroughly disjointed with staff showing lack of interest in serving the guests. Most did not have a practical command of English, but would behave as they did, contributing to neglect.
The room was uncomfortable, and cleanliness was poor. Reception not concerned about errors made on arrival.
Meals served were of poor quality and stale, with limited options.
We had been booked for 3 nights but we would have been pleased to depart any time earlier.

Room Tip: Avoid if on business
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saman_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_Hotel_Armada, Public Relations Manager at Hotel Armada Petaling Jaya, responded to this review, February 17, 2014
Dear Saman_W,

Thank you for taking the time to provide us with your feedback. Your valuable comments will definitely assist us in improving and maintaining the quality of our services and standards.

We have taken in your comments and the respective departments have been informed of the challenges you faced during your stay to which we sincerely apologize for.

We deeply regret to have fallen short of your expectations.

Best regards,
Sharon K
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Petaling Jaya hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 31, 2013 via mobile

First stayed here just after launch a long time ago but gave it a miss in subsequent years as standards went southwards. Tried again this year with my family after hearing of a refurb.

Room given on non-smoking floor (19th) but was stinking of cigarette smoke and had cig. burns on sofa. Electrical sockets looked prehistoric. Maybe this floor hadn't been refurbished yet.... or some illiterate idiots managed to get in, who knows? 5mins was all we could take and we requested another room. Fortunately we were given a fresher smelling / looking room just above. Perfectly adequate, decent view, and spacious for our needs.

All hotel staff are friendly and attentive, which does go a long way to mitigate any bad points. Food was good with a nice small variety for such a hotel.

I'll probably return, hoping that standards are maintained or bettered. Pity there isn't a pool but that's another issue.

The report cards says, "Well done for effort. Can do better."

Stayed December 2013, traveled with family
Helpful?
1 Thank Patrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_Hotel_Armada, Public Relations Manager at Hotel Armada Petaling Jaya, responded to this review, January 9, 2014
Greetings Patrick L!

Many sincere thanks for your valued feedback and we are glad that overall, you had enjoyed your recent stay thus providing us with such a positive review.

The hotel is currently undergoing renovations to deliver a newer and more updated product which is being done phase by phase and is expected to complete end 2014.

We look forward to the pleasure of welcoming you and your family back again as we strive to consistently meet the expectations of our guests.

Best regards,
Sharon K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed December 25, 2013

Purpose of Stay: Business
Number of Days: 20
Period: Approximately 18th April to 9th May, 2013

For this price, there are lots of better options, Somehow the service standard is not good enough as compared to other hotels in the region.

Pros:
Very close to LRT station (3 minutes walk), staying here means that everything in Kualalumpur is easily reachable
House keeping is good
rooms are spacious enough for comfortable stay

Cons:
apart from concierge staff, staff is not courteous
lighting in rooms is not good (all of our colleagues had the same issue)
room service is not effective, at one instance I had to wait more than hour just for the milk
breakfast is average
Price is on the higher side as compared to the service offered

Overall:
Not worth the price

Room Tip: ask for room with good lighting
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zohaib J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_Hotel_Armada, Public Relations Manager at Hotel Armada Petaling Jaya, responded to this review, January 9, 2014
Greetings Zohaib Jabbar!

Thank you for taking the time to provide us with your feedback. Your valuable comments will definitely assist us in improving and maintaining the quality of our services and standards.

We have taken in your comments and the respective departments have been informed of the challenges you faced during your stay to which we sincerely apologize for.

We deeply regret to have fallen short of your expectations and hope you will allow us another opportunity to serve you better.

Best regards,
Sharon K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed December 9, 2013

Room: Few times stay, encounter cockroach cross over your writting table and the floor. Dark ambiance.

Staff friendliness was decent.

Breakfast: Decent breakfast, local variety such as Nasi Lemak and rice noodle soup, not much selection.

Very difficult to get taxi at morning peak hour to work around 8am-9am.

Room Tip: Better don't chose the room near the customer lift and staff exit lift area. You can always hear...
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_Hotel_Armada, Public Relations Manager at Hotel Armada Petaling Jaya, responded to this review, January 9, 2014
Greetings Wilson C!

Thank you for your valued feedback and we sincerely apologize for any unpleasant experience during your stay. Rest assured, the hotel does perform regular pest control.

Your feedback regarding breakfast have been shared with the Food & Beverage team for their review.

We look forward to welcome you back again.

Best regards,
Sharon K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
1 review
1 of 5 bubbles Reviewed November 25, 2013

I stayed one night at this hotel, the fire alarm went crazy and it was ringing at least 4 times from 1am to 7am, each time ringing for 10-30mins. I called to reception a few time and they keep on telling me this was false alarm and they are fixing it. Since I stayed at 20+ floor there was no staff that want to come over and check on the alarm. The lift was also auto shutdown due to fire alarm.

The worst part was the maintainance staff discussing so loud at my door after 2hrs of the fire alarm.

The perhaps epic of hotel stay in my life..rm300+ per night is sure an unforgettable stay.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siang F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR_Hotel_Armada, Public Relations Manager at Hotel Armada Petaling Jaya, responded to this review, December 8, 2013
Dear Siang F,

Please accept our sincerest apologies for the disruptive night you had. It was unfortunate indeed that your only night with us turned out to be such an unpleasant experience.

To guarantee our guests safety, it is necessary to have a sensitive system installed and clarification on what caused the alarm will take some time before the alarm is turned off.

While the cause of the disruption may have been out of our control, our reaction to your discomfort could have been better and for this we thank you for writing in thus making us aware on how our team can improve in situations like this.

Once again, our sincerest apologies to you.

Best regards,
Sharon K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Armada Petaling Jaya

Property: Hotel Armada Petaling Jaya
Address: Hotel Armada Petaling Jaya Lorong utara C, Petaling Jaya 46200, Malaysia
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 45 Hotels in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Armada Petaling Jaya 4*
Number of rooms: 242
Official Description (provided by the hotel):
Set in the buzzing heart of Petaling Jaya, Hotel Armada gives you the opportunity to feel and enjoy the tranquility and inner peace of the city – the inner soul of Petaling Jaya. Hotel Armada Petaling Jaya is among the finest 4 star hotel in Petaling Jaya. Situated next to the Federal Highway, Hotel Armada gives you the extra vibe with its 5 minutes walk to the Asia Jaya LRT station. Hop on a bus or taxi just directly opposite the hotel and find your way around town easily, be it the Business District, Industrial Zone, Food Heaven or Shopping Mall Giants. ... more   less 
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