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Reviewed 3 weeks ago

Having stayed at several hotels in KL for business, my choice is still with Sunway Pyramid Hotel for its clean room, free drinks in mini bar and modern room decoration. The buffet breakfast is great too. Best of all, it is located next to Pyramid Shopping Mall that offers nice restaurants and retails shops.

Date of stay: May 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Companion09662009696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 3 weeks ago

Dear Companion09662009696

Thank you for your stay and review of Sunway Pyramid Hotel. We're glad you enjoyed your stay with us. As an integrated destination, our guests are provided access to use the various facilities within the different hotels, including that of the swimming pool and breakfast venue. We will certainly share your compliments with the team; they will be delighted.

The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. The Sunway Pyramid Mall has over 900 retail outlets and complimented by over 170 F&B outlets. Additionally, there are extensive facilities and services within walking distance of the hotel in the integrated city. We hope you had the opportunity to explore the many facets of the destination.

We look forward to welcome you back to Sunway City in the near future.

Thank you and have a pleasant day ahead!

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Breakfast, fitness Centre have to walk to next door but the breakfast spread was superb.

Junaid, one of the staff during breakfast was excellent with his hospitality.

Room condition was good & sufficient

Walking distance to mall & near to basically everything you need

Front office staff was very friendly & check in check out process were efficient

Overall stay was good & worth to stay

Would definitely come back again in the future

Date of stay: May 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
1  Thank Fearless65610480191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 3 weeks ago

Dear Fearless65610480191

Thank you for your stay and review of Sunway Pyramid Hotel. We're glad you enjoyed your stay with us. As an integrated destination, our guests are provided access to use the various facilities within the different hotels, including that of the swimming pool and breakfast venue. We will certainly share your compliments with the team; they will be delighted.

The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. The Sunway Pyramid Mall has over 900 retail outlets and complimented by over 170 F&B outlets. Additionally, there are extensive facilities and services within walking distance of the hotel in the integrated city. We hope you had the opportunity to explore the many facets of the destination.

We look forward to welcome you back to Sunway City in the near future.

Thank you and have a pleasant day ahead!

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Helpful, friendly and well manner staff with a very comfortable environment and room is very clean. The location is very convenient for family which the water park is just next to the hotel (Sunway Lagoon) and the shopping mall is just the corner.

Date of stay: May 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Roving53950031775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 3 weeks ago

Dear Roving53950031775

Thank you for your stay and review of Sunway Pyramid Hotel. We're glad you enjoyed your stay with us. As an integrated destination, our guests are provided access to use the various facilities within the different hotels, including that of the swimming pool and breakfast venue.

The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. The Sunway Pyramid Mall has over 900 retail outlets and complimented by over 170 F&B outlets. Additionally, there are extensive facilities and services within walking distance of the hotel in the integrated city. We hope you had the opportunity to explore the many facets of the destination.

We look forward to welcome you back to Sunway City in the near future.

Thank you and have a pleasant day ahead!

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

1. Clean, Good Room.
2. Stayed at Room 9113.
3. Good View of Sunway Resorts Hotel & SPA Front View +.Partial View of the Sunway Lagoon.
4. Informed hotel that daughter's birthday is in May, the hotel placed a birthday cake in the room.
5. We paid RM 250 / night but doesnt include breakfast. Would be good if the hotel includes breakfast at this budget.

Date of stay: May 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank PaulineW1451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 3 weeks ago

Dear PaulineW1451

Thank you for your stay and review of Sunway Pyramid Hotel. We're glad you enjoyed your stay with us. As an integrated destination, our guests are provided access to use the various facilities within the different hotels, including that of the massive landscaped swimming pool. We hope you took advantage of the proximity of these leisure facilities.

The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. The Sunway Pyramid Mall has over 900 retail outlets and complimented by over 170 F&B outlets. Additionally, there are extensive facilities and services within walking distance of the hotel in the integrated city. We hope you had the opportunity to explore the many facets of the destination.

We look forward to welcome you back to Sunway City in the near future.

Thank you and have a pleasant day ahead!

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Clean room not good need to be improved on this some bin still in the room .
This area comfortable for travelers and business trips. For business trip not recommended because no Table for working. For relax it ok.

Date of stay: May 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
1  Thank Relax42409697953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 3 weeks ago

Dear Relax42409697953

Thank you for your stay and review of Sunway Pyramid Hotel. We're glad you enjoyed your stay with us. As an integrated destination, our guests are provided access to use the various facilities within the different hotels, including that of the swimming pool and breakfast venue. On your future trip back, do let us know should you like a room with a working table; we have rooms that are configured with one.

The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. The Sunway Pyramid Mall has over 900 retail outlets and complimented by over 170 F&B outlets. Additionally, there are extensive facilities and services within walking distance of the hotel in the integrated city. We hope you had the opportunity to explore the many facets of the destination.

We look forward to welcome you back to Sunway City in the near future.

Thank you and have a pleasant day ahead!

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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