We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The head chef made our holiday !! ”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sunway Pyramid Hotel
Ranked #5 of 45 Hotels in Petaling Jaya
Belfast, Northern Ireland, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The head chef made our holiday !! ”
Reviewed July 22, 2014 via mobile

We arrived in PJ on the 6th July and while the Sunway Pyramid Tower is not a 5* hotel ( we could not get accommodation at the resort ) the staff (Mr. Irwin ) more than compensated for a problem with our booking and upgraded our entire family of 8 to executive suites. The rooms are a little dated but clean and functional and again staff were terrific . The pool was stunning and again the staff were kind and helpful - an older man (sorry no name) was attentive and helpful and served us great cocktails : ) The children were thrilled with the facilities - Although the pool is actually located in the hotel next door it was literally a few minutes walk through a joined walkway. With three GF in our party -eating can be tricky - The head chef Partibhan ( sorry if it's misspelled) was incredible - this charming attentive and graceful man stopped to chat with us each morning and ensured we had GF food - making specialist breads and dips for us each morning . As a restaurant owner I am very aware of the importance of the role of a head chef - they really are at the heart of any restaurant - Partibhan was everything a head chef should be and more - (lookout Sunway) - we wanted to bring him with us - I understand the breakfast restaurant is changing shortly - I only hope what ever Sunway do they keep Partibhan there - he made our stay so enjoyable - thank you : )

Stayed July 2014
Helpful?
Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Pyramid Hotel, responded to this review, July 29, 2014
Dear Jane F,

Wow! What an amazing review! Thank you from the bottom of our hearts for such a heartwarming and lovely review. Thank you for choosing to stay with us and for your beautiful comments of our wonderful staff here. We will be sure to share your kind words with them, especially to Chef Partiban for his wonderful service and attention to your family’s need for Gluten Free food.

We hope that you and your family had a wonderful and memorable stay with us and hope that you will return again for another stay in the future. Our doors will always be open to you and your family.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,160 reviews from our community

Traveler rating
    260
    451
    279
    94
    76
See reviews for
468
130
44
372
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 19, 2014

We traveled there as a family of four for a figure skating competition at the mall. We stayed in connecting rooms, a necessity as the rooms are quite small.

We wouldn't call it a resort but it is convenient to the water park and mall. It is not the best place to stay for visiting KL but fine if you want a weekend away with the kids or need access to the mall, as was our case.

The rooms were clean. They are a little dates and my daughters didn't like the taste of the bottled water.

Overall, we'd stay there again if put in the same position.

Stayed June 2014, traveled with family
Helpful?
Thank hvdvoorde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Pyramid Hotel, responded to this review, July 22, 2014
Dear hvdvoorde,

Thank you for providing us with your review on your stay. We are glad to have been able to meet your expectations during your stay with us. We are glad to hear that you will consider returning again should the opportunity arise and we hope to improve further to impress you when you return.

Thank you for your feedback and we hope to see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ras Al Khaimah, United Arab Emirates
1 review
Reviewed July 16, 2014

We enjoyed our stay, it was clean, the staff were prompt, and their breakfasts had a wide selection, from continental, to local, and even a Middle Eastern section.
The swimming pool is also a great experience.
The only incident I had was when due to personal reasons, not related to any dissatisfaction with the Hotel, we decided to check out a couple of days early and the booking department tried to make us pay for the extra days we had initially booked. This was resolved promptly and efficiently by the Front Desk manager when i raised my objections, but a nagging thought in my mind makes me wonder what would have happened if I had not known my 'rights'.
Otherwise, if you don't mind the drives to KL , its good value for your money.
My only advice is to plan your trips to downtown KL carefully so you do not get stuck in any rush-hour traffic which turns a 20 minute drive easily into an hour .
Taxi;s from the hotel predictably are expensive but picking one up at the main entrance of the attached Mall is a good idea.as they are reasonably priced

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 932Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2014

If you are looking for a stay within the vicinity of Sunway Pyramid and the Lagoon, this is somehow a modest stay. Bare in mind that noise insulation is very bad. Breakfast is still good enough though.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Tang Teng F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina_Barlet, Guest Relations Manager at Sunway Pyramid Hotel, responded to this review, July 13, 2014
Dear Tang Teng F,

Thank you very much for writing us your review! We are however saddened for not being able to assist you further with the noise disruptions from your room. However we thank you for your helpful feedback and we hope to improve further so that we can welcome you back to a more comfortable stay.

Thank you very much again for taking the time in writing us this review and we hope to see you again soon.

Best Regards,
Christina Barlet
Guest Relations Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 7, 2014 via mobile

Just what you would expect at this price point. Comfortable in the standard rooms on level 8.

With access to other Sunway hotel facilities (pool, fitness centre etc) and the integration withe the Pyramid mall this is a great option.

Oh and the breakfast buffet is the best I have ever experienced, and the friendly attentive staff very well trained.

I will come back

Stayed July 2014
Helpful?
1 Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina_Barlet, Guest Relations Manager at Sunway Pyramid Hotel, responded to this review, July 13, 2014
Dear Matt P,

It is wonderful to hear from you and for such a wonderful review provided of your stay. Thank you very much for you kind words and we hope that you will return again in the future for another stay. Please do let us know when you return and we will be happy to welcome and accommodate you once again.

Take care and we will see you again soon.

Best Regards,
Christina Barlet
Guest Relations Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perai, Malaysia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 6, 2014

Went to check in couple of days ago thinking just taking my kids for fun. I checked in and about 10 mins later i checked out due to family matter and need to leave urgently. I thought they could cancel my reservation since i only checked in 10 mins but they only refund me 50% and charged me for half day. i think this is very unpleasent for me. I think they should consider my situation. The room that i selected cost about rm500/pernight. And all the room is non-smoking room and there are fine of rm400 if smoke in a room. it is very unconvenient for all the smokers as they have to keep on going down to outside just to smoke.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruby_angel81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakarta
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 4, 2014

As the title states, the hotel is in need of a renovation. The paint is faded, carpets are worn, bathroom drains need unclogging and the furniture is chipped and showing it's age. Also note that there are no amenities other than a bar and the breatfast restaurant. No gym, no swimming pool. Have to say though that the location is pretty good as it is adjoining a mall. Staff are also very nice and helpful. Not enough though to justify the prices they were charging at about 150 USD a night.

Only reason we chose this hotel was it's proximity to Sunway Lagoon which did not meet up to expectations either (will cover on a nother review). Better off staying at another hotel. If you want one next to a mall consider Traders hotell next to KLCC or The hotel at Midvalley Mall. Then just take a cab or drive to get to the waterpark.

Room Tip: Pay the extra 15USD or so to get the waterpark view. The cheapest rooms don't even have a view...
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csu021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina_Barlet, Guest Relations Manager at Sunway Pyramid Hotel, responded to this review, July 9, 2014
Dear csu021,

We are sorry to hear that we were unable to meet your expectations during your stay with us. The condition of the room is no excuse and we will be forwarding your feedback to our management staff to consider improving our facilities.

Please do note however that the guests of Pyramid Tower Hotel are free to utilise the gym and swimming pool at Sunway Resort Hotel & Spa. Perhaps it was an oversight on our behalf of not informing you during your check-in of these facilities. We will be sure to inform our front office staff of this as well.

We do thank you however for choosing to stay with us and we hope to improve further to one day welcome you back. Until then, take care and have a great day ahead.

Best Regards,
Christina Barlet
Guest Relations Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Petaling Jaya hotels
0.0 mi away
Sunway Resort Hotel & Spa
Sunway Resort Hotel & Spa
#4 of 45 in Petaling Jaya
4.0 of 5 bubbles 1,774 reviews
0.3 mi away
Sunway Clio Hotel
Sunway Clio Hotel
#1 of 45 in Petaling Jaya
4.5 of 5 bubbles 508 reviews
0.1 mi away
Resort Suites Hotel at Bandar Sunway
Resort Suites Hotel at Bandar Su...
#12 of 45 in Petaling Jaya
4.0 of 5 bubbles 42 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Hilton Petaling Jaya Hotel
Hilton Petaling Jaya Hotel
#2 of 45 in Petaling Jaya
4.0 of 5 bubbles 1,319 reviews
5.3 mi away
One World Hotel
One World Hotel
#3 of 45 in Petaling Jaya
4.0 of 5 bubbles 1,090 reviews
4.6 mi away
Eastin Hotel Kuala Lumpur
Eastin Hotel Kuala Lumpur
#7 of 45 in Petaling Jaya
4.0 of 5 bubbles 584 reviews
Show Prices
Show Prices
Show Prices

Been to Sunway Pyramid Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunway Pyramid Hotel

Property: Sunway Pyramid Hotel
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Petaling Jaya
#5 Spa Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Official Description (provided by the hotel):
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Hotwire, Hotels.com, Booking.com, Ctrip TA, Cheap Tickets, Evoline ltd, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Sunway Pyramid Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing