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Sunway Pyramid Hotel
Ranked #6 of 50 Hotels in Petaling Jaya
Reviewed April 2, 2014

This is a city hotel compared to the hotel next door but almost 30% off. So one can't complaint so much.

The room is compact but problem is the wall is too thin where one can hear what is going on next door. Also there is no separation of business traveller vs family fun vacation goers, all house under one floor. So it caused quite an inconvenience.

Other than that it is just in the mall, so good place to rest for family vacation.

Room Tip: Ask for room not facing the road if you are a light sleeper as there are two clubs facing the hotel.
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  • Stayed: February 2014, traveled on business
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Thank sayvonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded April 6, 2014

Dear sayvonna,

Thank you for providing us with your feedback and we apologise for the inconvenience faced during your stay with us. Your feedback to us is important and it will help us improve our services better. Thank you again for staying with us and we will strive to improve our services better to accommodate our current and future guests.

All the best from all of us at Sunway Resort Hotel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,022 - 1,028 of 1,426 reviews

Reviewed April 1, 2014

Room was very very plain. No view. It may be the cheapest category room but for the same room rate, I could have gotten much nicer room in a 5-star hotel located about 10-min drive away. This 4-star hotel did not actually have its own swimming pool. You have to go to its sister hotel located next door to access the pool. There was a 4-star hotel not far away with a few pools. If the hotel wanted to share pool, it should have built its own access so that guests wouldn't have to go through lobby of another hotel to go to the pool. The pool closed at 7pm which was too early for Malaysia.
Breakfast was very good. Good location - close to shopping mall and theme park.
Free wifi. Speed at times was slow causing my phone and tablet to drop the connection.
I will not return.

Room Tip: If you definitely must stay in this area, pay a bit more to stay at its sister hotel, Sunway Lagoon...
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  • Stayed: March 2014, traveled with family
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Thank Mohd Azhan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded April 6, 2014

Dear Mohd Azhan I,

We are sorry to hear that we were unable to meet your expectations during your stay with us. Thank you however for choosing to stay with us during your holidays. We appreciate the feedback given and will see what can be done to help improve our services better.

Thank you once again for your time and have a great week ahead.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed April 1, 2014

My family,2 adults and 3 kids.booked two executive connecting rooms when we checked in. we think it is strange a 4 stars hotel do not provide metal teaspoon that usually comes with your tea and coffee making amenities. we went to sunway lagoon the next morning.upon coming back to the hotel.i found a manager in my children's room.telling me that one of the bed lamp shade was broken.minutes later,my children enter the room,they were equally shocked that the shade was broken.they confirm they have nothing to do with the lamp shade.The housekeeping said there is no broken pieces anyway.we offered to pay for the lamp shade if it is really broken by my children.but they have to be pretty sure it is broken by us.when we checked out the lamp shade was not in the bill cos we definitely did not break the lampshade.

  • Stayed: March 2014, traveled with family
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Thank denisechua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded April 6, 2014

Dear denisechua,

Please accept our apologies for the inconvenience faced during your stay with us. Thank you for highlighting your comments to us. Our management staff will look this and try to learn more of your stay.

Thank you for finding the time in writing us this review and have a great week ahead.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed April 1, 2014

I stayed for 1 night last Saturday 29/03/2014 with my family...what can i say the room are really terrible. From all my holiday this is the worst room i ever stayed.Is it because i've booked under booking.com thats why the Hotel have to treat their customer so and so????you can check my details when i'm check in on 29/03/2014 (room 7716). TQ

Room Tip: I don't think i can recommend to others.
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  • Stayed: March 2014, traveled with family
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Thank nhaslina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded April 6, 2014

Dear nhaslina,

We are sorry to hear that we were unable to meet your expectations during your stay with us. Please rest assured that all our guests receive the same service and none will be treated differently based on where the reservations are made. Our management staff would like to personally contact you to apologise and to learn more of your experience during your stay with us.

Thank you again for your time and we hope to hear from you soon.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed April 1, 2014

If you want to have a very easy hotel to access shops and good restaurants it is a very good selection, staffs are very friendly and will to help guests with smiley faces..very good C/P value, good choice not only business trips also good for family trips, only one little thing I can complain is that this hotel is very big if you like small hotel.Next stay here when you are in KL.

Stayed: April 2014, traveled on business
Thank Teddy-DP8389TW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded April 2, 2014

Dear Teddy-DP8389TW,

Thank you very much for your great review! We are glad you had an enjoyable stay with us during your business trip and it had been a great pleasure to have welcomed you here. Should you ever decide to return for another stay in the future, please do let us know and we will be very happy to accommodate and welcome you back for another great stay with us.

Until then, have a great day ahead and we hope to see you again soon.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed March 31, 2014

Chose this hotel, as we were looking for a hotel close to both the sunway lagoon theme park and sunway pyramid mall, and at a reasonable price.
Stayed for one night with 2 connecting rooms.
The room is quite spacious, but rather basic.
The breakfast was ok, with a reasonable variety of choices

I only have 2 improvement advice
1) we were driving from KL, as soon as we got to sunway, there was no indication of where the hotel is, so we ended up wasting some time looking for the hotel.
2) appreciate that another alternative for ironing room, i.e. borrowing an iron and iron board from housekeeping. not everyone want to iron in that room, and probably want to do it in their own room.

  • Stayed: March 2014, traveled with family
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Thank Firdaus188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded April 2, 2014

Dear Firdaus 188,

Thank you very much for the kind review provided. We are glad that you had enjoyed your stay with us and we have also taken note of your comments in regards to the improvements and will forward them to the management team to deliberate.

Thank you again for your time in writing this review and we hope to welcome you back again soon.

All the best from all of us at Sunway Resort Hotel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2014

I stayed for one night due to the hotel's distance to some industrial areas in Selangor. I have been to the Sunway resort before, but not to its hotels. Overall, the resort offers many attractions and activities, especially for families, and the adjacent mall further bolsters the hotel's good location. I believe guests will be paying for the location more than anything.

But for the hotel itself, I think it is just average; guests will see signs of ageing in the fixtures, bathroom, etc. It's quite a good hotel, but it can use some renovations (a facelift, perhaps). In particular, check the leak coming from the ceiling along the hallway of Room 3176, right after the door, past the bathroom. By morning, most of the hallway would be wet due to dripping water.

  • Stayed: March 2014, traveled on business
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Thank UlugBek99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded March 31, 2014

Dear UlugBek99,

Thank you very much for the review provided. We thank you for choosing to stay with us during your holiday and we thank you very much for the comments provided. We will be sure to forward them to our management staff to help improve our facilities better.

Thank you again for your time in providing us with your review and we will strive to improve further to better serve you and all our guests. Have a great day ahead and see you again soon.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Petaling Jaya
#6 Luxury Hotel in Petaling Jaya
Price Range: $73 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Official Description (provided by the hotel):
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon

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