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“Short stay ”

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Sunway Pyramid Hotel
Ranked #5 of 45 Hotels in Petaling Jaya
singapore
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Short stay ”
Reviewed October 5, 2013 via mobile

Just returned from a 4n stay in a executive room.
1St impression based on the outlook of the hotel, looks like some sleazy 2* hotel. However once im inside of the hotel, my perception changed.

Nice modern decor, clean and bright. Not 5* grand but would say at least a 4*.
Service was great, ushering me to the checkin counter. Checkin was prompt. surprised by the bell-boy who volunteered to checkin my luggage wthout even me asking!
Room is nice and clean however abit small compared to other 4* hotels in KL wth the same price. I hv got partial water theme park view so its not that bad. Aircon however is not that strong.
Gd location as very accesible to pyramid mall which is a food and shopping paradise. Lots of big brands but only slight cheaper due to exchange rates. Food however is cheaper compared to sg.
A feedback to the management:
Pls change the key cards. Its so "sensitive" If u place the key card near mobiles, credit cards or even magnets, the key cards get reset and it will be rendered useless. This is the first i heard since i travelled quite often. I hv to go to the reception to reset my key card thrice.
2Nd, variety of the buffet breakfast and dinner is quite bad unlike what others hv said here. I skipped 2 breakfast even its included in my room.

Overall a not too bad of a stay.

Stayed October 2013, traveled as a couple
Helpful?
Thank adknet03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this review, October 9, 2013
Dear adknet03,

Thank you very much for providing us with this review and your feedback. Firstly, please do accept our apologies for the inconvenience faced during your stay with us. We truly appreciated the feedback that you had provided to us, we have forwarded them to the necessary teams for their action.

Your comments will definitely assist in helping us improve to better serve our guests in the future. Thank you again for your patronage and we hope to improve better and eventually welcome you back again in the future.

All the best from all of us at Sunway Resort Hotel & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Amman, Jordan
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 1, 2013

we enjoyed our stay especially it was for spending some time at the sunway lagoon, few of the parks were closed for upgrade but we still had much fun and activities to do.
The hotel was very good in terms of breakfast, room specious, hotel service, and cleanliness. the hotel staff were very nice and helpful regarding any advise you ask for. also there is a Pyramid big mall you can walk through and shop whatever you look for.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ehsan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this review, October 3, 2013
Dear Ehsan S,

Thank you for your wonderful review. We are really glad to hear of your pleasant stay with us here at Sunway Resort City. We hope that your stay with us has been memorable enough to convince you to return for another stay in the future, and if that does, please do reach out to us and we will do our best to accommodate you once again.

Thank you again for the time in writing us this review and we hope to welcome you back soon.

All the best from all of us at Sunway Resort Hotel & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 28, 2013

Stayed there as a recee trip for an event. Got bad impression from start. Room given was dirty, small and worn out. Air conditioning was extremely bad and hot in the middle of the night. Cannot sleep comfortably. Me and my husband checked into the hotel (standing physically in front of the Front office staff who checked us in) but was told we had only 1 breakfast in the morning. Staff at breakfast was not even bothered to explain to us why we only had one breakfast. We were supposed to stay 2 nights but we decided to check out after that first night. Went to our room at 1235pm to pack our bags to check out but room key could not be used..my husband had to walk 2 times to the front office to get the key card swiped again and still could not be used! Finally a front office staff came and opened the door for us. Checked out of the hotel fuming and angry and upset. How are we going to bring in 200 rooms staying for our event here when we were not happy with the hotel? Hmmm...better change our mind or the hotel better buck up soon! Even when we checked out, we had to walk and try to get a taxi.. the hotel staff was not bothered! First and last time. Hotel is old and really needs to be renovated especially the rooms and bathrooms and rate we paid was expensive!!!!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this review, September 29, 2013
Dear Sharine T,

Please accept our deepest apologies for all the inconveniences faced during your stay with us. It is no excuse for us to provide such poor service to any of our guests at any time. Please allow us to contact you personally to apologise and to learn more of your stay to see what can be rectified from it.

Our representatives will do their very best to assist you and to learn more from this to improve our services better. We apologise again for this inconvenience and hope we are able to reclaim your assurance of our services to better assist you in the future.

All the best from all of us at Sunway Resort Hotel & Spa.
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Travelers are raving about these Petaling Jaya hotels

Balikpapan, Indonesia
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 25, 2013

We stay only one night in this hotel. It's a pleasant place to stay, good location. It is connected with shopping mall, and close by to many culinary and tourist attractions in Petaling Jaya. The breakfast is wonderful, a show on its own, with the local breakfast meal as our favourite. The room is clean, a bit gloomy though.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FahadB964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this review, September 26, 2013
Dear FahadB964,

Thank you for finding the time to write us this review. We are glad to hear of your comfortable stay with us. Should you ever require any assistance in arranging for your next visit, please do contact us and our staff will be very happy to accommodate and assist in making your visit pleasurable.

Thank you once again for your review and we hope to see you again soon.

All the best from all of us at Sunway Resort Hotel & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 23, 2013

It was my first time at Sunway Resort and Spa and I just loved it. First we were given excellent discount group rates for our Conference. What is also so unique in the hotel is that it is interconnected to all the attractions it provides - a water and amusement theme park, a posh shopping mall complete with an ice skating rink, a medical center, a police station, a number of banks, 24 hour convenience stores and restaurants, a university, and even housing units. Its like a having its very own city within the hotel complex!

What is more commendable are the friendly English speaking staff assigned in the rooms and corridor halls, ready to ask what they can do for us. The concierge staff are also very accommodating. Atrium Cafe food is also have excellent variety, and even its staff are friendly and attentive.

Just a comment though-- While other international hotels are accepting US Dollars for payment, Pyramid Tower Hotel only accepts Malaysian Ringgit. We had to wait for the shopping mall to open at 10 am before we could check out for our flight back, to look for a money changer because the hotel does not have one. We almost lost our flight because of the time delayed during the payment process.

Bike

Room Tip: Ask for the room with a view. I failed to ask for this so I was given a room without a view. Useless...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BikeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this review, September 24, 2013
Dear BikeC,

Thank you for the wonderful review! Indeed we are a truly integrated resort and Sunway Resort City has everything a person needs within walking distance. Thank you also for the kind words and for acknowledging our wonderful staff in the hotel. Without them, we will not be who we are today.

We have noted your comments on the inconvenience of the payment and will channel it to the respective departments to consider your suggestion. Thank you once again for your time in notifying us with this review.

Thank you once again for your time and should you ever decide to return, please do let us know and we will be very happy to accommodate to your next visit.

All the best from all of us at Sunway Resort Hotel & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedok, Singapore
2 reviews
Reviewed September 23, 2013

Overall my family enjoy the stay in Sunway Hotel and the package for family of 4 is value for money. We had a whole day fun at the theme park and its very near to the hotel. Breakfast is good as compared to other Hotels in KL that i had stayed. Rooms are clean and the staff are friendly. My kids would love to come back again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kensan74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this review, September 24, 2013
Dear Kensan74,

What a sweet review! Thank you for choosing us to spend some quality time with the family. We are very glad to hear that everyone in your family enjoyed their stay with us and thank you for the kind remarks of our staff and service that we provided.

We would definitely be very happy to welcome you back in the near future, hence please do reach out to us should you require any assistance in arranging for your next stay.

Thank you very much again for your time and have a great day ahead.

All the best from all of us at Sunway Resort Hotel & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 18, 2013 via mobile

This is a nice hotel for a small familly. The room is decent and the hotel is adjacent to the mall and water park. Good to spend two days in if you have kids. The only bad incident we suffered from is food poisoning after eating the breakfast, so i suggest to have more focus on the hygien of the buffet. Overall satisfactory experience.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foufou1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunway Pyramid Hotel

Property: Sunway Pyramid Hotel
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Petaling Jaya
#5 Spa Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Official Description (provided by the hotel):
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon

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