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“Hockey Trip”

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Sunway Pyramid Hotel
Ranked #5 of 47 Hotels in Petaling Jaya
Reviewed September 13, 2013

We stayed here as the ice hockey tournament was at the rink inside the ball.

The check-in/out process is seriously disorganized. They have 12 counters, but never more than 2 people working.

Room service was fantastic, as were the rooms. Very comfortable. Enjoyed our visit

  • Stayed: September 2013, traveled with family
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Thank gregblakney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded September 16, 2013

Dear gregblakney,

We apologise for the inconvenience during your check-in process at our hotel. It is not the standard service we expect to provide to our guests and we will strive to provide better service to our future guests.

We thank you though for the kind mention of the room services and we are also glad that you find your stay with us comfortable. We thank you again for providing us with your review and hope that we will be able to provide better service on your next visit.

Thank you again and have a good day.

All the best from all of us at Sunway Resort Hotel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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977 - 983 of 1,310 reviews

Reviewed September 11, 2013

This is one convenient hotel that is connected to the huge Pyramid Mall so eating and shopping is no problem at all. It is within walking distance of 5 mins to Sunway Lagoon themepark entrance, You just need to turn right from the hotel main entrance, down 5-6 escalators and you are there. The entrance fees to the themepark is rather high imho which I will review separately.

However, this hotel is about 1-1.5 hour from LCCT and 30 mins from KLCC. Just FYI, the taxi ride is RM65-RM68 from LCCT and RM50 to KLCC. If you take hotel's taxi, more expensive at RM80 to KLCC. Thus, I would only recommend this hotel if your itinerary includes visiting Sunway Lagoon.

The Check-in Staff Ms Geeta was very service oriented and friendly. She was very professional and made us felt very welcome. The room was of good size with a nice view of the theme park. Maybe it's us but we always prefer detachable shower heads which the bathroom doesn't have. We find it will be more convenient when bathing our children. The breakfast range is wide and good. BTW, if you wish to swim, you have to walk across to Sunway Resort Hotel for their pool as Pyramid does not have one. We didnt use it though because we have had too much a swim in the themepark already.

  • Stayed: September 2013, traveled with family
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1  Thank miniacorns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded September 16, 2013

Dear miniacorns,

Thank you for the great review. We will inform Ms. Geeta of her excellent service and your kind comments. Thank you for acknowledging her and informing us of her job well done.

We have also taken into account of your suggestion about the detachable shower heads and forwarded them to the necessary departments to consider for any future upgrades on the hotel.

Thank you once again for choosing us as your preferred choice of destination and we hope to welcome you back again in the near future.

All the best from all of us as Sunway Resort Hotel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

My son and I stayed at Pyramid Tower Sept 4-8, 2013 for a hockey tournament.
Pros:
- convenient, adjacent to the large mall with its many restaurants and shops as well as the ice rink, close to Sunway lagoon water park and amusement park and many other attractions
- room was spacious (5106 then 5108 - twin bedded rooms with not much view)
- wifi was included
- included hotel breakfast was excellent
Cons:
- When I checked in my room was dirty - hair all over the floor - and I had to get housekeeping to clean it again
- decor is tired and walls, curtains and carpets are grubby
- I found a bed bug in my first room - 5106 - eww!
Although the hotel was quite full because of the tournament, the staff was quite efficient. However, when I found the bedbug I was very upset, and although the staff was happy to move me to a new room, I felt that they should have been more apologetic and offer something to make up for that.

  • Stayed: September 2013, traveled with family
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Thank Niki_was_here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded September 10, 2013

Dear Niki_was_here,

Please accept our apologies for the inconvenience that you had faced. We are truly sorry to hear that we were not up to your expectations during your stay with us. We truly appreciate your time in providing us with your feedback and comments, and alerting us of this matter.

Again, please accept our apologies and we will strive to improve our services and better ourselves to eventually convince you to return again for another stay in the future.

Thank you once again for your time in providing us with this review.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed August 27, 2013

I don't normally write reviews but I travel all over SE Asia for business and I wish someone had told me the following before I booked, so here you go.

While there are some plus points, as you will read in other reviews, I only care about two things in a hotel. 1) Comfy bed. 2) Internet that can stream video (youtube, bbc news)(wifi, cabled, paid: really doesn't matter to me.

This hotel fails facepalm style on both of those points. It's also miles from anywhere in the city and considering there is lots of choice in KL, I won't be coming back.

Room Tip: My room was booked as double and I got two single beds (I'm 6'6") with a window facing...
  • Stayed: August 2013, traveled on business
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Thank sounder22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded August 29, 2013

Dear sounder22,

Please accept our sincerest apologies on the inconvenience that you had faced during your stay with us. Thank you for raising your concern to us, we will look into improving the two points that you had provided in your review. Thank you once again for your time in providing us with this review. We will continue to improve our services to one day gain your back your confidence in us.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed August 25, 2013

Booked a room online for a night because we were there to enjoy the Sunway Lagoon for a day, 2 weeks back. The reception line was pretty long, but, the two young staff that attended to us were quite nice. There were no issues in getting an extra bed, but, since we had to pay for an extra breakfast (the booking that was made came with breakfast for two), none of us had the breakfast there the next day.

It was a nice surprise to get a room on the 25th floor and we had quite a view from our room. The room was gorgeous, although the tv was those "oldish huge fat kinds", not sure why they've not upgraded to a LED tv, being posh and whatnot. Not that it really mattered, since we were out most of the time.

I'd recommend anyone to stay there, if their budget allows them to, as it's pretty pricey for our taste.

  • Stayed: August 2013, traveled with friends
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Thank Ice_bel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded August 29, 2013

Dear Ice_bel,

Thank you for choosing us as your preferred destination of travel. We apologise that checking in took a bit longer than usual, but we were glad to hear that our staff managed to assist you in your requests.

We are currently updating our amenities and would like to again apologise that some parts of the hotel were not up to our standards. We promise to have this update complete as soon as possible for our future guests and hopefully to welcome you back again in the future.

Should you require any assistance in making your next stay comfortable, please do contact us and we will be very happy to oblige.

All the best from all of us at Sunway Resort Hotel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2013

We booked 2 rooms and stayed for 3 nights with our family of 3 kids, 3 adults. Greeted by Excellent front service staff who spoke good English. Staff went the extra mile to change our rooms to interconnecting ones on day 2 as it was not available when we checked in. Breakfast was a wide spread of cuisine, however it was a free sitting so waitress would not direct you to your seats and you have to find own seating which can prove challenging during crowded weekends and peak time. Waiters were also quite slow in clearing plates so many unclean plates were seen stacking on unoccupied tables. Overall, it was value for money cos our package came with sunway lagoon tickets for 2A2C. Down side is the hotel has no swimming pool and we have to walk to Sunway Resort and Spa for its swimming pool. Hotel is conveniently located next to shopping mall.

  • Stayed: August 2013, traveled with family
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Thank 48HTLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded August 20, 2013

Dear 48HTLee,

Thank you for the kind review; we were honoured to have been able to welcome you and your family for your stay with us. We apologise however for the inconvenience you had faced during your meal at the hotel. We have taken your feedback and provided them to the necessary party to help improve the service. Thank you once again for your time.

Should you ever decide to return for another stay, please do not hesitate to contact us and we will be very happy to accommodate.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed August 10, 2013

....does not make it good.
Building is old, square, architecture of the 70, lots of concrete, a bit rundown. Rooms are basic but ok. The breakfast buffet it huge in size with lots of variety for every ethnical background, but the quality is so so (who knows what went into that coffee). It is being run like a high school cafeteria. Well, the good news is that the hotel is connected to a big shopping centre where you can find decent food to eat. The staff is nice and tries to help.
Overall, the only reason to stay there is because you take the stairway right down to the Lagoon Park next to the hotel.

Stayed: August 2013, traveled with family
Thank SunriseSki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Pyramid Hotel, responded to this reviewResponded August 20, 2013

Dear SunriseSki,

Thank you for your kind feedback. We are saddened that we were unable to meet your expectations during your stay. We have taken your feedback and channel them to the necessary teams to help improve for our future guests. Thank you again for your time and we will continue to strive to improve our services to better accommodate our future guests.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Petaling Jaya
#5 Luxury Hotel in Petaling Jaya
Price Range: $74 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Official Description (provided by the hotel):
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon

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