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Royale Chulan Damansara
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Reviews (512)
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425 - 430 of 512 reviews
Reviewed October 19, 2013

SO we were a little confused between the Damansara (5 star) and The Curve (4 star) and found out they are actually 2 different hotels separated from each other by a shopping mall (part indoors and part outdoors- very lively and open as late as 10pm or later). There is a money changer in the mall which has a better rate than the airport. The Damansara were not able to change money for us. The only problem was the transportation from KUL (KLIA). We found information that the hotel provided airport transportation, but no one responded to our 'request' at time of booking so no transportation upon arrival at airport. We had also emailed the hotel only to receive an 'out of office for a week reply' - so we were disappointed that no one other than the Manager could answer general emails. Fortunately, there were some helpful drivers from hotels that fixed us up with a "Travel agent" car (a Mercedes) and agreed on a price of 200 MR (original price 250 MR - think they felt sorry for us!). Upon arrival we found out that you can order a car for 250 MR if you request it within 7 days of arrival, but this doesn't help if no one answers the emails, unless you want to call. Also, the hotel is about 1 hour from the international airport, so probably not the best choice for a short layover. What we experienced of the hotel was not much due to our short visit, but the hotel was definitely fabulous and well worth what we paid.

  • Stayed: October 2013, traveled as a couple
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Thank Vanessa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalebintang, Public Relations Manager at Royale Chulan Damansara, responded to this reviewResponded October 29, 2013

Dear Vanessa S

Please accept my apology for your unpleasant stay at our hotel recently.

Feel free to contact us at royalebintang@gmail.com, if you have any further questions or comments concerning your stay.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013 via mobile

I stayed here on whilst working in Kuala Lumpur. It has friendly, helpful staff, clean rooms and the facilities you would expect from any decent hotel. It's attached to The Curve Shopping Mall which has plenty of places to eat in the evening. The hotel has it's own gym but as usual with hotel gyms it's small and not every well equipped. However the Fitness First Curve Gym is in the shopping mall and a much better option if you want to work out.

Stayed: October 2013, traveled on business
Thank CeeLiggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalebintang, Public Relations Manager at Royale Chulan Damansara, responded to this reviewResponded October 27, 2013

Dear CeeLiggo

Thanks for choosing our hotel for your recent stay.

It has been a pleasure to serve you, do come back soon.

Thanks.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

The hotel is located out of KL city center, about a 20-30min drive from the Golden Triangle area. Within Mutiaria Damansara however, the hotel's location is almost perfect. It is within walking distance to the Curve, and there are lots of eateries, cafes and pubs within a stone's throw away. 1 Utama is a RM6-10 ride away.

The room is clean and spacious, a comfortable stay overall.

The service of the hotel could be improved further though. Seems like the default for most rooms are located on "smoking" floors...which is a bummer if you don't smoke because the cigarette smell permeates into the room from outside/through the air vents. So be sure to request specifically at the counter for a non-smoking room when checking. I booked the room through Agoda and had put in the request for a non-smoking room online, but still ended up on a smoking floor. :(

I wouldn't exactly say this is a value for money hotel, but it is comfortable with a good location. I probably will choose a different hotel if I were to return to stay in the area again.

Room Tip: If you are not a smoker, make sure you specifically request for a non-smoking room when checking in.
  • Stayed: October 2013, traveled with friends
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1  Thank audreybeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalebintang, Public Relations Manager at Royale Chulan Damansara, responded to this reviewResponded October 18, 2013

Dear Audrey Beh,

Thanks for visiting us, The Royale Bintang Damansara.

Please accept my apology for your unpleasant stay as they put you at the smoking level.

We hope you will see the improvement and enjoy your time with us in your next visit.

thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

Have been staying in city centre of KL for ages and was thinking to stay in outskirts of city. This hotel comes very highly recommended by associates. Had a wonderful stay and all the amenities a within a short walk and the staffs are friendly.... Very good spread of breakfast... Will be back!!!

Room Tip: Ask the receptionist for the rooms facing the pool... breathtaking view...
  • Stayed: March 2013, traveled on business
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1  Thank FreshprinceofBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalebintang, Public Relations Manager at Royale Chulan Damansara, responded to this reviewResponded October 15, 2013

Dear FreshprinceofBA

We would like to thank you for your recent visit to The Royale Bintang Damansara hotel.

It was truly a pleasure to serve you.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.

Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

hai, as in house guest of room 845 on 9-11 Oct 13, I m regret to inform you that the malfunction of your room access card required myself to walked to your reception desk 4 times in 2 days stayed, just to changed the card.

from my room to your lobby required me to walked for 5 minutes, another 5 minute waiting and walked back to room was a very unpleasant experiences especially to repeated it for 4 times.

also very surprising to inform you that your staff at reception desk not even apologize to me for all the difficulties.

in order to improve the service, request the hotel to warning the guest to verified the excess card daily to reduced the unpleasant experience by the in house guest.

from Saiful

  • Stayed: October 2013, traveled with family
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Thank cempedak2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalebintang, Public Relations Manager at Royale Chulan Damansara, responded to this reviewResponded October 15, 2013

Dear Cempedak2008

On behalf of The Royale Bintang Damansara hotel, please accept my apology for your unpleasant stay with us recently.

We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time.

We hope you will see the improvement and enjoy your time with us in your next visit. Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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