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“The only thing that is consistent is the poor service”
Review of serai

serai
Ranked #392 of 1,443 Restaurants in Petaling Jaya
Cuisines: Malaysian
Description: Malay Ïood & select fusion pasta in casual surroundings One can experience Nasi Ulam, Nasi serai special & Oxtail malay style makes you crave for it, even after weeks. Comes with choices of local desserts as well as great cakes. A great place for initiation into a taste ofgood malay food. The price is not cheap but the food quality makes up for it. Service is pretty attentive. And the ambience is so so but the sight of many" enjoying " the nasi (rice meals) works up one's appetite. Healthy portioning.My husband eats it all, I need to share with my daughter as we are small eaters leaving room for awesome deserts.
Restaurant details
Description: Malay Ïood & select fusion pasta in casual surroundings One can experience Nasi Ulam, Nasi serai special & Oxtail malay style makes you crave for it, even after weeks. Comes with choices of local desserts as well as great cakes. A great place for initiation into a taste ofgood malay food. The price is not cheap but the food quality makes up for it. Service is pretty attentive. And the ambience is so so but the sight of many" enjoying " the nasi (rice meals) works up one's appetite. Healthy portioning.My husband eats it all, I need to share with my daughter as we are small eaters leaving room for awesome deserts.
Kuala Lumpur, Malaysia
2 reviews
“The only thing that is consistent is the poor service”
Reviewed October 6, 2012

Have been there a couple of times and each time there service is such a big let down. Food is not bad at times though, if you are lucky. But service staff needs proper training. At times, they completely forget your orders and service is super slow. Not uncommon to wait for more than 25 minutes for your meal. Once we actually had to wait close to 45 minutes and even then food for each of us at the table came at different time. To make matters worst. One of us was not served and after everyone else almost finished their meal, the waiter came and told us that the final order meal needed another 20 minutes!

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Syltel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

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Rating summary
    Food
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    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first

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