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“Hotel is all right, be prepared for heavy traffic”

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Eastin Hotel Kuala Lumpur
Ranked #5 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Brisbane, Australia
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Hotel is all right, be prepared for heavy traffic”
3 of 5 bubbles Reviewed June 1, 2014

This hotel is located in heavy traffic. We are business travelers staying at this hotel, living in such a traffic heavy location, getting a taxi is not an easy job. The best thing I learned in Malaysia is to install MyTeksi app on my phone, with this the traffic situation was less a headache for us, normally the taxi can come in a few minutes after you book one by using the app. The hotel itself is OK, nothing spectacular. There are no many places to go for dining out within walking distance. If you are looking at a hotel in a vibrant area where you can get to do a lot of dining and shopping, then this hotel is not the ideal one for you. But the price is all right, so I guess for some business travelers, it's not a bad choice.

Room Tip: lower level rooms could be noisy, try to get a room at higher level
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RichardMeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review, June 5, 2014
Dear RichardMeng

Thank you for your comments regarding your stay with us .

Heavy traffic in most areas in Kuala Lumpur and Petaling Jaya is unfortunately a price we have to pay in the name of development.

In order to ease the task of getting a taxi may we suggest you kindly get the assistance of our Concierge department who will be willing to assist you .

The hotel also has a complimentary pre-scheduled shuttle service to selected destinations which is for the convenience of our hotel guests . Prior bookings are encouraged with our
Concierge services.

We hope you will choose to stay with us again and we look forward to welcoming you back soon.

Warm Regards

Jane Suppiah
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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577 reviews from our community

Traveler rating
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    125
    17
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Geneva, Switzerland
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed May 27, 2014

I stayed in this hotel for five days end of March and beginning of April 2014 (31.03 - 04.04.) for work. Rooms are big and very confortable, but it may be a bit cold (air condition works well here) so you may need to turn it off during the night. Bathrooms are also very clean and really big, bed is very confortable.
Service in the hotel is excellent, staff are very professional and will make sure that you have all services that you may need. Food is simple great. We had breakfast and lunches and indeed there si plenty of food from malay to indian, japanese, european. Lots of fruits and sweets, too, so do not be surprise if you add few kilos during your stay - it is hard to resist all that great and fresh made food!
I had no time to use facilities (swimming-pool, spa or gym) during my stay, so cannot provide advises on these. Meeting rooms are really good and well equipped, tea and coffee is served all time (not only during the breaks). I had good wi-fi internet connection in my room. Also it worked well in the meeting room that we used.

Room Tip: Definitely ask in advance for the room for non-smokers.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank topicdaliborka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review, May 29, 2014
Dear topicdaliborka

Thank you for your comprehensive review of our hotel on TripAdvisor .It is always great to hear such positive feedback regarding our services and facilities.

We place great emphasis on customer satisfaction and it is very encouraging to be given positive feedback to endorse that we are on the right track .

Should your travel plans bring you back to Kuala Lumpur , please come visit us again.

We look forward to welcoming you back in the near future .

Warm Regards

Jane Suppiah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed May 27, 2014 via mobile

Good :
1)hotel room ~ big, clean and comfortable.
2)Room dine in ~ ordered fish and chip. althought a bit pricey but worth of value, big portion .
bad:
1)not convenient , no restaurant or hawker around the area.
2) a distance to the nearest shopping centre .

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissasaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review, May 29, 2014
Dear Melissasaw

Thank you for the feedback you have provided .

We are delighted to note your positive comments on our room facilities and our room service offerings .

Available on a complimentary basis are pre-scheduled shuttle services to nearby shopping malls like Tropicana City shopping mall ( 2km away ) & Bangsar Shopping Centre. Located in the hotel vicinity are eateries offering food similar to stall food .

Having said that , the hotel itself has a variety of lovely dining options offering Japanese, Chinese , Western & local food choices which we hope you will be able to try out on future visits .

Thank you for sharing your feedback with us and should your travel plans bring you back to Kuala Lumpur , please come and visit us again.

Warm Regards

Jane Suppiah
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taguig City, Philippines
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 27, 2014

This Hotel is very good for Business Conference, Wedding functions and Family Vacation. The room is spacious and almost have the amenities needed by the guest. The location may not be good for shopping and food trips. Need to take a taxi to go to nearby local restaurant, drugstore, convenient stores and shopping malls. The room rate is almost the same of 4 star hotel, so it is affordable. The Wi-Fi Internet Access is free to all rooms and signal strength is very good.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boygomez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review, May 29, 2014
Dear boygomez

I am delighted to hear your positive comments with regards to your stay with us .

On your next visit please do use our complimentary pre-scheduled shuttle services to shopping malls located very close to the hotel as well as MRT stations.

We look forward to welcoming you back soon.

Warm Regards

Jane Suppiah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batam, Indonesia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 15, 2014

Stayed in Eastin in March for a friend's wedding. The hotel itself is decent, check in was fast and room is clean and big. Plus point is the free wifi, as i needed to check on my email regularly. Nothing much bad that happened through out my stay there, except the long queue for the taxi, especially during rush hour also i was a little bit disappointed with the room service in terms of the quality of food.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dino M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review, May 21, 2014
Dear Dino M

Thank you for your review of the Eastin Hotel Petaling Jaya .

I delighted to note the positive comments you have about the hotel.

We normally have taxis waiting in cue at the hotel taxi stand and do apologize that in this instance it took longer than expected to get one .

Your comment on the quality of our room service food has been passed on to our Executive Chef to ensure that we are consistently monitoring & maintaining our high standards in the food preparation department .

I hope your travels will bring you back soon to the Eastin & look forward to being able to welcome you back.

Warm Regards

Jane Suppiah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
5 of 5 bubbles Reviewed May 14, 2014

I have stayed in Eastin many times. I also recommended to my colleagues from overseas and they too love it. At the very last minute, I can also get the room at the normal rate. The room is clean, affordable and good for people without transport, there is a shuttle every day to selected malls.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tippy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review, May 21, 2014
Dear Tippy2014

Thank you for giving us the thumbs-up on TripAdvisor .

We are very grateful for your patronage & recommending us in turn to your colleagues .

Looking forward to welcoming you back to the Eastin Hotel Petaling Jaya .

Warm Regards

Jane Suppiah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed May 12, 2014

This is very much a business hotel, but with a very good brasserie and Chinese restaurant (the Japanese one is being refurbished). There is a wide range of food available at breakfast, with variations from day to day as to what's on offer. The a la carte in the evening was also wide-ranging, and during my stay there was a pasta promotion - some of the best pasta dishes I have ever tasted outside Italy. Rooms are a little dark and dated, and not helped by the dark veneer of the furniture, but they are clean and quiet. The bathroom could also be updated, although the walk-in shower was welcome after a heavy day; however, I was surprised that there was no sign of an electric point for a shaver. The pool was quite small and is rather crammed into a back yard with views of kitchen ventilation ducts and building rubble from the new restaurant works - however, the gym above it is modern and airy, with excellent equipment, and is for hotel guests only. I have two main causes for concern that stop me giving this 5 points - one is its isolation. It is situated in a business park, and whilst one can visit the bars, eating places, and essential shops, including a good laundry, florist and stationer, the place is virtually dead at the weekend, and the only way out is by taxi or shuttlebus - try and walk and you are confronted with 14 lanes of highway and a monorail under construction. The bus provided by the Utima 1 shopping mall at the weekend is good if you just want to spend a couple of hours in a shopping mall - it has to be booked in advance, though. My other concern is the bar; it looks nice and inviting just off the foyer with its water features and comfortable chairs. However, in the few weeks I was there I did not see a glimmer of a smile from any of the staff - that is, if you could find one to start with. This was not only in the evening, but also when I was entertaining colleagues to afternoon tea. There is a happy hour - half-price draught beer up to 9 pm - but nowhere is it advertised. On four occasions I had to send the bill back as the happy hour deductions were not included - to paraphrase Lady Bracknell in "The Importance of Being Earnest": to get it wrong once is unfortunate; twice is careless; more than twice starts to sound contrived. One other tip: if you want to book a taxi, do it through the very helpful concierge; if you book it through the man at his little desk outside, he'll give you one of his blue cabs at nearly twice the price!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Musexmner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane S, General Manager at Eastin Hotel Kuala Lumpur, responded to this review, May 16, 2014
Dear Musexmner

Thank you for taking the time to provide a detailed account of your stay with us .

Indeed the Eastin Petaling Jaya is a 5 star business hotel providing business facilities and in addition to meetings and conference facilities , also offers the food & beverage dining facilities like the Ee Chinese restaurant and Swez Braserrie which you reviewed favourably .

The Japanese restaurant- Eyuzu Cuisine which was under renovation when you stayed with us is now fully opened .

I have taken note of your comment on the Lounge & will definitely address it with the Lounge team for improvements .

Please accept my sincere apologies on the error made in the bill.

In addition to the shuttle bus offered by 1Utama , the Eastin too offers complimentary pre-scheduled shuttles to nearby shopping malls like Tropicana City Mall and Bangsar .

Thank you for staying with us and I look forward to welcoming you back to our hotel soon.

Warm Regards

Jane Suppiah
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eastin Hotel Kuala Lumpur

Property: Eastin Hotel Kuala Lumpur
Address: 13 Jalan 16/11 | Pusat Dagang Seksyen 16, Petaling Jaya 46350, Malaysia
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Petaling Jaya
#4 Best Value Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Eastin Hotel Kuala Lumpur 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
Eastin Hotel Kuala Lumpur hotel is a business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travelers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travelers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfill the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure. ... more   less 
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Also Known As:
Eastin Hotel Petaling Jaya
Doubletree Petaling Jaya

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