Rented 2 rooms on the 5th floor. After going to the pool, our room no. 520 door unable to open & was locked outside.
Seek hotel assistance-1st time called & was directed to go the reception. At the reception counter, the room magnetic card was reprogrammed. Went up again still door cannot open. Called 2nd time & was directed to for same process - went up again & still was locked outside.
3rd time called again but had to use assertive tone due to urgency & Only then, a hotel staff came. Imagine after 3 calls & more than 1/2 hr waiting would u feel happy. Causing us late for our apointment.
Getting it right the 1st time is considered good but after 3 time is the level of service in dire need for improvement - late in service recovery mode.
The reception counter when checking out- waiting time is also bad despite not many patron checking out at the particular time- the system needs improvement. Staff teamwork....
Nevertheless patience is a virtue & will come again cos :
1. Located nearby close friends & relative hses
2. Top end shopping complex is 5-10 min drive away. Accessibility to our convenience.
3. Room & bathroom - cleaner
4. Children liked the s/pool.
Maybe on that day my family was just unlucky the 1st time. But again managing expectations????
- Official Description (provided by the hotel):
- Eastin Hotel Kuala Lumpur hotel is a business class hotel of international standards. Situated strategically on Jalan Damansara, an upmarket location nestled conveniently within the vicinity of golf courses, shopping malls and office buildings, it is designed to suit your needs as a business or leisure travelers. Enjoy the warm Eastin hospitality and experience our passion for efficiency and service excellence. Catering to an array of travelers and corporations, we provide an unparalleled experience coupled with efficient services, amenities and facilities to fulfill the needs of our much valued guests. Our room is more than just 'deluxe,' it is a well designed, contemporary home with warmth, ultra modern facilities and glorious space to greet you. With a combination of warm hospitality, you also get a sense that you have reached the one place where business becomes a pleasure. ... more less
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- Also Known As:
- Eastin Hotel Petaling Jaya
- Doubletree Petaling Jaya