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“Kuala Lumpur Hilton”

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Hilton Petaling Jaya Hotel
Ranked #2 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Henderson, Nevada
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Kuala Lumpur Hilton”
Reviewed June 27, 2014

A very comfortable and clean hotel in a nice and central location. Rooms are clean and once again modern and the staff are both polite and knowledgable of the local area. Didn't eat dinner in the restaurant but did have drinks in the bar, nice atmousphere in there. Breakfast buffet was good but nothing really outstanding.
Overall a good experience without being anything that special

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthurkemish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, July 8, 2014
Dear Arthurkemish,

It gives us great pleasure to receive your positive feedback abouts Hilton Petaling Jaya, we are delighted that you were comfortable and felt well-taken care of during your stay. Thank you for your kind review and we look forward to delivering more great stay experiences to you in the future.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,342 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Uk
1 review
Reviewed June 27, 2014

This the best hotel I had stayed in Peraling Jaya... Excellent service at the executive lounge and even though the food are limited but you had an option to enjoy it at the Pago serai. Lobby area are busy in the morning and evening but manageable. Compliment to the lobby/club manager Ms Haliliah always portrayed her professionalism, smiley and exceed our expectation and not to forget Jacob of executive lounge. Kudos to the managemt. However, the internet connection very slow.. Please improve it

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scoot1299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, July 8, 2014
Dear Scoot1299,

Thank you for your kind feedback on our team members, especially Halilah and Jacob, who went the extra mile to ensure your well-being during your recent stay with us. We will continuously endeavour to deliver to all our guests. Your feedback regarding our menu options at the Executive Lounge and internet connection speed will be reviewed by the team.

We are grateful for your generous compliments and positive feedback, and we look forward to welcoming you back to Hilton Petaling Jaya. See you again soon on your next return.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SINGAPORE, Singapore
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 23, 2014

i requested for a taxi and the bell svcs insisted that KL taxi does not follow the meter rules . and was charged a flat rate of RM 150 and when i get on the taxi i asked the driver and the driver told me they have to give the bell counter personnel referal fee thats why they charged at RM150 . the meter fare was only 116 .this kind of practice is allowed in HILTON??????

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
6 Thank Swee Meng K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuantan, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 22, 2014

If you are looking for somewhere to stay at Petaling jaya, why not stay at newly refurbished pj hilton hotel ? This hotel offering a decent foods at their restaurant.In fact, the food variety is far more better than other hotels within the same 'star' rating e.g Tanjong Jara Resort,Dungun.

The room is big and the bathroom is clean. However, the gym facilities I.e Clutch hatch fitness centre is a turn down. Even though the hotel management is upgrading the fitness centre, those equipment available are out dated .

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamesong1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, June 26, 2014
Dear Jamesong1976,

Thank you for your kind review of Hilton Petaling Jaya, we are delighted that you were comfortable during your stay with us. With regard to the fitness center, it is under the supervision of a concessionaire, we will pass your comments for their review to ensure your comfort and well-being.

We hope to welcome you back soon.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 22, 2014

I only stayed here two nights, but must have been two nights where I enjoyed best customer serviced of my life! I came here to attend a medical interview in the Hilton Hotel; check-in was very smooth, highly commend the staff who were friendly and really tried to help. Dinner buffet was okay, but choices could have been better. Rooms were spacious and clean, nothing much more to ask! Only let-down was the internet; wish there was complimentary internet access provided. Still, daily rates were okay and provided high speed connection.

This hotel is far from KL so better to stay in a KL hotel. However, we realised they have daily free shuttles from Hilton to KL so that would be convenient. Breakfast buffet was good, and a la carte menus were great. Staff were very friendly and kind to us, supported me before my interview!

If I had to go back for a similar reason, I would definitely stay in the Hilton Petaling Jaya. It was a splendid experience; will never forget their hospitality.

Room Tip: Not much, really. Most rooms provide a view of the adjacent road, so it doesn't matter too much...
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chase C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, June 24, 2014
Dear Chase C,

Thank you for posting your review of Hilton Petaling Jaya. The comfort and well-being of our guests are always our priority and it gives my team so much pleasure to know that their attentiveness and hospitality made your Hilton Petaling Jaya experience special.

With regard to our wireless internet access, while we do offer complimentary access in the hotel’s public areas, you will be pleased to know that our Executive Room packages include complimentary WiFi, daily breakfast and access to our recently renovated Executive Lounge. We hope to welcome you back in the near future when you are back in Petaling Jaya.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
Reviewed June 19, 2014

The staff were a breath of fresh air extremely pleasant and helpful with great food and a friendly atmosphere. I would have no issue in returning as a business person responsible for an Engineering company within Asia I travel to many locations and this hotel is one of the better ones

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, June 24, 2014
Dear John M,

Thank you for reviewing your recent experience at Hilton Petaling Jaya. We are delighted that you enjoyed your experience with us and it would be our pleasure to be of service to you again when you are in Petaling Jaya.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 18, 2014

I have been staying at this property regularly for the past two years and overall it is definitely a home away from home. The rooms were all renovated / upgraded last year plus and it has added to the ambience of the hotel. The rooms are very comfortable, variety of food great, service pretty much superb and true Malaysian hospitality.
In addition there are numerous restaurants in front of the hotel for varied dining choices where even a couple are open 24 hours. There is a supermarket as well as watering holes also across the road in addition to the outlets in the Hotel.
Service, especially in the executive club lounge is outstanding. The team there of Puterie, Gaffar, Sukhven and their colleagues are always ready to go the extra mile, use their initiative well and perpetually with a genuine smile. The welcome upon arrival at the Lobby is good.
On the F&B side, some improvement is definitely needed. On numerous occasions, service in the Café is lacking and this is primarily due to the lack / shortage of staff. A simple a la carte order can take up to 24 minutes and there is hardly any service attention.
The Chinese restaurant and Japanese are excellent in terms of food, variety and service.
In the Executive Lounge, please change the daily breakfast as it is the same food daily. Yes, there is the choice of going to the Café, but what's the point of staying on a Club floor and then having to go down for Breakfast. I am sure the F&B Manager and Chef can be more creative!
One of my friends has a birthday and Puterie surprised the guest with a nice card and cake while Housekeeping did a special presentation in the room. All simple but well received added touches.
Although there are a few shortcomings, it is still my preferred hotel of choice and strongly recommend a stay fro a few nights.

Room Tip: Rooms in either wing are good and comfortable but will recommend an executive club floor room.
See more room tips
  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DTRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, June 24, 2014
Dear DTRM,

It is always a pleasure to know that our guests enjoy their experiences with us. Thank you for your kind recommendation of Hilton Petaling Jaya. We are delighted that you felt very much at home during your recent stay with us. Thank you for your kind compliments of our team members, especially Sukhvin, Putri, Ghaffar, for their service. We have taken note of your comments regarding the menu choices and the service at Caffè Cino. You will be glad to know that your feedback is being addressed in our regular food and service review and quality check.

You are always welcome to your home away from home, and we look forward to seeing you again soon.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Petaling Jaya Hotel

Property: Hilton Petaling Jaya Hotel
Address: Hilton Petaling Jaya Hotel No 2 Jalan barat, Petaling Jaya 46200, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Petaling Jaya
#2 Spa Hotel in Petaling Jaya
#2 Luxury Hotel in Petaling Jaya
#3 Best Value Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Petaling Jaya Hotel 5*
Number of rooms: 546
Official Description (provided by the hotel):
Hilton Petaling Jaya is located in the heart of the business and leisure districts, 15 minutes away from downtown Kuala Lumpur. The Kuala Lumpur International Airport is 45 minutes away by car, while the closest Light Rail Transit (LRT) station is just a short walk away. The hotel is a stylish urban retreat that leaves a lasting impression. Fine dining options, attentive service and Malaysian hospitality add to the experience, while nearby recreational and shopping facilities provide entertainment for all. ... more   less 
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Also Known As:
Hilton International Petaling Jaya
Hilton Petaling Jaya
Petaling Jaya Hilton

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