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“Comfortable, well located hotel”

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Hilton Petaling Jaya Hotel
Ranked #2 of 47 Hotels in Petaling Jaya
Certificate of Excellence
Reviewed December 13, 2013

I stayed at the PJ Hilton on a recent business trip and found it to be significantly better than others I've tried in the area. Front desk staff were most helpful and I found check in & check out to be speedy and efficient. For this trip I had the use of a rental car so the complimentary guest parking was also appreciated. Hotel and regular taxis are readily available to get around when driving's a hassle. Executive rooms come with lounge access which includes a light breakfast from 6:30am and drinks/nibbles in the evening. There's heaps of good local eateries very close by and Bangsar Village and the Megamall are only a short cab ride away if you're into shopping. My only minor gripe would be that the beds are extremely firm; OK, rock-hard in fact - but that seems to be common in Asia.

Room Tip: Go for an executive room on a high floor - good services and not noisy.
  • Stayed: December 2013, traveled on business
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Thank KevHinBNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,139 - 1,145 of 1,421 reviews

Reviewed December 11, 2013

Hilton Petaling Jaya is 15 mins drive away from Kuala Lumpur, preferably to have your own car to get around although the hotel provides shuttle bus to LRT station but at a restrictive time. If not, taxi is the only way to get around.

Rooms are spacious rates are reasonable. No free wifi for normal guest. As Im a Hilton Gold free wifi was provided. It was almost a great stay until the staff starts telling us we are not allowed to take photo in the hotel.

Since we are in house guest, i find no reason why we arent allowed to take photo of public areas. If there is a problem definitely i doubt ppl would stop taking the photo of the problem, if there is no problem, stopping guest from taking photograph only creates frustrated guest.

Secondly, some employees attitude needs to improve. The breakfast receptionist rarely smile, and when the new plate during buffet breakfast has stain, i informed the kitchen staff refueling the food beside me, all he did was took the plate directly, not even apologizing nor any responsive behaviour at all.

Since Im Hilton Gold and returning guest, these problems makes me feel very unwanted & doubt my next stay back.

  • Stayed: December 2013, traveled as a couple
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1  Thank TommyOoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2013

good business hotel - great breakfast buffet. Rooms are overall clean, sometimes the bath room seems not to be maintained with top standard. Only real deficit: quite noisy, when facing the side towards the motorway.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Christoph J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2013

Tripadvisor caters to whining on a highish level, and once one starts complaining about standard Hiltons, one might want to question one's demands. And surely, this applies to me as well. This is a good hotel, the rooms are fine, and yet - as one can see - the excitement is somehow missing. This hotel has a lot of ***** features, but there is a strong **** touch. I guess one of the reasons is that this is a hotel in KL, famous for it's dirt-cheap genuine luxury hotels with not just good but fabulous breakfast spreads (the Shangri-La flagship comes to mind), and that downtown KL there is a really excellent, true ***** Hilton. And plus, this one is in PJ; you do need to take a cab or the LRT everywhere.

Basically, I would recommend the hotel only for those whose work is in or near PJ (as was the case for me), in one of the corporations or universities in the area. "YOLO" and the price difference between this and one of the downtown KL palaces is really marginal in the end. But if you are booked into the Hilton PJ, nothing could be further from a catastrophe.

Just a few practical tips: I was on the 15th floor and soundproofing was great. The pool is cold and weirdly set up; not ideal for swimming. Just across the main entrance (cross the street but be careful) there is an ATM (none in the lobby), a supermarket, and a bit to the left a branch of the Sayid Indian restaurants which is fantastic (on a street food level). The sandwiches etc. in the hotel itself are good and cheap as well. Laundry service, as usual in a Hilton, is overpriced and not very thorough. The shower, as has often been mentioned, invariably does flood the bathroom floor because of bad cubicle design; for the first shower you take, watch it because slipping and crashing down on the floor is a real danger (no handbars or anything).

  • Stayed: December 2013, traveled on business
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Thank Aethelred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2013

We stayed at the Hilton for conveniency, we were part of a large party going to a wedding and that was the hotel of choice.
I had a particularly bad experience with the costumer service. As mentioned before we were part of a large group and a deal had been made for the price of the rooms. When we were exchanging e-mails with the staff for the booking they informed us one price, that fitted budget and we decided to stay there since it would't make such a big difference.
Time comes to pay and they asked us more than 3x the value quoted in their e-mails. It took us over 1h our to check out and we had a flight to catch.
And after 5 days we left they asked to charge to our credit card the remaining amount because they had made a mistake when quoting the price. A Hotel the size of the Hilton should own to their own mistakes, we where there for the conveniency, expecting to find there the same consistency you find in every Hilton. Some other member of our party were over charged (the normal price without the deal that had been agreed) and one of them had already payed for his stay and they had no sign of his booking. We were lucky that there was not much of a language barrier, I don't even want to think what would have happened otherwise.

The rooms are big, but when you take a shower the whole bathroom gets soaked. They have massive windows that look out into the city but you can't see a thing due to dirt. They also have a fan system in the room that is impossible to turn off and makes a hell of a noisy, making the sleep restless.

Breakfast was nice and the staff there were lovely and courteous.

  • Stayed: November 2013, traveled with friends
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Thank anaualu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2013

Hotel room is nice & modern but found dead baby roaches in the bath tub - hotel compensated with free lunch on our departure day. Hotel lobby smelt of tobacco - not good first impression of the hotel. In-room internet is payable when most of other 4 stars hotels provide complimentary internet. Requested for extra pillow & towel prior check-in but they did not provide when we arrive even though they've confirmed via email. When we call on the request, the operator sounded sacastic and not pleasant. Restaurant staff was clueless when asked for public free wifi password.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013 via mobile

Breakfast is a bit disappointing for a Hilton. Limited selection, sugary juices and mediocre bread.

Rooms can be noisy because of the pub on the ground floor.

Service is good and rooms are nice and clean. Except for the water pressure in the higher floors which could be higher.

Good value in general, would probably come again.

  • Stayed: November 2013
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1  Thank Oooo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Petaling Jaya Hotel

Address: Hilton Petaling Jaya Hotel No 2 Jalan barat, Petaling Jaya 46200, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Petaling Jaya
#2 Luxury Hotel in Petaling Jaya
#2 Spa Hotel in Petaling Jaya
#4 Best Value Hotel in Petaling Jaya
Price Range: $57 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Petaling Jaya Hotel 5*
Number of rooms: 546
Official Description (provided by the hotel):
Hilton Petaling Jaya is located in the heart of the business and leisure districts, 15 minutes away from downtown Kuala Lumpur. The Kuala Lumpur International Airport is 45 minutes away by car, while the closest Light Rail Transit (LRT) station is just a short walk away. The hotel is a stylish urban retreat that leaves a lasting impression. Fine dining options, attentive service and Malaysian hospitality add to the experience, while nearby recreational and shopping facilities provide entertainment for all. ... more   less 
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Also Known As:
Hilton International Petaling Jaya
Hilton Petaling Jaya
Petaling Jaya Hilton

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