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“Excellent Service”

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Hilton Petaling Jaya Hotel
Ranked #2 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Yawata, Japan
1 review
“Excellent Service”
4 of 5 bubbles Reviewed November 20, 2013

24 hour fitness club is very convenient.
At breakfast, Nora is always cheerful and help me start a good day.
When I complained about the noise from the highway, the receptionist was very helpful to find a suitable room for me with slight free-of-charge upgrade.

Room Tip: Away from the highway.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kazuma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,280 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Ontario
Level Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

Hello all! Stayed at the PJ Hilton several times, have eaten there many many times, while as a resident as well as a visitor.

Rooms: 4 * Very comfortable and clean and modern. Spacious. Nice solid walls due to the fact it was built before pre-fab became the norm for hotel construction. My only beef: non-smoking rooms can reek of smoke due to really rude obnoxious visitors from countries where "No Smoking" is unheard of. The housekeeping needs to do a better job is airing out and deoderising the rooms.

Breakfast: No carotids as one writer groused about. No vena cavas or femorals either, but, a damned good international buffet. I mean this is MALAYSIA for goodness sakes - where you have Indian roti canai for breakfast, hor fun for lunch and nasi with a nice beef rendang for dinner. Oh, and a steak and potatoes if you wish. Seriously - nothing for Chinese?! There is always an entire table of Chinese food for breakfast AND lunch. Oh dear.

The location of this hotel, as has been pointed out, is not near the centre of KL, but a taxi ride to MegaMall is 8 ringgit; to Bukit Bintang is 15; to KLCC is 18. This location is perfect if your work is at the nearby universities or businesses in PJ or Subang Jaya. Perfect if visiting family in the residential areas around KL.

Nearby Amenities: Extended stay guests also have access to a supermarket and drugstore across the street and some actually first rate restaurants in the area. Try the Chinese vegetarian restaurant a few minutes' walk away. Also the biryani at the Indian Muslim shop next to the supermarket is superb. Banks, post offices, bakeries, pubs, liquor stores, clinics are all 2 minutes away by taxi at the PJ New Town Centre ( a bit of a misnomer - it WAS new in the '80's but it's a really neat place to people watch and have your breakfast in the mornings.)

You gotta understand Malaysia's history to understand why the food here is not typically Chinese (mainland), or typically Indian, or even typically North American "Western". It's unique! Enjoy the difference!

Room Tip: Choose rooms in the renovated wing. Non-smoking, away from the elevators.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pluckycanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, November 22, 2013
Dear pluckycanuck,

It is always a pleasure to have you at Hilton Petaling Jaya! Thank you for your very supportive comments and we appreciate the positive feedback about our hotel and location. With regard to the carotid; apart from the cold salad bar, these food items are unavailable as we have a limited demand for them. However, they can be made available upon request. Please let us know, and we will ensure that you are served adequately.

We look forward to seeing you again in the near future and continue to be at your service.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 19, 2013

My first stay at PJ was in 2005. Since that time I have been to PJ Hilton at least 6 to 7 times each year and I always happy to be there. The improvement of the rooms after the renovation is amazing and the new wireless system is brilliant. Even my familiy enjoyed the stay in your nice hotel last July!
Special thanks to my favourite staff....Shaziera, Linda, Hasma and Walid!!!

I´ll come back
Thomas

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tompoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, November 22, 2013
Dear Thomas,

The pleasure was ours, to welcome you back to Hilton Petaling Jaya! We appreciate your kind feedback on our newly renovated guest room and WiFi. It is a delight to read that the warmth and attentiveness of our team members have made you feel comfortable.

Thank you for your continued support. See you again soon!

Kind regards.

Charles Marshall
Hilton Petaling Jaya
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成都, Chile
1 review
4 of 5 bubbles Reviewed November 18, 2013

good! and thanks! but the location is a little bit far away from klcc or twin tower. however adjacent restaurant are good and diversive. if the hotel can provide free wifi / internet connection would be great, other than the current way of connection "charging for extra fee". th breakfast is also good, but seems not suitable for chinese, i found it is hard to find something proper to eat.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, November 22, 2013
Dear Brian L,

Thank you for sharing your recent stay experience with us. Hilton Petaling Jaya is just a stone’s throw away from the Asia Jaya LRT (Light Rail Transit) station; which gives you direct access to KLCC in just 20 minutes.

We are delighted to read that you found the breakfast buffet to your liking. We also have a Chinese corner at our buffet that you can enjoy.

You will be glad to know that WiFi is now complimentary at all public areas and restaurants. We also offer room rates that include WiFi usage.

We look forward to seeing you again.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
1 review
4 of 5 bubbles Reviewed November 18, 2013

Overall very good. Rooms are newly renovated, clean and good. Bathroom is cleared well, and good breakfast. Location also convenient, close to LRT station, with supermarket and money exchange nearby. Good cake in the cafeteria :)

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Xuejing Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, November 22, 2013
Dear Xuejing Z,

Thank you for your kind review of Hilton Petaling Jaya, it was our pleasure to have you with us. We appreciate your feedback and hope to see you again in the near future.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
2 of 5 bubbles Reviewed November 17, 2013

The hotel is below the 5 stars level. Not well maintained.
Rooms: they are less than basic. We found a problem in the toilet that turned it into a mess and when we reported to the housekeeping he had a look and said tomorrow we will make it. This was 6:00 pm and not late at night.
The breakfast: not including enough carotid for international visitors. They focus more on the local taste and items. The coffee was very cold and the staff weren't friendly as we came late to breakfast due to our jet lag.
The location: very far away from any attraction point and nothing to be done in the area around. It takes almost 30 minutes to be in down town by taxi.
Overall the hotel doesn't give you the glimpse of Malysia visit and unfortunately that this is my first visit.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laila H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, November 19, 2013
Dear Laila H,

Please accept our sincerest apology for your recent experience. Your feedback is much appreciated. We will do our level best to ensure that our products and services meet the high standards expected of our brand.

We have just completed the refurbishment of all our bedrooms, executive lounge and meeting spaces. The soft refurbishment of the lobby and lobby lounge should be completed by the end of this year.

Petaling Jaya is popularly known as the thriving suburb of Kuala Lumpur and is ideal for those who do not want to stay downtown or wish to avoid heavy traffic. With LRT stations located within walking distance of the hotel, KL is easily accessible – just 20 minutes away.

Thank you again for your feedback and we hope to see you return to Hilton Petaling Jaya once the refurbishments have been completed, at which time we are certain you will have a better experience.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed November 17, 2013

I always choose this hotel whenever i go to KL. The hotel has really nice and clean room, the usual hilton standard that make u feel like home :) Being not right at Bukit Bintang area also make the price more reasonable. However, if u have car or take a cab, it's not that far from Bukit Bintang.

This hotel have many nice restaurant as well. A big plus. I enjoy all the restaurant in the hotel and the breakfast has huge variety.

The only bad point i see is the service level from the staff, it's a bit hit and miss, some are really friendly and try to meet your request, while some really need improvement. Being a hilton honours member, i was deny some standard benefits once.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lynnnss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, November 19, 2013
Dear sham17,

Thank you for posting your review. We are glad that you enjoyed our newly renovated bedroom, dining options, especially our breakfast buffet spread, and the location of the hotel. Your continued patronage as a Hilton Honors member is of great value to us, and we are glad we have made you feel at home. We have taken note of your comment on our service and will strive to improve to achieve the level of customer experience that is on par with the Hilton brand standard.

We look forward to welcoming you back to Hilton Petaling Jaya.

Kind regards.

Charles Marshall
Hilton Petaling Jaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Petaling Jaya Hotel

Property: Hilton Petaling Jaya Hotel
Address: Hilton Petaling Jaya Hotel No 2 Jalan barat, Petaling Jaya 46200, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Petaling Jaya
#2 Spa Hotel in Petaling Jaya
#2 Luxury Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Petaling Jaya Hotel 5*
Number of rooms: 546
Official Description (provided by the hotel):
Hilton Petaling Jaya is located in the heart of the business and leisure districts, 15 minutes away from downtown Kuala Lumpur. The Kuala Lumpur International Airport is 45 minutes away by car, while the closest Light Rail Transit (LRT) station is just a short walk away. The hotel is a stylish urban retreat that leaves a lasting impression. Fine dining options, attentive service and Malaysian hospitality add to the experience, while nearby recreational and shopping facilities provide entertainment for all. ... more   less 
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Also Known As:
Hilton International Petaling Jaya
Hilton Petaling Jaya
Petaling Jaya Hilton

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