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“PJ Hilton First Class Hospitality”

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Hilton Petaling Jaya Hotel
Ranked #2 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Perth, Australia
Level Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“PJ Hilton First Class Hospitality”
Reviewed March 21, 2013

The rooms are very very nice, air conditioning was on far too low when I checked in and room was very cold, but that was easily fixed. Never been a fan of a shower with no door on it, I know its a modern design but the water tends to splash onto the main bathroom floor.

The only major gripe I had with the room in fact with the hotel as a whole was the fact that you had to pay for use of the internet. I am sure that the lack of free wifi will make some business travellers stay elsewhere.

The staff were exceptionally friendly and helpful. Very professional.

The decor is very tasteful and the hotel was immaculately clean.

The bar was very nice and the band very good, although a little loud if trying to hold a conversation, but great entertainment.

The stay there was a very nice experience and would be very happy to stay there again.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stdoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, March 25, 2013
Dear Stdoro,

Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel.

I was delighted to read that you have enjoyed your stay and in particular our tastefully designed bedrooms, facilities, Uncle Chilli’s Bar and the service from my team. I will be sure to pass your kind words to the team. I was sorry to read your feedback regarding lack of free wifi in the hotel. As a business hotel, we recognize our guests' need for internet in particular wifi. However, we are currently tied with a vendor but is in the midst of negotiation to change and plan on having complimentary wifi in public areas as well as wifi in all bedrooms.

Again, thank you for the feedback and I look forward to welcoming you back to the Hilton Petaling Jaya when you next return to KL.

Kind regards
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
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English first
Jakarta, Indonesia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 19, 2013

Stayed at Hilton PJ for two days last week, got a good deal and upgraded to deluxe room. They have a marvelous team, everyone treat you with a smile. Room and facilities are new and modern. I got a very good sleep after tiring meeting and shopping around KL. Taxi are mostly available, from KL Sentral you can buy taxi coupon for MYR 16 to the hotel or MYR 24 at late hours. The nearest train station is Taman Jaya, but not recommended for elderly to go there due to uphill and downhill street conditions.Taman Jaya is about 10-15 min by foot from the hotel.

There is Giant supermarket across the Hotel, and you'll see 24-hr KFC and Indian restaurant, should you bore with hotel food or want something fast to eat.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cyco_igoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, March 25, 2013
Dear Cyco_igoy,

Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel.

I’m glad that you enjoyed our team's warm hospitality and you found our newly renovated rooms, facilities as well as nearby amenities to your liking. I will be sure to share your comments with them.

Again, thank you for the feedback and I look forward to welcoming you back to the Hilton Petaling Jaya when you next return to KL.

Kind regards
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 16, 2013

Well, i must conclude that i had a wonderful stay at Hilton PJ. Don't be fooled by the aging facade of the building, the interior, as everybody is raving about, is just modern and classy. I love it. The food is my favorite.The breakfast variety served at Paya Serai just ticks all my dietary boxes. I asked for an upgrade to a deluxe room because a standard room does not come with bath tub. Room facilities are standard as you can get from any 5-Star hotel. The bed is comfortable, the room A/C system is excellent and i had a 5-star quality sleep. The gym opens 24 hours and is well equipped. The lobby is cool place to hang out. The only bummer about this hotel is the unavailability of free WiFi in the room and at the lobby for guests (WiFi at the lobby is charged for a fee and LAN cable is provided in the room) but luckily i wasn't so hard up for free connectivity. Free WiFi is a common thing these days that is even available at 2 star hotels. I read it somewhere here that the management is looking into it. In a nutshell, I'd recommend this hotel

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Localtourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, March 18, 2013
Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel.

I was delighted to read that you enjoyed your stay though was sorry to read your feedback regarding internet. As a business hotel, we recognize our guests need for internet in particular bandwidth, wifi and minimal cost. To improve our situation we recently upgraded our bandwidth to 50 meg which means guests should never have any issues regarding file size.

Regarding the cost, we are currently tied with a vendor but we are currently in negotiations to change and plan on having complimentary wifi in public areas as well as wifi in all bedrooms.

Again, thank you for the feedback and I look forward to welcoming you back to the Hilton Petaling Jaya when you next return to KL.

Kind regards
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shah Alam
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2013

Hilton Petaling Jaya an icon for Petaling Jaya since 28 years ago and the hotel just completed renovation for their hotel. The upgraded and renovated of their facility from equipment to the very floor of each hotel room. Now day the room is totally different that previous. Private checked in for my Executive Suite at 21th floor Executive Lounge the highest floor for the hotel; this’s experience I never had before, check in at the top floor in hotel, awesome.
Moment i step in room feel natural warm, the softness of carpet. Sunshine through big window will make you wanted lay down at the sofa in living area.
The room completed with 3 sections; Bed, Living and Dining area.
The room really spoiled me. The rain shower, bathtub and premium bath amenities in bath room. Sofa of the living area, and the bed is excellent …comfort warm.
The new Executive Lounge much bigger than previous one, you can have your Executive Suite privileges here, champagne, fine food, scenery city view, and evening cocktail here.
What to grab for dinner, no worries, Local delight, Western, Japanese and Chinese dished. There have Toh Yuen for Chinese food, Paya Serai serve potpourri of Malaysian and international delight, Genji Japanese for Japanese food, and Caffe CINO a relaxing coffee place.
Nothing to do after dinner, Uncle Chilli’s will have something for you in the night, live band performance is happening. Those who love Cigar, here the Cigar Lounge are, lots of premium Cuban cigars selection.
Full American Breakfast and they also serve Malaysian local delight.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vincentvwc78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, March 18, 2013
Thank you for staying with us, and I appreciate you taking time to share your feedback on the hotel.

I was delighted to read that you enjoyed your stay and in particular our newly renovated bedrooms, executive lounge, food and entertainment.

Thank you again for the feedback and I look forward to welcoming you back to the Hilton Petaling Jaya when you next return to KL.

Kind regards
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarawak
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2013

Superb Hotel with great quality and excellent service... Love the room and the environment so clean and fresh. For leisure, its the great place to have a peace in mind with the location that far from traffic and noise free zone. During the breakfast, more variety of food to be chosen. Love the aroma of coffee and delicious Omelette cooked by the Chef.. Fast service during Check-in & check-out. Front Office done the great service. Thank you Hilton Petaling Jaya..

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharmila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, March 11, 2013
Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel.

I was delighted to read that you enjoyed your stay and in particular our newly renovated bedrooms, food and the service from my team. I will be sure to pass on your kind words to the team members.

Again, thank you for the feedback and I look forward to welcoming you back to the Hilton Petaling Jaya when you next return to KL.

Kind regards
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 24, 2013

Stayed here at HHonors Gold for 2 nights. PJ Hilton has been around for as long as I remember growing up in the vicinity. Visiting from abroad it was nice to see the positive progress it has made, in particular the wonderful executive wing where I had the privilege to experience one of their largely spaced King Executive Suites on the top floor, close to the lounge. Quality of furnishing was top of the class, with a very comfortable bed for a slumber sleep, Peter Roth Thomas amenities and nice thick luxurious towels, in a glittering clean bathroom with a bathtub. Built in safe was very easy to use and excellent views from the top floor. However I did not find any plug in for electronic music devices or sound system incorporated. Wireless Internet in the room, executive lounge and other areas of the hotel was very fast, to my delight.

The executive lounge was also very nicely laid out, and staff attentive and friendly throughout my stay there. The pool appears a bit too small for lap swimming but nice for a dip. The gym is managed by Clark Hatch Fitness Centre, is of decent size but appears dimmed and enclosed without much natural light at all. It gave a slightly damp scent upon walking in. The adjacent spa offers a variety of different Asian inspired massages, of relatively acceptable prices for a Hilton.

Breakfast included has a Good selection including local delicacies, alongside Western, Japanese, Indian, Chinese and Middle Easteren options, with a dedicated smoking and non-smoking section. Staff was attentive and forth coming with drinks order at the time of seating and thereafter for refills.

I encountered some shortfalls upon check in, in regards to the provision for 3 registered guests as well as the room type that I booked, but was rectified by hotel management to what I expected. Feedback was received graciously by the duty manager the next morning. Little things do matter at the Hilton, and these little things can go a long way, particularly in the luxury hotel industry. I hope a good experience there will be, a great experience when the opportunity arises again for me to stay there in the near future.

Room Tip: A room in the executive wing is fresh, new and recommended.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenny_Cool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, March 18, 2013
Thank you for staying with us, and I appreciate you taking time to share your feedback on the hotel.

I was delighted to read that you enjoyed your stay and in particular our newly renovated bedrooms, executive lounge, food, facilities and the service from my team; I will be sure to pass on your kind words.

Thank you again for the feedback and I look forward to welcoming you back to the Hilton Petaling Jaya when you next return to KL.

Kind regards
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, New Zealand
Level Contributor
5 reviews
4 hotel reviews
Reviewed February 24, 2013

Great Hilton quality and service. But years behind on speed and costs of internet. Business people need only three things. Bed, bathroom and internet. If any one of these 3 is missing or doesn't work properly then it needs to be addressed. I stayed in hotels over five countries in 2 weeks and only this hotel charged for wifi. Come On Hilton its not 1999 any more.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rick_carmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHiltonPetalingJaya, General Manager at Hilton Petaling Jaya Hotel, responded to this review, March 5, 2013
Thank you for staying with us, and I appreciate you taking time to share the feedback on the hotel.

I was delighted to read that you enjoyed your stay though was sorry to read your feedback regarding internet. As a business hotel, we recognize our guests need for internet in particular bandwidth, wifi and minimal cost. To improve our situation we recently upgraded our bandwidth to 50 meg which means guests should never have any issues regarding file size.

Regarding the cost, we are currently tied with a vendor but we are currently in negotiations to change and plan on having complimentary wifi in public areas as well as wifi in all bedrooms.

Again, thank you for the feedback and I look forward to welcoming you back to the Hilton Petaling Jaya when you next return to KL.

Kind regards
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Petaling Jaya Hotel

Property: Hilton Petaling Jaya Hotel
Address: Hilton Petaling Jaya Hotel No 2 Jalan barat, Petaling Jaya 46200, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Petaling Jaya
#2 Luxury Hotel in Petaling Jaya
#2 Spa Hotel in Petaling Jaya
#3 Best Value Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Petaling Jaya Hotel 5*
Number of rooms: 546
Official Description (provided by the hotel):
Hilton Petaling Jaya is located in the heart of the business and leisure districts, 15 minutes away from downtown Kuala Lumpur. The Kuala Lumpur International Airport is 45 minutes away by car, while the closest Light Rail Transit (LRT) station is just a short walk away. The hotel is a stylish urban retreat that leaves a lasting impression. Fine dining options, attentive service and Malaysian hospitality add to the experience, while nearby recreational and shopping facilities provide entertainment for all. ... more   less 
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Also Known As:
Hilton International Petaling Jaya
Hilton Petaling Jaya
Petaling Jaya Hilton

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