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“Smelly room”

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Tune Hotel Kota Damansara
Ranked #20 of 45 Hotels in Petaling Jaya
Kuwait City, Kuwait
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Smelly room”
Reviewed July 25, 2012

I took a room without a window, so it was a bit claustrophobic and smelly!
There is no surau in the building, but not to worry, the huge kota damansara masjid is just a km away.
They have an open air 3rd party canteen which serves decent looking local delicacies, but then again across the road there are several shops and restaurants you can choose from.
Both open air and basement parking facilities are available just outside the building and they charge only RM 1 per entry!
I felt their charges were not so cheap, considering there are several budget hotels in the area that offer full service facility with similar rates!
Might look at the other options next time I intend to stay in this area.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saif2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Kota Damansara, responded to this review, August 5, 2012
Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel

Please accept my sincere apologies for the unpleasant experience encountered at our hotel during your recent stay.

Cleanliness has always been a substantial part of our service culture and we regret that it did not meet the standards you have come to expect from us. This feedback has been channelled to the relevant team for improvements.

Am sorry these interruptions had made you stay unpleasant but I do hope you will allow us the occasion to restore your confidence in our hotel.

Warm Regards,
Sharon - Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
Singapore
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed July 11, 2012

Pretty disapponting stay. I asked for a non-smoking room but the 1st room I was given reaked of cigeratte smell. Was given another room that was slightly better but still with a slight stench. The front desk said that although rooms were non-smoking, they could not do anything if guests chose to smoke it it. The bedding also had bed-stain and the toilet was not very clean. I'd have given this place a miss BUT when I wrote in and provided my review to Tune, they actually replied and apologised and said that they'd work on improving. That counts for something so I'll probably give them another try.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icepeachtea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Kota Damansara, responded to this review, August 5, 2012
Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

Please accept my sincere apologies for the unpleasant experience encountered at our hotel during your recent stay.

We take note of the areas needing attention and assure you that we'll take relevant measures to beef up our level of service.

Once again am sorry we missed the mark this time around.

I hope you will allow us the occasion to restore your confidence in our hotel and making your stay a pleasant and warmly memorable experience. See you soon

Warm Rgds,
De Silva-Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
3 reviews
3 hotel reviews
Reviewed July 9, 2012

if you are looking for a simple and cheap place to stay a night for bed and shower, this is the place.

Room Tip: if you do not have own transport, it is rather not convenient.
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shipng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedok, null, Singapore
1 review
Reviewed July 9, 2012

1)I stay at the corner room,and there is water leaking into room while heavy rain.
2)Very limited things in their essential toiletries only batch & shampoo.
3) No small shop that sell some essential toiletries nor even at around the building but need to walk across the main road at about 10min to opposite building.
4) No pre-info that need return tower when check-out. Just ask customer go back room ourself to get tower to return.
5) Why No wifi connection ?? but only the lane cable for laptop connect only ?? Nowadays everybody is using ipad or smart phone,which wifi can connect all.
6) What is Aircon 12 hours for ?? It means can use for 12hours or what ?? I use it at 5pm and go out at 7pm and return room at 4am , which i only use for about 3 hours but Aircon stop at 5am. Why this kind stupid setting for customer ?? For power saving only but not for customer need .
6) No water bottle provide in the room nor even outside the room ??
7) What the $140 worth for ??? It not cheap if compare the hotel price opp this hotel which only cost at $98.you think you got a good deal? NO. with all the added fees, you'll be better off staying at a different hotel
8)The room is ,clean and facility in good working but the other are very disappointed.
9) You can see that the hotel management only reply for those good review but not review for those bad comment.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 51jim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Kota Damansara, responded to this review, August 5, 2012
Dear Guest,

Thanks for the review

We have adopted a minimalistic approach throughout our hotels worldwide. Providing the basics; bed and shower, Our piece-meal concept requires extra payment for anything that is not an elemental part of a stay.

'For non-essential items such as TV, Wi-Fi, air -conditioning, toiletries and hairdryers, guests only pay if they need them. Guests not using the extra facilities won't be charged for them as part of the room price.' This typically allows our customers to assemble their stay requirements to suit their budget.

Our hotel has successfully pioneered a branded value hotel brand with the concept of pay-as-you-use that has become hugely popular amongst travellers from across the world.

This concept is adopted primarily to support “Less Waste, More Earth”, which typically encompasses energy –consuming facilities such as air-conditioning, TV entertainment packages, laundered towels and other amenities. . A real treat for budget conscious back packers and perfect for people who just want a good price on a user pays basis.

Each room will be issued 1 room key card, where the air conditioning hours are programmed onto it and counts 12hrs from the first time you turn it on. based on the actual hours of consumption, It calculates just like a prepaid card.

All our properties are always located centrally, all at extremely affordable prices.
Tune Hotels Kota Damansara is located within the affluent neighbourhood, plays home to myriad shopping dining and entertainment establishments, most notably IKEA (located in Ikano Power Centre Shopping Mall), The Curve Shopping Mall, 1Utama Shopping Centre, and the latest addition neighbourhood mall, Sunway Giza.

Considering the progress and dedication our hotel team has displayed over the past; our team works very hard to connect with all of our guests and provide the best within the limited service concept; we hope that you will allow us the occasion to restore your experience at your next visit.

In any case we apologize sincerely for this unpleasantness marring your stay - Thank you.

Regards,
Sharon- Cus Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Petaling Jaya hotels

Johor Bahru, Malaysia
1 review
Reviewed July 5, 2012

I only need a place to put up for only a few hours .a place clean, comfortable, air con and especially a clean toilet , close and convenient to what i want to do and go...good food nearby and parking facilities where it is looked after by close circuit and locked areas....bright area lighted up thrugh the night. good wifi connection and where handphones have no poblem to call in and out...and most important friendly faces to check in..that makes my day...

Room Tip: rooms nearer the main entrance and in brighter areas..windows facing the area where you can see your...
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rebelwithoutacause91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed June 26, 2012

We stay here because got lot of shopping center around here.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bilygiat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
71 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 18, 2012

Met the basic needs of bed and bathroom for an overnight stay. We arrived past midnight and the reception was located at floor 3A of the building, which was quiet and remote at that hour as we got there.

There was a vending machine in front of the reception counter, which more than half of the items were sold out including mineral water. We asked the receptionist how could we get drinking water and she advised us to take a 5-10 minutes walk across the street to a convenient store (past midnight and we did not feel safe to do so). Alternatively, if we could provide her with a mug or tumbler, she could refill water for us. Neither option was logical and so we hanged on without drinks for the night.

We also asked the receptionist for direction on how to get to Tropicana Golf Resort the next morning. She stressed that we would need about 1 hour to get there due to high traffic although it is nearby. In order not to be late for my appointment in Tropicana Golf Resort, we heeded her advice and allowed for 1 hour travelling time. In essence, it took us less than 15 minutes to get there during morning peak hours. What a sabotage by the receptionist! We could have more rest after arriving so late in the night.

Even as a budget hotel, the receptionists would make a difference to the guests' experiences. They did not understand it at all and offered no assistance to guests, be it the simplest things like drinking water and giving CORRECT information, or improve the replenishment frequency of the vending machine right in front of them.

Reading other reviews and having experienced it myself, I agreed that Tune Hotel was not really as "budget" as we perceived it to be. I bought the Cosy package with add-on of MYR 16.00, for 1 piece of towel and a bar soap (for 2 persons). In total, I paid MYR 121.00 with air-con and window for 1 night stay. No comments on the room as it came as expected but service was terrible!

There are other budget or boutique hotels nearby and opposite, which I reckon that they can easily be as competitive or better.

No more next time for me!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dcc78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Tune Hotel Kota Damansara, responded to this review, June 26, 2012
Dear Guest,

Thanks for the review.

Just like yours; all feedback helps us improve.

Take note of the areas we need to improve further. Your valuable feedback gives an insight of how we could improve further. Thank you very much. We'll ensure the needful is carried out.

See you back at our hotel soon.


Warm Regards,
Sharon - Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tune Hotel Kota Damansara

Property: Tune Hotel Kota Damansara
Address: Persiaran Mahogani | Kota Damansara PJU5, Petaling Jaya 47810, Malaysia
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Hotel Style:
#5 Business Hotel in Petaling Jaya
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tune Hotel Kota Damansara 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Tune Hotels.Com - Kota Damansara Hotel Petaling Jaya

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