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Reviewed October 25, 2019

We parked our car inside Sunway Hotel, quite expensive though. You just have to go as early as 10AM to enter the park and spent like a crazy whole day there. With toddlers around, only Sponge Bob area is the wet place. My 3 and 5 years girl spent hours and hours there. We were following them all around whole day. It still consider affordable for us as local. Most importantly, kids enjoyed it.

Date of experience: July 2019
2  Thank GrandTour496993
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sunwaylagoon, Public Relations Manager at Sunway Lagoon, responded to this reviewResponded October 28, 2019

Dear GrandTour496993,

Thank you for your review on TripAdvisor.

We have 6 themed parks with over 90 attractions for your enjoyment and we are glad that in overall, you enjoyed the theme park.

Hope to see you again!

Sincerely,
Sunway Lagoon Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2019

Our experience was pretty appalling. It started with us being told to queue with our print out of our online tickets, getting to the front of the queue and then being told we didn't need to queue. We were there for opening so we got inside and went straight to Starbucks to have breakfast but Starbucks was permanently closed with boards up at their windows. No problem...we'll go to another cafe. The only problem was, everything else there was fried and unhealthy. We settled for one cafe (Zulu Kopitam) and had the most awful service experience I've had in my life - I never complain and always try to find the best in everything but we sat there for 15 minutes as the only customers in the cafe before the waitress stopped unpacking water bottles and came to take our order. She didn't understand our English and we were very patient with her and pointed to what we wanted on the board - she just nodded and then gestured for us to sit back down then continued to unload water bottles. Our breakfast didn't come and none of the staff looked as though they were making it, so we asked another member of staff and he had no idea we'd even ordered. He took our order then proceeded to try and make us something that wasn't what we'd ordered. After 45 minutes of failed attempts we walked out with no breakfast and very confused!
We were excited to just get on the rides by this point but most of the rides we wanted to go on were shut so we spent the day going on the same couple of rides that interested us. It was not worth the money or time in our opinion and would be better suited to very young small children who love fried food!

Date of experience: September 2019
1  Thank ashems13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sunwaylagoon, Public Relations Manager at Sunway Lagoon, responded to this reviewResponded October 20, 2019

Dear ashems13,

Greetings from Sunway Lagoon!

Thank you for your review on Tripadvisor.

We regret your experience at Zulu Kopitiam and will definitely channel this to the management for improvement.

The theme park is open 365 days a year, hence, some of the maintenance of rides has to be scheduled then.

We hope to see you again.

Thank you.

Regards,

Sunway Lagoon Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2019

不想离开城市,又想拥有度假的感觉吗?那就去双威水上乐园 (Sunway Lagoon Theme Park),这个主题乐园获奖无数,距离吉隆坡仅15分钟。园区裡提供五个不同的主题园区,有超过 80 个设施和景点可供选择。
可选择水上乐园 (Water Park)、游乐园 (Amusement Park)、野生动物园 (Wildlife Park)、极限乐园 (Extreme Park) 和冒险乐园 (Scream Park),或是一整天在各园区里走马看花。体验全球最大的人造冲浪沙滩、世界最长的人行吊桥、亚洲最高的弹射机、马来西亚首座互动式动物园,以及亚洲最长的狐蝠步道。
面积超过 13,000 平方公尺的冲浪沙滩可制造高达 8 呎的浪。父母可晒太阳,让孩子在一旁玩沙。想要享受刺激的人,快拿起板子去冲浪吧!其他游乐项目包括漆弹、登山越野车、攀墙、自由落体、卡丁碰碰车、沙滩车 (ATV)、 Pontianak 鬼屋与Terminator 雷射枪战等。
​ 国际游乐园 (International Association of Amusement Parks) 及景点协会 (IAAPA) 连续四年 (2007-2010) 颁发亚洲最佳景点奖项 (Asia’s Best Attraction) 给双威水上乐园 (Sunway Lagoon Theme Park)。除遇马来西亚公众假日及学校假日,每周二休园。

Date of experience: April 2019
2  Thank TravelMe0819
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sunwaylagoon, Public Relations Manager at Sunway Lagoon, responded to this reviewResponded October 21, 2019

Dear TravelMe0819,

Thank you for your review on TripAdvisor.

We have 6 themed parks with over 90 attractions for your enjoyment and we are glad that in overall, you enjoyed the theme park.

Hope to see you again!

Sincerely,
Sunway Lagoon Management

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Reviewed October 12, 2019 via mobile

This is the best place to visit in Malaysia, one day pass will cost almost 3k but it is worth it as they include water park, animals park,scary rides, wildlife, biggest swimming pool.food is expensive there

Date of experience: September 2019
2  Thank Aj49265
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sunwaylagoon, Public Relations Manager at Sunway Lagoon, responded to this reviewResponded October 13, 2019

Dear Aj49265,

Thank you for your review on TripAdvisor.

Our published admission tickets are priced at RM202 for Adult and RM170 for Child which includes all 6 themed parks - Amusement Park, Scream Park, Wildlife Park. Water Park, Extreme Park, and Nickelodeon Lost Lagoon.
With over 90 attractions, we are glad that in overall, you enjoyed the theme park.

Hope to see you again!

Sincerely,
Sunway Lagoon Management

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Reviewed October 10, 2019

Become children again and have fun until you tired! the facilities is good. Add more rest area like chairs, tables and small canopy if possible.

Date of experience: November 2018
Thank openseye
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sunwaylagoon, Public Relations Manager at Sunway Lagoon, responded to this reviewResponded October 10, 2019

Dear openseye,

Thank you for your review on TripAdvisor.

We will take note of the add on of more facility at rest area.
Yes, become a child when you are at our theme park. We are glad that in overall, you enjoyed yourself here.

Hope to see you again!

Sincerely,
Sunway Lagoon Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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