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Reviewed February 5, 2018

i never regret to have choose this place. i really enjoyed my stay there with my family. what i love the most is the choices of food for the breakfast buffet from chinese to malaysian to english to arab to lebanese all are good

Date of stay: January 2018
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Miz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded February 6, 2018

Dear Miz M

Thank you for your feedback from your stay with Sunway Resort Hotel & Spa. We're glad you were able to take advantage of the amazing facilities and services during your extended stay with us. Breakfast at The Resort Cafe is certainly extensive; with a wide variety of specialities from around the world. The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to guests. With over 900 outlets, there is definitely something for everyone. We look forward to welcome you back to Sunway City the near future.

Thank you once again and have a great day ahead!

Best Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2018 via mobile

5 Star price point but not 5 Star hardware. Service is good. Fast check in and attentive bellboy. Hardware wise just horrible. Busted shower head, seriously stained bath tub with molds, water leaking iron. The iron not only leaking water all over my shirt it’s also a total hazard when the water is in contact with iron wire. On top of that, they took over 20 mins to send bottled water and iron replacement to the room.

Date of stay: February 2018
Trip type: Traveled on business
Thank fillyfillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded February 6, 2018

Dear fillyfillo

We appreciate these feedback from your recent experience with us. If time permits, please drop me an email at jerryg@sunwayhotels.com with your contact details. We would like to reach out to you and address the matter highlighted. This is certainly not our usual service standard nor the type of experience. We look forward to hearing from you soon.

Please allow us another opportunity to welcome you back to the hotel soon.

Kindest regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2018

Great hotel if you are visiting Sunway lagoon, The view of the Park is wonderful, The staff are so nice and the breakfast was great . Next to a shopping mall. Great for both kids and adults , You can go to sunway lagoon in the morning go back to your room and take a nap or rest then go back to the park with the same ticket.

Room tip: Views of the Sunway lagoon
Date of stay: March 2017
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Traveldreames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded February 5, 2018

Dear Traveldreames

Thank you for your feedback from your recent stay with Sunway Resort Hotel & Spa. We're glad you were able to take advantage of the amazing facilities and services. We will certainly extend your compliments to the team who takes great pride in extending their warmest Malaysian hospitality to all our guests. Breakfast at The Resort Cafe is indeed extensive in variety and flavour, satisfying many tastes. We're glad you were able to enjoy the mesmerizing views from the room's windows - it is captivating.

The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to many guests. With over 900 outlets in the mall coupled by close to 170 food and beverage outlets, there is definitely something for everyone. We look forward to welcome you back to Sunway City in the near future.

Thank you once again and have a great day ahead.

Best Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2018 via mobile

This hotel is becoming something of a faded star. But has some redeeming features. As I write this review I’m sitting in my room wondering when the hotel wide fault with the cable tv will be fixed it’s been on and off for 24 hours. This is a grand property built at that time about 20 years ago when it was uber fashionable for 5 star luxury hotels to have a slightly over the top kitch theme. Well they hit that mark well here. Although I have seen better examples ( Mulia hotel Jakarta ). This is not a bad place to stay if you just wanna hang out in the fun park and the shopping mall. But beyond that not much going in the hood round here. Only worthwhile for business guests if you business is based in the Sunway area or you don’t mind the 60 min commute from the CBD.

Rooms are very good size many with useable balcony over looking the gardens . But the age of the property shows in the rooms which thanks to all the knocks , dents and scratches , have taken on a shabby chic style.

The staff are professional well trained , they know how to run the show. Food is a fairly strong point here . They cover all the usual world cuisine standards. One nice bonus, as the hotel targets a middle eastern gulf state clientele they have a fairly extensive menu to suit middle eastern tastes and it’s tasty. It’s a personal fav of mine to tuck into a few dishes while watching tv and sipping a beer.

Overall this hotel still stacks up but just be aware of what the place is now interms of its age and its location relative to the down town area.

Date of stay: February 2018
Trip type: Traveled on business
Thank JamesCowcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded February 4, 2018

Dear JamesCowcher

Thank you for your feedback from your recent stay with Sunway Resort Hotel & Spa. We're glad you were able to take advantage of the amazing facilities and services in Sunway City. We will also extend your compliments to the team. The hotel is currently progressively upgrading its rooms and facilities; we are looking forward to these new features and improvements which will be made available to our guests in the months ahead.

The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to guests. With over 900 outlets, there is definitely something for everyone. We look forward to welcome you back to Sunway City the near future. Thank you once again and have a great day ahead!

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2018 via mobile

Ive been coming to sunway reasort and spa hotle since 2009. Ive alway looked forward to come back ...i love every there ..specialy the service and the friendly staff..i would like to thank mr alaa the chef..for the amazing food ..and would like to thank mr dawoud for looking after me and my friends wile astaying there...and i would like to thank miss kasthary from club loung for awonderful service ..and lida as well...so many to maintion....but over all like i said its abeatiful place and ill b back soon.
Gabby

Date of stay: January 2018
Trip type: Traveled on business
Thank gabbbyrabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded February 4, 2018

Dear gabbbyrabby

Welcome back and thank you for your feedback from your recent stay with Sunway Resort Hotel & Spa. We're glad you were able to take advantage of the amazing facilities and services. We will also extend your compliments to the team, particularly to all those mentioned by you; they will be delighted. The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to guests. With over 900 outlets, there is definitely something for everyone. We look forward to welcome you back to Sunway City the near future.

Thank you once again and have a great day ahead!

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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